US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,597 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,597 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy-to-use online chat help. Very clear and effective instruction. Thank you”

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Posted 5 years ago

“I am a new customer with US Mobile. I had a question about my phone settings - It showed "Roaming Indicator Off" instead of the network name. I spoke with Kamil Khan through the virtual chat. He was super kind, very knowledgeable, and tried everything he could to solve the issue. He verified with his team that there isn't an issue on the back end with this message and all services are expected to be working properly. He informed me that is not a service issue and more likely a device issue (which could probably be resolved with a factory reset or software upgrade). Thanks again for the help!”

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Posted 5 years ago

“I really enjoy this company. The website is easy to use and understand. Anytime I have problems their customer support is always knowledgeable and curious and they do their best to find solutions. I also like being able to personalize my plans. I recommend this company.”

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Posted 5 years ago

“Great service at a great price. Nice being able to customize my rate plan to my specific needs. I was also able to make adjustments as my usage need changed. Kamil Khan was great providing technical support. He knew what the problem was right away and knew exactly how to resolve it. He walked me through a process that I would not have been able to resolved on my own. Excellent technical support by him.”

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Posted 5 years ago

“I signed up recently for US Mobile (coming from T-Mobile USA). This has been an excellent experience. The customer service at US Mobile is great. Their team helped me with a minor issue of not choosing the best plan for me, and helped set me on the right path.”

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Posted 5 years ago

“Had a problem send pictures to Android users (I use an iPhone). Tried many things, never got it resolved. Chatted with Aaron Wylie in their Customer Support group, and in under an hour, it was resolved perfectly. He provided exact step-by-step directions to get the job done. Very knowledgeable, very customer friendly, and he has a great sense of humor, which since we were in the middle of the Covid-19 Pandemic, was greatly appreciated! In addition, what else I love about US Mobile is their plan setup. Most flexible in the industry. Do a lot of texting but little talking and little data? Buy a plan that supports that. Don't ever use data? Configure your plan that way. AND, you can change it every month, as your needs change. AND if you run out of something like data, you can 'top up' for that month alone, at any time, without changing your basic plan. In short, I could not be happier with my cell company than I am with US Mobile.”

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Posted 5 years ago

“stop what you’re doing and switch to us mobile. you get to make your plan, and get less of what you don’t care about and more of what you actually use! it’s dumb not to switch. me and kamil khan set up my new phone in the blink of an eye. if you’re looking for a sign to switch carriers. this is it”

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Posted 5 years ago

“I love the service. I get the same stuff as verizon minus the expensive bill. The assistance is great as well. I am happy to have this service. I don't think I will change services again any time soon. Thank you for everything.”

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Posted 5 years ago

“Kamil Khan was super knowledgable, kind, and helpful. He solved all of my problems promptly and clearly. Thank you so much!”

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Posted 5 years ago

“Good customer services, great communication and wonderful helper. Thanks Kamil Khan a lot for solving my problem! I would give 10 stars if I can.”

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Posted 5 years ago

“These guys are amazing. Super-helpful. And shoutout to Kamil K.”

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Posted 5 years ago

“I forgot who was just helping me but he was awesome”

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Posted 5 years ago

“Had an issue with billing, Kamil Khan did a live chat with me and was very helpful. We like US Mobile, good service and the rates are awesome!”

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Posted 5 years ago

“Great company. Simple, easy service. Kamil Khan, my customer service rep, was very helpful in answering my questions. Top notch”

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Posted 5 years ago

“Responsive customer service.”

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Posted 5 years ago

“I have had several questions in the past few months about my (this) new service. They are always here to help and always friendly. I’ve used the chat option every time and they have resolved whatever issue I was dealing with in less than 20 mins. One of the best customer services I have ever dealt with.”

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Posted 5 years ago

“Great service and ease process to sign up!”

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Posted 5 years ago

“Very quick to respond and answered all my questions well.”

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Posted 5 years ago

“Kamil Khan did an amzing job! he helped us very fast and with heart.”

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Posted 5 years ago

“Kamil Khan did an exceptional job. I wasn't sure going in if what I was asking for would be possible but it was so simple and quick. Really recommend. Thanks!”

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Posted 5 years ago

US Mobile is rated 4.8 based on 2,597 reviews