US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,597 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,597 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had paid for my phone plan but it wasn’t going to activate until midnight And I really needed to make a call to someone important but I couldnt do that until my next plan activated. So I reached out to US Mobile’s customer service and asked about it. Umer was very helpful and nice! He quickly gave me information and noticed I was upset about my plan not being activated until Midnight so he asked if I wanted him to activate it now. And he did in a matter of seconds! I was very pleased of his service. Thanks Umer! You saved the day.”

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Posted 4 years ago

“We have used this company for several months and are quite pleased with the cost and service. Changed a phone on one of our numbers today and Umer was quite helpful and patient guiding us through the process. Took only a short time to get transferred.”

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Posted 4 years ago

“Ayesha Noor & Hassan Riaz were such a massive help for me, my husband and my sister!! We’ve all three been with US mobile for a couple years and decided to take advantage of the new amazing family plan so needed our numbers transferred to a single account. We got everything sorted within a day thanks to these two amazing people!! I can’t thank them enough for helping us out and making the transfer so smooth and quick. Thanks again guys!!”

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Posted 4 years ago

“Great customer service. Understanding with a very business like approach to accommodate this customer.. Many thanks..”

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Posted 4 years ago

“Setting up was easy, although the initial message said phone activation can take up to 3 days. Contacted customer service through their 24/7 chat and they activated me in under a minute. Really great responsive customer service!”

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Posted 4 years ago

“My service has been great but have decided to port out. I contacted customer service through chat and Syed Hasan helped me answer all the questions I had. Thanks for the great phone and customer service!”

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Posted 4 years ago

“very helpful and nice her name ayesha”

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Posted 4 years ago

“Thank you for helping me resolve my issue.”

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Posted 4 years ago

“Ayesha was very helpful and resolved my problem quickly.”

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Posted 4 years ago

“The weirdest thing...Using US Mobile has been so easy (and I'm saving so much money compared to my last provider) that I question that I'm reading the site correctly. The hardest part of using US Mobile is getting used to it being so easy! I just chatted with Qirat (late at night, where I am) who was able to answer my questions easily. 24 hour customer service...Wait, wut?! AND their customer service is actually helpful, compared to other companies I won't name. I am very glad I switched to US Mobile.”

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Posted 4 years ago

“I talked to Qirat as well as a couple others. They are awesome!!! Support is so easy. I highly recommend them!”

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Posted 4 years ago

“Awesome Awesome customer service, very quick responses, cell service is very fast and no drop calls recommended highly”

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Posted 4 years ago

“Muhammad Affan helped me so so SO much today! I really appreciate everything you guys do, love this service!”

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Posted 4 years ago

“New to US Mobile and already loving the experience. Taha Khan was super friendly and time-generous as he walked me through the process of activating my new SIM/new phone.”

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Posted 4 years ago

“I purchased unlimited plans for 2 lines with US Mobile. Their prices were better than anything else I could find, and their unlimited plans include some fun perks. Other companies wanted to charge me $10 for each SIM activation kit, but I just had to pay shipping. I was disappointed when my attempt to activate both lines failed, and neither phone worked. However, it turned out that I had made a mistake when entering some information and the numbers couldn't be ported over. I contacted customer service, and Muhammad Affan helped me sort the problem out in a matter of minutes. He was friendly, patient, and extremely helpful. I can't say yet whether or not the service is good, but so far I'm impressed!”

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Posted 4 years ago

“Great customer service! Atiq was amazing! He was very prompt in getting back to me, and extremely thorough in his explanation of how to add a new phone to my account from GSM to SuperLTE. He was very courteous, and clear, as well! Tell the chat to "connect me to Atiq"!”

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Posted 4 years ago

“I've been using them for 8 months now for a 2nd cell phone line at a great rate, and super customizable! Good service, great customer service. Credited minutes wasted by spam calls and wrong numbers. Syed Hasan was great in the chat.”

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Posted 4 years ago

“Zurayz, is amazing, the service you can count on!!!”

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Posted 4 years ago

“Mukesh Kumar was very helpful and friendly. Thank you for the help :)”

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Posted 4 years ago

“Ayesha ONLINE chat chat was wonderful, solved my problem with greatness . Ayesha would not leave chat, until problem was solved thank you so much. and as a grandmother I am loving this NEW Plan for my Grand children”

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Posted 4 years ago

US Mobile is rated 4.8 based on 2,597 reviews