US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,607 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,607 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

Write Your review

Tell us how US Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used this company for several months and are quite pleased with the cost and service. Changed a phone on one of our numbers today and Umer was quite helpful and patient guiding us through the process. Took only a short time to get transferred.”

Helpful Report

Posted 4 years ago

“Ayesha Noor & Hassan Riaz were such a massive help for me, my husband and my sister!! We’ve all three been with US mobile for a couple years and decided to take advantage of the new amazing family plan so needed our numbers transferred to a single account. We got everything sorted within a day thanks to these two amazing people!! I can’t thank them enough for helping us out and making the transfer so smooth and quick. Thanks again guys!!”

Helpful Report

Posted 4 years ago

“Great customer service. Understanding with a very business like approach to accommodate this customer.. Many thanks..”

Helpful Report

Posted 4 years ago

“Setting up was easy, although the initial message said phone activation can take up to 3 days. Contacted customer service through their 24/7 chat and they activated me in under a minute. Really great responsive customer service!”

Helpful Report

Posted 4 years ago

“My service has been great but have decided to port out. I contacted customer service through chat and Syed Hasan helped me answer all the questions I had. Thanks for the great phone and customer service!”

Helpful Report

Posted 4 years ago

“very helpful and nice her name ayesha”

Helpful Report

Posted 4 years ago

“Thank you for helping me resolve my issue.”

Helpful Report

Posted 4 years ago

“Ayesha was very helpful and resolved my problem quickly.”

Helpful Report

Posted 4 years ago

“The weirdest thing...Using US Mobile has been so easy (and I'm saving so much money compared to my last provider) that I question that I'm reading the site correctly. The hardest part of using US Mobile is getting used to it being so easy! I just chatted with Qirat (late at night, where I am) who was able to answer my questions easily. 24 hour customer service...Wait, wut?! AND their customer service is actually helpful, compared to other companies I won't name. I am very glad I switched to US Mobile.”

Helpful Report

Posted 4 years ago

“I talked to Qirat as well as a couple others. They are awesome!!! Support is so easy. I highly recommend them!”

Helpful Report

Posted 4 years ago

“Awesome Awesome customer service, very quick responses, cell service is very fast and no drop calls recommended highly”

Helpful Report

Posted 4 years ago

“Muhammad Affan helped me so so SO much today! I really appreciate everything you guys do, love this service!”

Helpful Report

Posted 4 years ago

“New to US Mobile and already loving the experience. Taha Khan was super friendly and time-generous as he walked me through the process of activating my new SIM/new phone.”

Helpful Report

Posted 4 years ago

“I purchased unlimited plans for 2 lines with US Mobile. Their prices were better than anything else I could find, and their unlimited plans include some fun perks. Other companies wanted to charge me $10 for each SIM activation kit, but I just had to pay shipping. I was disappointed when my attempt to activate both lines failed, and neither phone worked. However, it turned out that I had made a mistake when entering some information and the numbers couldn't be ported over. I contacted customer service, and Muhammad Affan helped me sort the problem out in a matter of minutes. He was friendly, patient, and extremely helpful. I can't say yet whether or not the service is good, but so far I'm impressed!”

Helpful Report

Posted 4 years ago

“Great customer service! Atiq was amazing! He was very prompt in getting back to me, and extremely thorough in his explanation of how to add a new phone to my account from GSM to SuperLTE. He was very courteous, and clear, as well! Tell the chat to "connect me to Atiq"!”

Helpful Report

Posted 4 years ago

“I've been using them for 8 months now for a 2nd cell phone line at a great rate, and super customizable! Good service, great customer service. Credited minutes wasted by spam calls and wrong numbers. Syed Hasan was great in the chat.”

Helpful Report

Posted 4 years ago

“Zurayz, is amazing, the service you can count on!!!”

Helpful Report

Posted 4 years ago

“Mukesh Kumar was very helpful and friendly. Thank you for the help :)”

Helpful Report

Posted 4 years ago

“Ayesha ONLINE chat chat was wonderful, solved my problem with greatness . Ayesha would not leave chat, until problem was solved thank you so much. and as a grandmother I am loving this NEW Plan for my Grand children”

Helpful Report

Posted 4 years ago

“Signed up for the new unlimited plan with hotspot. I got a new number and had trouble activating it. The US Mobile chat rep, Ayesha, messaged me and got the job done extremely fast! My initial impressions are great.”

Helpful Report

Posted 4 years ago

US Mobile is rated 4.8 based on 2,607 reviews