US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,597 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,597 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking for help to get new family unlimited plan discount. My lines were entitled autopay and needed to cancel them before proceeding to change the plan. The rep(Zobia) helped me with detailed instruction and the issue was solved quickly. She is kind and professional. I really appreciate it!”

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Posted 4 years ago

“I thought I would have to give up customer service with thinking about a highly discounted service like US Mobile. Yes walk-in stores like ATT and T-Mobile are nice and convenient, but there is a high price to pay for that. Covid-19 has changed everything, and the big carriers customer service has gotten terrible (as more people seek help by phone and they are really not structured for that). Enter this great little-known company 'US Mobile' that provides fantastic service and coverage (just like the big-boys) for under $10/mo. (that's not a typo). Great coverage (they utilize the same towers under sub-contracts), Excellent customer service via Chat or Phone (no walk-in, but today, who cares) and unreal pricing. I just got off the phone with a CS rep who was most helpful in getting another T-Mobile number of mine ported (transferred) over. Great command of the English language and done in 3 minutes. You need to be a bit technical but the grand-kids can take care of the fine points for you, in case like me you're a bit over 30. It's 6AM PDT and I just got off Chat with US Mobile. What a commitment to great customer service. Very (very) highly recommend!!”

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Posted 4 years ago

“Excellent customer skills, couldn't ask for more. I contacted Mukesh and requested for assistance regarding switching and porting new lines to US Mobile. People like Mukesh, customers want to switch to US Mobile, the issue was resolved in less than 2 minutes. Thank you!! I hope the company will keep it up.”

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Posted 4 years ago

“Syed Ali at US Mobile is a great representative for that company. 6+ stars”

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Posted 4 years ago

“They resolved my issue right away!! Thank you!”

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Posted 4 years ago

“Customer service was super prompt and helpful. Farqan and Adil both very professional and got my activation issue resolved (was a problem at my old carrier). Thanks!”

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Posted 4 years ago

“Ayesha is a very patient and professional man, maybe this is the professionalism of US Mobile, thank you and I will support US Mobile.”

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Posted 4 years ago

“Fiza Shah was very helpful”

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Posted 4 years ago

“Fiza Shaw was extremely helpful in getting a phone set up after trying on a phone that was incompatible. Very responsive and clear in their instructions. Thanks to Fiza and thanks to US Mobile for having Fiza help customers like me.”

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Posted 4 years ago

“Customer service is outstanding. Nobel walked me through everything and explained and answered everything I asked. Incredible!!! No BS like the big boys. Also 24hr, 365 days a year. Amazing”

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Posted 4 years ago

“Mukesh Kumar is awesome”

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Posted 4 years ago

“Mukesh Kumar was very patient and helped me troubleshoot my problem!”

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Posted 4 years ago

“us mobile is the best! they really go out of their way to help their customers to the utmost!!”

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Posted 4 years ago

“Muhammad Affan treated me as the only customer, Anything and everything is the best at "US MOBILE", i never had such a good experience as i had with their caring and good service always!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 4 years ago

“Mukesh Kumar provided me with absolutely exceptional service. Just an absolute pleasure to work with. I was working with this tool named Nymphus and I thought I was going to leave US Mobile because he was so unprofessional, but Mukesh Kumar earned back my business with his 5 star professionalism.”

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Posted 4 years ago

“Can’t speak for the phone plan itself as I haven’t had a chance to use it, but Omema helped me process a refund fairly quickly.”

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Posted 4 years ago

“Mukesh Kumar really helped me out! thanks”

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Posted 4 years ago

“GREAT,GREAT.”

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Posted 4 years ago

“I was wanting to postpone my phone plan payment for another date because I have been tight on finances lately. After having talked to a Miss Amna about my situation, she so generously helped me by looking into my plan AND giving me a 10$ discount on my next bill! She was an absolute sweetheart to talk to, as have those who have helped me before. It is reasons like this why I love US Mobile so much. Cheap, easy to change and access your plans, and amazing customer service!”

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Posted 4 years ago

“US Mobile is great! I had a question for customer service tonight and Fiza Shah got everything squared away quickly and with a fantastic attitude. I love dealing with their team!”

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Posted 4 years ago

US Mobile is rated 4.8 based on 2,597 reviews