US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,597 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,597 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just got off a live chat with Ayesha and she was really terrific! Answered all my questions very quickly and thoroughly. Don't let her go!!”

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Posted 4 years ago

“Ayesha was very nice and very knowledgeable! She was able to get things up and running quickly.”

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Posted 4 years ago

“Muhammad is a very gifted customer services associate. He really took care to be warm, friendly and super efficient.”

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Posted 4 years ago

“Usman was very helpful to me with my issue. It was solved in a very timely manner and with a better solution than I could have hope for. I recommend the service greatly if even for the customer service.”

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Posted 4 years ago

“Yahya helped me over the live customer service chat and was super friendly and took the time to explain things to me that I did not understand. Very pleased. Just when I felt like I was going to move to a new cell service company, I changed my mind because they were so helpful. US Mobile needs to weed out the unhelpful people though. Before Yahya, I had someone who just ended the chat on me without making sure my issue was solved...it clearly wasn't because I needed to get back on the chat.”

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Posted 4 years ago

“Amna was very courteous, helpful, and efficient. Thanks!”

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Posted 4 years ago

“Hi everbody, US Mobile has flexible plans and great customer service. Omema was really great customer service agent”

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Posted 4 years ago

“Omema was awesome. Not only super patient and friendly but very detailed. I have no patience for things not working and can get frustrated easily but Omema was there every step of the way. I love the price of the plans and the flexibility of being able to add what I want when I want. Especially with everything that has happened in 2020, having the ability to pay according to my budget and still getting great coverage and service is so important to me. I am go glad that I came across US Mobile and highly recommend them to anyone on the fence about the pricing. It's ok to step out of the overpriced box and try something new. P.S. we shouldn't have to decide to have phone service or eat, which was were I was at with a name brand carrier! Never again :)”

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Posted 4 years ago

“Hi Amna helped me out. She was very helpful... she helped about an hour An was very Kind. Thank you so much! That was awesome.”

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Posted 4 years ago

“Love the 24/7 friendly and knowledgeable customer service. Either by chat or over the phone, the wait time is short and the representatives are helpful. I just talked on the phone with Nobel and I'm grateful for his excellent customer service skills.”

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Posted 4 years ago

“I had been trying to solve a glitch on my phone for HOURS with oneplus and other entities and no one could solve it or be useful. Fiza Shah was able to solve it and now it's working perfectly! This carrier has a great costumer care service while being very affordable for people like me who are students. THANK YOU!”

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Posted 4 years ago

“Ayesha was a great help. She was extremely kind and courteous and had my internet running in No time.”

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Posted 4 years ago

“Awesome customer service”

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Posted 4 years ago

“Usman was wonderful - very patient and fixed my problem! He did a very good job.”

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Posted 4 years ago

“Usman was a trooper! When informed that the SIM for the One Plus 7 was not compatible, she extended a couple of troubleshooting steps and everything works now! Very happy with her diligence and assistance to resolve our issue!”

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Posted 4 years ago

“I snoozed my account and came back to restart service on the same day. I connected with US Mobile customer service through their Live Chat option. I requested a refund for the amount that is charged to snooze the plan since I was restarting service the same day. They were able to refund the amount and did it while we were on the chat. Representative (Haris) was great and very helpful. Thank you US Mobile!”

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Posted 4 years ago

“I was cautious about joining US Mobile. I figured as a virtual operator they wouldn't be as good at customer service and support as their big brother rivals. HOW WRONG I WAS! I usually hate chat support because operators have too many ongoing chats at once. Here you speak to one person and they focus on you!! Omema sorted my problem out with minimal fuss and total professionalism. They even had a sense of humor which can be hard when you deal with the same thing time after time. The customer service is AAA rated. Their prices are beyond comparison and they offer the same network perks as their network operator competitors. I get my Netflix paid for, three lines of unlimited connectivity and all for the price of one line on their compeTitor in pink!!”

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Posted 4 years ago

“Onema helps me with my text message problem. He was kind to solve it and share a couple of extra messages for the inconvenience. Great services”

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Posted 4 years ago

“this rep really helped. made want to keep the service when i was about to give up...thanks alot.”

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Posted 4 years ago

“Fiza Shah was exceptional! She went out of her way to help me out to set up my new account line. I love the customer service I received and plan on using simple mobile for many many years.”

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Posted 4 years ago

US Mobile is rated 4.8 based on 2,597 reviews