US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.75

4.8 Rating 2,626 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aaron W. was a huge help all the way through the Activation process!”

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Posted 5 years ago

“Recently live chatted with Jahanzeb at US Mobile. He refreshed my phone line; that way, I could receive calls and texts again. There was no wait time in joining the chatroom. He was very friendly and helpful. Overall, my experience was excellent.”

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Posted 5 years ago

“Samir was able to quickly and efficiently resolve the connectivity issues my phone was having with the phone and it is now fully working excellently! Definitely made my night, and he was also very friendly and patient.”

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Posted 5 years ago

“Good service no fuss.”

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Posted 5 years ago

“I'm a new customer who just switched from Boost to US Mobile today - the process took only 30 minutes including porting over my current phone #. Super! I really like the ability to customize my plan. Faisal S. at Customer Service via Live Chat then very graciously and professionally helped me with setting up my voicemail password -- super friendly, fast, and helpful service! I'm really impressed with US Mobile and their customer service; my experience has been amazing thusly and clearly they've got a great thing going here! Thank you and I hope others see this message and try US Mobile as well”

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Posted 5 years ago

“the quality of customer service offered Is bar none, extremely personable, assertive and knowledgeable staff and very prompt response time. I’d Like to personally credit my positive experience and this review to Hamza J. Thanks again For all your help, and I’m happy to be a new customer!”

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Posted 5 years ago

“Customer Service is always top notch. They are great at troubleshooting any issue and resolving questions quickly and very friendly.”

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Posted 5 years ago

“Customer service is absolutely amazing!”

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Posted 5 years ago

“Received my sim in the mail yesterday. A few quick key strokes later my old AT&T iPhone 6s was connected to Verizon (through US Mobile) on LTE. I did have an issues activating my hotspot initially but after a 1 minute online chat with USMobile.com and a phone reset it was corrected.”

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Posted 5 years ago

“We were on Walmart Family Plan and we were always getting dropped calls, and missed messages. With Us Mobile we get great service, the lines are clear and now we get all our messages! I would recommend Us Mobile to our friends and family.”

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Posted 5 years ago

“I have had a bit of a rocky start with US Mobile transitioning from ATT, but every time I needed help, the customer service was excellent. Today Kamil Kan spent over 2 hours to help me optimize the settings on my new iPhone. He was very patient and had options if one pathway did not fix the issue.”

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Posted 5 years ago

“I had a concern about my data, I contacted on the us mobile app. The app is handy! But when typing it can respond a bit late. Other than that the service is great. I want to point out that a Employee Faisal S. did a great job at assisting me. Faisal was very polite and quick in assisting me. Faisal was there to answer all the questions I had and wished me to stay healthy! Especially with this hectic time! This person deserves a bonus or recognition. I’ve been with this phone plan company for years but this experience was one of my very best! When I’m using in need of assistance, everyone is polite and assist me but today was a bit different. I could imagine that I was helped in person and I was taken care of the way everyone should be (:”

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Posted 5 years ago

“Danish Khan was very knowledgeable, and helpful, Thank you”

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Posted 5 years ago

“It is a great carrier and easy to do business with.”

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Posted 5 years ago

“US Mobile support is the best. They responded in seconds and guided me through the process well. My previous carrier Wing refused to give me my account number and pin. They went in circles for an hour... super unprofessional. I ended telling them that Wing has permanently lost my business. US Mobile was a breeze setting up and the support was fast, courteous, and excellent. Shout out to Zia R. for doing such a great job! Ya'll have earned a lifelong customer.”

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Posted 5 years ago

“Faisal S. was helpful in resolving my issue”

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Posted 5 years ago

“Thus far, I have always received very prompt and patient customer service. Everyone I have spoken with has been reassuring and worked with me until a resolution to my issue was found. I don’t think the prices can be beat, and I love the flexibility of being able to alter my plan on a monthly basis. A++”

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Posted 5 years ago

“Great customer service”

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Posted 5 years ago

“The service I receive through their chat rivals- nay exceeds- anything Verizon ever did. Quick response, no need to be bounced between departments.... I don't have to ask for tier 2 tech support.. they just fix it correctly, the first time.”

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Posted 5 years ago

“Fast customer service”

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Posted 5 years ago

US Mobile is rated 4.8 based on 2,626 reviews