US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.75

4.8 Rating 2,626 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So Far so Good,prompt responses - great reps.”

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Posted 5 years ago

“Switched my family from T-Mobile at $70+ a month to US Mobile on the T-Mobile Network for $30 a month. Awesome customer service & Tech support. Every time I call for set-up help they give away the Store with free SIM card coupons (nothings EVER free at T-Mobile). Also like their web Dashboard. Super clean layout without a bunch of menus and pages your forced to click through. And a BIG thank you for NOT following the herd and pushing another phone App on your customers. The last thing I want to install on my phone is a customer service replacement battery sucking hacker friendly advertising phone App.”

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Posted 5 years ago

“Customer service alone makes this carrier stand out. Very pleased with performance and recommend US Mobile wholeheartedly.”

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Posted 5 years ago

“My existing provider increased my bill $78/mo to $115/mo. After researching other carriers, I decided to go with US Mobile. After a short and thorough explanation of services and billing, I requested their starter kit and I received it within 2-3 days. I got busy and forgot to execute the change from Credo to US Mobile. However, I received two reminders. The first was another bill from Credo and the second was a reminder from US Mobile. US Mobile even offered to give me a month free if I opted to make the switch, so I did. I had a couple of questions about the plans and also about porting my existing number over to US Mobile. The CSR, Zia R., who helped me was fantastic! My whole experience from beginning to end was as smooth as silk. US Mobile temporarily broke my Happy Meter! I'm stuck on 100% for a bit. And glad of it. I will now seek a sales position with US Mobile (maybe) because with support like this on the back end, I believe I could earn a fortune promoting US Mobile! If my user experience is close to this, I will have hit cell phone service heaven!”

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Posted 5 years ago

“Samir W. handled my problems well and professionally. Unfortunately my device did not support either sim so I must contact my seller and get it resolved. But looking forward to coming back and using US Mobile!!!”

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Posted 5 years ago

“My texting wasn't working. Annel J. Was wonderful in figuring out the problem. It took some time, but It's not how long it takes, it's that it was resolved and I don't feel like my problem wasn't understood, pleasant experience, thanks!”

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Posted 5 years ago

“Fast and efficient”

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Posted 5 years ago

“They solved a big problem with my voicemail. Nice support.”

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Posted 5 years ago

“Customer Service is fantastic, EVERY TIME! 😁😁😁 I was just helped online via the chat feature and I've gotta say, Kamran Z. knows his stuff! He helped me very quickly and completely! He was very friendly, professional and knowledgeable. He fixed my issue in less than 2 minutes. Also, this is not the first time I've chatted with US Mobile customer support and they have been friendly and helpful EVERY TIME! I highly recommend US Mobile to everyone!!! 😁😍❤️”

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Posted 5 years ago

“Love their customer service and service has been excellent.”

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Posted 5 years ago

“Great customer service, responsive and always helpful. Overall service on all of our devices has been perfect. The porting process was painless and our service was activated immediately.”

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Posted 5 years ago

“Amazing Customer Service Thanks To Umer F.”

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Posted 5 years ago

“Amazing technical support. Good prices, that available to adjust. Thanks!”

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Posted 5 years ago

“I've always enjoyed the ease with which I can actually chat with a real customer service person.”

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Posted 5 years ago

“superb customer support. Helped me clarify on my plan and billing on couple of mistakes i had made. I am loving this mobile experience.”

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Posted 5 years ago

“Aneel J. helped me gather the info needed to turn off my auto pay He was very kind and efficient.”

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Posted 5 years ago

“They have great low cost phone plans for what you get with their service. You can easily adjust your phone plan(s) with their user-friendly web interface (or, I believe, through their new app now as well). They also have very good service coverage with both their T-Mobile and Verizon network sims. However, their best feature is that their customer service is awesome and top-notch!!”

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Posted 5 years ago

“Have used US Mobile for years for my elderly mother's phone service and we have been quite happy with service and reception. This review is actually for the process of leaving US Mobile to move to another carrier, as it works better for her to be on my family plan. Aneel J. helped me gather the info needed to port her old number to the new carrier, much more efficiently and with less pressure to stay than I've encountered porting my numbers with the big phone carriers. So while I'm sorry we have to leave US Mobile, I highly recommend them to anyone for the quality of their service, their support, and their pricing flexibility!”

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Posted 5 years ago

“Haroon just spent almost 45 minutes with me giving explicit and clear tech support to solve a problem. He understood the issues and led me through it. He was very patient and very clear and gave me some pointers for the future. Thank you, Haroon!”

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Posted 5 years ago

“Love US Mobile. Had a problem today - no connection. The service rep, should have copied down the name, stayed with me, about an hour or so, until we finally determined that my phone had malfunctioned. Never hurried me. Thank you again US Mobile service rep. I'M NOT GOING ANYWHERE !!”

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Posted 5 years ago

US Mobile is rated 4.8 based on 2,626 reviews