US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,593 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,593 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've always enjoyed the ease with which I can actually chat with a real customer service person.”

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Posted 5 years ago

“superb customer support. Helped me clarify on my plan and billing on couple of mistakes i had made. I am loving this mobile experience.”

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Posted 5 years ago

“Aneel J. helped me gather the info needed to turn off my auto pay He was very kind and efficient.”

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Posted 5 years ago

“They have great low cost phone plans for what you get with their service. You can easily adjust your phone plan(s) with their user-friendly web interface (or, I believe, through their new app now as well). They also have very good service coverage with both their T-Mobile and Verizon network sims. However, their best feature is that their customer service is awesome and top-notch!!”

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Posted 5 years ago

“Have used US Mobile for years for my elderly mother's phone service and we have been quite happy with service and reception. This review is actually for the process of leaving US Mobile to move to another carrier, as it works better for her to be on my family plan. Aneel J. helped me gather the info needed to port her old number to the new carrier, much more efficiently and with less pressure to stay than I've encountered porting my numbers with the big phone carriers. So while I'm sorry we have to leave US Mobile, I highly recommend them to anyone for the quality of their service, their support, and their pricing flexibility!”

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Posted 5 years ago

“Haroon just spent almost 45 minutes with me giving explicit and clear tech support to solve a problem. He understood the issues and led me through it. He was very patient and very clear and gave me some pointers for the future. Thank you, Haroon!”

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Posted 5 years ago

“Love US Mobile. Had a problem today - no connection. The service rep, should have copied down the name, stayed with me, about an hour or so, until we finally determined that my phone had malfunctioned. Never hurried me. Thank you again US Mobile service rep. I'M NOT GOING ANYWHERE !!”

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Posted 5 years ago

“10/10 would recommend. I don't think I will change services. I have had this service for almost a year and haven't had any problems. The customer service is amazing and is the main reason why I don't want to leave.”

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Posted 5 years ago

“US Mobile is the one of the most if not the top responsive company I've ever had. I randomly found about them in a mall one day and have never looked back. Their support staff is very knowledgeable and speedy when working issues for you”

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Posted 5 years ago

“I love US Mobile! Super customizable plan options that save a student like me tons of money; Their customer service team is always available to chat and promptly solves the occasional issue; and the starter kit I ordered to replace my lost sim came very quickly. These folks are the bomb.com. xo”

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Posted 5 years ago

“The agents at US Mobile are awesome! They have been easy to reach by chat or phone. Everyone I spoke to was helpful, professional, and polite during the process of setting up my service. They helped me work with my previous carrier to complete the port of my phone number. I am grateful for their service and I am happy to be a US Mobile customer. :)”

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Posted 5 years ago

“The flexible packages selection.”

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Posted 5 years ago

“Responded to email about new service quickly and thoroughly.”

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Posted 5 years ago

“Simple process to move number. Initial usage seems great”

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Posted 5 years ago

“Flexible plans are very nice and were helpful when I didn't use my phone often, or didn't have much money.”

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Posted 5 years ago

“Very good company and better prices. Recommended”

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Posted 5 years ago

“They made upgrading very easy!”

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(Rizwan Ahmed) - Posted 6 years ago

“I wasn't even able to use the service and I was still given easy to understand and immediate information. I am so impressed I decided to spend the money to buy a compatible phone in order to get this service after all.”

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(Rizwan Ahmed) - Posted 6 years ago

“Unbeatable products, services, and support.”

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(Kaleem Ashraf) - Posted 6 years ago

“Good service. Great price.”

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(Arslan Attique) - Posted 6 years ago

US Mobile is rated 4.8 based on 2,593 reviews