US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.75

4.8 Rating 2,626 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a new customer and had a few issues with activating 2 lines and getting them set-up as shared and pooled. I spoke with three different customer service reps during the process who were all very nice and helpful, but the representative who stood out the most was Sheryar Khan. We were disconnected at one point during the line porting process which was no fault of his own. Sheryar later called back to apologize and to make sure everything had gone through ok. There were still a few minor hiccups, but Sheryar was there the whole time to take care of the rest of it all. I have never talked to a representative from any MVNO that is as kind, patient, and a true professional as Sheryar. Sheryar “sealed the deal” as far as making me realize that switching to U.S. Mobile was the best decision I could have made. Please pass this along to Sheryar and please consider giving him a promotion and a raise. If that is the way he treats all of his customers, he certainly deserves it. Thank you again Sheryar for all of your help and being such a great asset to your company!!”

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Posted 3 years ago

“New customer and the transition and switch was simple and fast. However, for some reason mms did not work. I tried the FAQs, then a chat, then email correspondence... all not working (everyone was very helpful and pleasant at each step). Next was offer for call, to which my schedule was accommodated. I spoke with Shehryar Kahn who was not only friendly, polite and patient, but who took it as a challenge to solve my problem. While on the phone, he worked with me exclusively and we tried many options, even pulling in the tech support team and calling me back several times so I didn't have to wait on hold. Through tenacity, we got it working! All the product support specialists were great, but Shehryar went above and beyond to help me out. Definitely one of my better CS interactions! Thanks again! Hope the wireless service is as good as the customer service!”

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Posted 3 years ago

“Ammer was outstanding. He went above and beyond, was extremely patient, tremendously helpful. So grateful for his help and assistance.”

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Posted 3 years ago

“Ammar Shaukat was super friendly, polite, and helpful today! My service expired because of an error on our part, but he got me back up and working in a jiffy! He was patient with my lack of knowledge-hope all of your customer service reps are like him! Thank you!”

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Posted 3 years ago

“Maria did a super special job Great company to work with”

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Posted 3 years ago

“Nida was a great help this morning! We got several fairly complicated things accomplished. She spent nearly an hour with me and was pleasant and helpful the whole time. She is a definite asset to US Mobile!”

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Posted 3 years ago

“I worked with x5 US Mobile reps to try to figure out my activation issue, before I was connected to Nida, who patiently worked with me and figured it out! And did so by intelligently working through each possible issue, all the while displaying great intelligence, patience and good humor. Great representative!”

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Posted 3 years ago

“Awesome mobile service. Great customer service! Talked to Syed Ihsaan today at US Mobile, and he was a great help!!”

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Posted 3 years ago

“My issue was fixed quickly and Zeeshan was very knowledgeable, kind, patient and helpful.”

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Posted 3 years ago

“Nobel was awesome. He was so helpful and patient with this old 72 yr old setting up my first smart phone. Up till now I've only had 2 and 3 G phones. I really hated having to get a mart phone and a new kind of plan. But with his help he tried to make it as painless as possible. I'd tried looking at other providers and no one at their sites were as sweet as Nobel was. Thank You Nobel you're a 10 of the cell phone world. Sandi”

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Posted 3 years ago

“Sheryar Khan was wonderful, very patient with me and we got it working. 🙂 Thank you and kudos!”

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Posted 3 years ago

“I am so appreciative to Ammar who made the process of changing our plans so easy and painless. I would definitely highly recommend the company based on my interactions with him”

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Posted 3 years ago

“Kamran Gill is an EXCELLENT supervisor. He was able to resolve my phone issue with great knowledge and expertise. He stayed with me until ALL options to resolve the issue was used. Also, he was available whenever I called and needed his assistance. I commend Kamran for a JOB WELL DONE!”

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Posted 3 years ago

“Very professional and helpful.”

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Posted 3 years ago

“My IT support, Saif, was extremely helpful, highly knowledgeable and very efficient when helping me to get the sim card to work in my phone!!! I definitely could not have done it without him!! He was patient and encouraging. To be honest, this was probably one of the best interactions I have had with support with ANY other company!!!! THANK YOU SEIF!!!!!”

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Posted 3 years ago

“Amman was great.”

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Posted 3 years ago

“Excellent customer service helping to set up my new US Mobile account. CS representative Ammar Shaukat was very patient and knowledgeable. Much appreciated!”

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Posted 3 years ago

“Our rep was great and took care of a problem for us while we were traveling. We really appreciate the extra effort he went to in solving our problem for us.”

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Posted 3 years ago

“Thanks Ammar Shaukat. The best customer service. I recommend 100% US Mobile.”

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Posted 3 years ago

“Mughees was extremely help. He worked on the phone with me for over a two hours to fix my issue. I do not think if he had not been so dedicated the issue would have been fixed.”

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Posted 3 years ago

US Mobile is rated 4.8 based on 2,626 reviews