Aliexpress Reviews

Name: Aliexpress
Rating: 1.39

1.4 Rating 3,409 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 19th December 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LEEDOAR Factory Store the seller sells defective TWS earphone products, do not exchange, do not return money, no one should buy anything from him!”

Helpful Report

Posted 2 years ago

“I started with Ali about 10 months ago. Most of my items have been decent quality. I realized that for women's clothing, you need to size up. Sometimes, 2 sizes. Sometimes, the quality you receive is not like the photo. Some are great finds. And come out better than you would think Regarding my issues 1. Wrong size 3 items were relatively cheap and I gave them away to charity. 2. A clothing item was not made according to the size chart there was a refund given and I used that to tsilor the item. 3. One items was not at all like the photo and the seller denied all my complaints and said ship it back. Catch there is no free return shipping and can cost like $40 to return which obviously is more expensive than the item. Another one not like then photo was a 50% refund. The item was very poor so I had to throw it away and could not donate, another reveived a full rrfund . 4. Some items were really mediocre, but I was able to make it work. In all of all my purchases, isdues about 8% either got a refund, partial refund or went straight into the garbage.”

Helpful Report

Posted 2 years ago

“Sorry as much as I would like to order a electric bike for a couple grand I will not get involved with a company with a review the same.if not worse than wish hens the name wish in on hand hope u don't get screwed like me twice that company can go f......... them self”

Helpful Report

Posted 2 years ago

“Type of site only for those who do not value their time. Terrible, there's nothing good”

Helpful Report

Posted 2 years ago

“Poor quality and no customer service.”

Helpful Report

Posted 2 years ago

“The dispute process is extremely frustrating -- maybe it's just that their auto translate system is faulty or their limited meu choices cause the frustration. But I was unable to find the way to select my order for their process to work. It is almost impossible to get a human to chat with and the selections of dispute reasons is just too limited.”

Helpful Report

Posted 2 years ago

“Number of fake ads. It's impossible to receive a reply from their customer service!”

Helpful Report

Posted 2 years ago

“These muppets sent me a message saying that my $15.00 purchase had been delivered, I did not receive and I've requested a full refund which has been ignored. DO NOT BUY ANYTHING FROM THESE SCAMMERS”

Helpful Report

Posted 2 years ago

“I placed an order and received only part of the item, buyer protection refused any sort of refund. Gave it another chance and bought some lights, received an email at 4.30am saying goods were delivered, I was still asleep. Tried putting in for a refund and then gave up. Lucky I paid with Paypal who refunded my money within minutes. Wouldnt bother with Ali Express, the only express is quickly getting your money....”

Helpful Report

Posted 2 years ago

“I just made a purchase today. When they brang up my order and details, it was being sent to a totally different address. I have contacted their automated call center and it has no option for 'wrong address' it just sends you around a continuous loop . I don't know if i'll ever get the product, but no problem for Aliexpress, they've got my money.......”

Helpful Report

Posted 2 years ago

“Although there are for sure also honest sellers, because of its customer protection policy that protects only sellers, AliExpress has turned into an excellent scam and fraud platform. If you pay for something, you can only hope that what you ordered will actually arrive, because otherwise you would simply lose your money. There is no protection, and customer support will do everything to prevent you from getting a refund. Although all delivery deadlines have long passed, they told me several times to wait a few more days, and at the end they finally closed my case with the explanation "this request has exceeded the AliExpress protection period". Pure fraud. Avoid.”

Helpful Report

Posted 2 years ago

“Complete and total scam! I tried to order twice and waited months for my product and received nothing. Don't waste your time!”

Helpful Report

Posted 2 years ago

“Buyer Protection is a lie. Never believe in Buyer Protection. They just lie. If they required to return the package, don't. Because the seller on aliexpress leaves an address that does not go to their mailbox, but stops at the postal warehouse. And in the end Aliexpress does not refund because the package was not delivered. Then you lose both the package and shipping costs. I said goodbye to Aliexpress and don't want to buy anymore from that fraudulent website.”

Helpful Report

Posted 2 years ago

“AliExpress is NOT SAFE. Their 'Buyer Protection' is NOT REAL. If you buy from them, you may get your item, but you may also loose your money with no real recourse. In my case the items never arrived. The USPS tracking info clearly showed that the items were never revived from the international carrier, and therefor never delivered to me. I went through claims process, providing detailed links, screenshots and information. The seller refused the claim, saying I should contact he Post Office. On appeal to the so called 'Buyer Protection', they summarily denied the claim, with no real explanation or opportunity for me to respond. I contacted customer service , which was a drawn out ordeal over chat (the only option). The chat took almost and hour as they are really slow, and I could not leave my computer since the session times out every 3 minutes if you do not keep clicking to keep it alive. In the end the woman said she would put in a request for a refund. I then quickly got another e-mail saying I was not getting a refund and I should 'contact the post office'. So, the site is legitimate, in that you may receive real items . But its is NOT SAFE - if anything goes wrong AliExpress is not interested in making it right. Be prepared to LOOSE YOUR MONEY.”

Helpful Report

Posted 2 years ago

“Ordered something in April. Delivery date was 4th June. Still not received. Ordered something on 2nd June from another company and the same country and I have just received my parcel. So please avoid AliExpress at all costs”

Helpful Report

Posted 2 years ago

“This is a no rules no monitoring no security site where sometimes you might get something and other times you might get nothing with zero ability to get your money back stay clear of this Chinese junk site”

Helpful Report

Posted 2 years ago

“I’m AliExpress’s platinum member because of too much shopping on AliExpress. But, I have no choice to stop buying from AliExpress because of no refund of undelivered order. I think, eBay is the best at the moment as I have used eBay Shopping for many years in the past.”

Helpful Report

Posted 2 years ago

“Purchased Item not Received Item ordered don't arrive, raised disputes but aliexpress sides with seller. Seller keeps telling me to check with local post office. I went to post office twice. What's distressing is AliExpress's lack of support for the buyer. Extremely poor customer service, ineffective buyer protection and no refund. When you open a dispute they don't read the information you provide at all, This businesses use design to trick or trap us with a convoluted, multi-step process that's misleading.”

Helpful Report

Posted 2 years ago

“Customer service is really bad. I bought a lamp that did not work for more than 200$. I filed a complaint. They asked me to send a video and not even 48hrs after the close my case because I did not send it yet. I thought they would give me the time to do the video at the day light. Now, I need to through away a more than 200$. I will never buy anything anymore on this site.”

Helpful Report

Posted 2 years ago

“I ordered a duel sims i14 pro phone to use on two different services. The sent me a i11 pro duel sims phone that sells cheaper than what I purchased. Wanted me to pay to send back. If I was dumb enough to do it .they would have gotten the phone back for free and would not paid me or refunded my money.spend you're money in the USA.”

Helpful Report

Posted 2 years ago

Aliexpress is rated 1.4 based on 3,409 reviews