grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,789 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,789 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed a order for KFC they didn't send me what I paid for. Grubhub said they gave me a refund and they didn't. I will NEVER use them again bad business”

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Posted 1 year ago

“Incompetent and unhelpful customer service”

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Posted 1 year ago

“Wish there was a zero. Order was over a hour late. All the ice was melted in my drink. And they offered a $5 credit hahahaha pathetic”

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Posted 1 year ago

“Fees are too high. I will fight on every social media platform for driver’s from an individual restaurant rather than your excessive fee model.”

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Posted 1 year ago

“They keep delivering FOOD at the wrong address! Bad service”

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Posted 1 year ago

“Horrible service! I ordered food at 8:20 pl On a Friday evening and as of midnight still no food!! The worst part is customer service encouraging me to keep waiting by repeating, ‘rest assured, your driver is on his way to you’ I am disappointed that Amazon did the deal with them. I hope they buy Grubhub and do better. With their delay times, one needs to order a day ahead and for the next meal!!”

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Posted 1 year ago

“Romeo C. (driver) stole a pizza. According to the local business he has done this before.”

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Posted 1 year ago

“Grub hub tried charging our card 8 times the total which would have been $800 for a few wings and sides. Thankfully our bank denied the charge and notified us of the scam. Never using this app again.”

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Posted 1 year ago

“We have ordered grub hub 3 times in the last week. Today our order was missing items, wings were cold and hot dogs cold and rubbery. Called to tell them issue with order and they would not refund because the three times we ordered have all been incorrect, incomplete and cold. We live in Knoxville, TN and though it is not known for quality of workers In Restaurants, grub hub should be responsible to refund or replace e orders. We’re not trying to cheat the system or gain anything if the food delivered is uneatable or missing why should you have to pay for it. Not to mention the customer service is in a foreign country with no one in the United States to assist you.”

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Posted 1 year ago

“I wish I could give no stars! I will never use GrubHub ever again, as soon as I receive my refund I am deleting the app. This is not the first time I have ordered thru them and my order never shows up. Just waited for over an hour, called the restaurant and they don't even show that I have an order. So I canceled my order and now get to wait for my refund to hit my account. GrubHub can keep their $5 Credit that they offered me!”

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Posted 1 year ago

“My manager placed an order with Grub Hub on Wed for a staff meeting to surprise us all with lunch. The food never arrived because Grub Hub never paid the restaurant! Now Grub Hub is saying that they need 7-10 days to authorize a refund and we never got our order to begin with! Horrible service and everyone we talked to on the phone for customer service was rude and hurried us off the phone.”

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Posted 1 year ago

“i have used grubhub a several and almost everytime there is a problem. they either pick up your food and delivered at 8 to 10 other people before your food gets to you and they’re notorious for dropping your food off at the wrong house. I keep going back to them, hoping that it changes and it doesn’t. GrubHub does not care about the Customer because if they did, they would let go of these drivers that don’t care and our incompetent”

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Posted 1 year ago

“My order was screwed up and canceled by GH. I reordered with DoorDash. My canceled order by customer service was not done in a timely fashion. The restaraunt called to day the had identical orders for me from GrubHub and Door Dash. Told them the story. The grub hub driver came and got my dinner taking it to another address. When Door Dash came, there was no pizza. Restaraunt called and made me a fresh pizza for DD. Who knows what happen to the GH pizza. Then I got email saying my $35 would be refunded to my card. Instead it's a GH credit meaning no refund and they refuse to refund my $ as it's already processed as a GH credit. So I'm stuck using a terrible company to replace my $35 whether I like it or not. Thieves. I only tried it because of being an Amazon Prime member and it was a perk. It's a group of thieves and liars. If I close my account, I forfeit the $35. GH is not a BBB member, so absolutely no recourse. Don't use it, you WiLL get screwed and not kissed. No lube either.”

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Posted 1 year ago

“I'm giving them a 1 star, I'm sick and tired of my orders not being correct, and GrubHub doing nothing about it. I will no longer order from them”

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Posted 1 year ago

“Delivery guy dropped food at wrong house, and refused to come back, late service, many delays and bad customer service”

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Posted 1 year ago

“Delivery showed up blaring music in the vehicle at 11:30 pm! Really???”

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Posted 1 year ago

“Order never showed up after over an hour. Went to grubhub to complain and they said sorry, here's a discount on your next order. Really???? I would NEVER EVER use you again”

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Posted 1 year ago

“Everything went wrong! They are Cheaters! Stay Away!”

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Posted 1 year ago

“Here is the problem with Grubhub. They pride themselves on delivery. You pay a fee for GrubHub to deliver your food for you. But then from a lot of restaurants you also have to pay another delivery fee, even though that restaurant had absolutely nothing to do with your delivery. Arby's is like that. If you order Arby's from GrubHub, you got to pay a $4.95 delivery fee.”

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Posted 1 year ago

“Horrible service! We used the a handful of times, each time terrible! The last straw was when the ditzy delivery girl delivered to the wrong condo! The picture was not our place. I called, she basically said you’re out of luck. I told them to redeliver. They sent the same girl. She delivered to the wrong place again, at least it was a different unit, lol! I did call her again, her attitude was… too bad lady! They canceled my order and gave me a 10.00 credit. I will not be using the credit.”

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Posted 1 year ago

grubHub is rated 1.1 based on 1,789 reviews