grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,789 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,789 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second time using Grubhub. I should’ve read the reviews before using this company. They suck. First time my food was late and cold and second time the same. This delivery person stopped by somewhere else after picking up my food. This is ridiculous.”

Helpful Report

Posted 1 year ago

“I will never use Grubhub again. Their customer service is absolutely useless. I’ve been waiting for almost over an hour and a half for a driver to be assigned, but there was no driver and if I had known that there wasn’t gonna be any driver available for an extended period of time I would’ve never ordered through them. They should not put that it’s gonna take 30 to 35 minutes on their time if there are no drivers available And the first time I contacted them to complain about this they said oh can you just wait until after the expected time frame so I did end it got extended twice so I reached out and I said nope I’m done. Cancel my order and they were like well aren’t you willing to wait? No I’m not Absolutely ridiculous.”

Helpful Report

Posted 1 year ago

“There are 2 - 602 Woodlark Drives. Ours is in Davenport, NOT Haines City as your website keeps changing my updates. Our address is 602 Woodlark Dr, Davenport, FL 33897. I have provide 2 screenshots of OUR ADDRESS, and 1 on the other Woodlark Drive in Haines City. You can see they are miles south of us. We are right near Publix at Bellacita, and Champions Crossing. We run into this all the time with delivery services gps apps. Somehow it needs to get fixed or we will have to cancel our Grubhub membership.”

Helpful Report

Posted 1 year ago

“For the past three months Grubhub has taken orders and never assigned drivers. No food has been delivered. They try to offer $5 for the “inconvenience”. Stop taking orders you can’t fulfill.”

Helpful Report

Posted 1 year ago

“Dieu was supposed to come at 11:08 but came at 11:25 my food was cold he was going everywhere except to my house I don’t Recommend him so yea he left at 10:20 but got here at 11:25 try again next time dieu”

Helpful Report

Posted 1 year ago

“Grubhub suck. I cannot walk due to surgury. So I wanted to get a delivery.Grubhub tells me that I said pick up. I did not. If I wanted to order food and pick it up I would have called the restaurant. Now I'm out 27 bucks. But what's that to them. Now no food. I'm angry at myself for even thinking of ordering from them. I agree with others who left reviews. Useless worthless.”

Helpful Report

Posted 1 year ago

“Contacted about cold food because the driver had sat in front of the restaurant for over 5 minutes after picking up my order and was denied a refund. Absolutely ridiculous how this company behaves about errors made by the drivers and restaurants. I am now in process of deleting my account which is stupid that it is not an automatic deletion I have to wait almost a month like how ridiculous is that?! Not using this service ever again.”

Helpful Report

Posted 1 year ago

“Grubhub is garbage for sending me to 1950 West baseline in Tempe. Directions specifically said 1950 West baseline Tempe!! 1950 West baseline is in Mesa!! so I was led to the I-10 in front of Denny's for no reason but when I called KFC at 1950 West baseline in Mesa !!! Anna answerered and was very kind so I drove out to Mesa to get my KFC after passing the KFC next to food City twice!! so back to GrubHub being garbage for sending people to the wrong locations thank you Anna @KFC for directing me the right way.”

Helpful Report

Posted 1 year ago

“Order was posted to take 44 minutes from Taco Bell and then went to 1 hour 44 min and at first notification of the delay I tried to cancel it and I was told no. No I will have soggy gross as food for $50 dollars and grub hub won’t refund! Don’t use them!”

Helpful Report

Posted 1 year ago

“The order was placed and I got confirmation on it. It was suppose to be delivered between 5:15 and 5:30 I then got notified that it would be at 5:56-6:11 because the driver wasn't there he was on his way. Well then I get a notification that they had to cancel my order but they didn't say why finally I get an email for a free”

Helpful Report

Posted 1 year ago

“Horrible service please I advise not only someone who is hungry and don’t want to drive but this company need to be closed down service does not exist I hope NO ONE AND I MEAN NO ONE EVER ORDERS FROM THIS TRASH ESTABLISHMENT IF I COULD TEXT AS FAST AS MIND WANT TO TALK I WOULD REALLY TELL YOU HOW I FEEL THIS IS THE WORST I PRAY THEY GO BANKRUPT AND NEVER REGAIN AGAIN AND I PROBABLY WILL DO MORE DAMAGE TOMORROW CAUSE THIS IS THE MOST IRRITATING PLACE TO ORDER FROM PERIOD I HATE THIS PLACE AND PRAY THAT AMERICA HATES IT AS WELL!!!!”

Helpful Report

Posted 1 year ago

“Their on time guarantee is a joke. They don't stick to their original times..but constantly change it so they don't have to honor it. Had an order that took over 2 hours and no guarantee honored. On top of it they will not refund or credit me on missing items because they state they had compensated me in the past. Mind you I hadn't used them in close to 2 years. Only tried them again because of my Amazon prime. And now I remember why I stopped using them”

Helpful Report

Posted 1 year ago

“There are plenty of food delivery services. Choose anything other than grubhub. I placed an order it was never received, they refused to refund. Offered a credit and when I attempted to use that didn't work either. When I asked why , they didn't know so offered coupons worth a fraction of my original order and when I attempted to use I was hit with additional fees. Absolutely horrible service !”

Helpful Report

Posted 1 year ago

“Horrible. I ordered food from a restaurant in my town, in the same shopping center as the target I was picking up an order at-after I ordered, I went to check email for confirmation/receipt and realize it was sent to a restaurant in the town over from me. I got on the grub hub chat and they were useless. I said the blame is on you guys, I double checked my pick up address! They said too late, it’s already been sent to restaurant and disconnected the chat. I made sure it was at my shopping center because I was going to be there anyways to curbside pick up at the target right behind it. But nope, no refund, nothing. Rude customer service. Horrible. Never again. I shared the experience with friends and family and my kids and they’ve shared the experience as well. It was my first experience with them and my last. Since then, all my family and friends and kids teenage friends in high school, who use it weekly have deleted grub hub app and USE DOOR DASH, they are awesome!!!”

Helpful Report

Posted 1 year ago

“My pet Tiny loves Food Just for dogs. Thank you so so much to the wonderful and friendly staff. They guided me in the right direction. Looking forward to our summer vacation! And yes we’re packing some JFFD for Tiny!”

Helpful Report

Posted 1 year ago

“I waited an over an hour, food was dumped at my door with no notification and it was cold. You are supposed to be a service. Bad service. When I called to complain got offered off on next delivery. This is not the first time I had issues with them. Will not use again”

Helpful Report

Posted 1 year ago

“We were missing a meal after waiting 50 minutes for lunch.”

Helpful Report

Posted 1 year ago

“Placed an order at 10am for a noon delivery. The order still ended up being over an hour late and arrived at 1:10. Contacted customer support and the best they could do was provide me $5 off next order which doesn't even cover the delivery and service charges.”

Helpful Report

Posted 1 year ago

“F*ck grubhub. Quit them a year ago when I lived in Arizona. Thought I’d try them again now that I moved to Michigan. NEVER again. NEVER. F*ck Grubhub”

Helpful Report

Posted 1 year ago

“Grubhub constantly deliver my food to the wrong address. I am deleting me app. I am tired of this!”

Helpful Report

Posted 1 year ago

grubHub is rated 1.1 based on 1,789 reviews