grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,789 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,789 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

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“Not only do they up charge the items that you're ordering then they want to charge you a service fee and a delivery fee and tip your driver. the whole your meal is short and missing items and they don't refund you or nothing I am so overusing this app”

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Posted 1 year ago

“Food was delivered to wrong address. Driver didn't bother to check - just dropped the bag at the building next door. Had to go find based on the picture sent to me saying "delivered". No answer if you try to contact online, and no one to answer their customer service phone line. Grub hub is a rotten delivery service.....and they tacked on a tip for the driver plus fees. DO NOT USE!”

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Posted 1 year ago

“Tonight I had an incredibly frustrating experience with GRUB Hub that left me questioning their commitment to customer satisfaction. I placed an order totaling over $188, expecting a seamless and efficient service. Instead, I was met with disappointment and aggravation. To my dismay, GRUB Hub canceled my order. While such situations can happen, what followed was an infuriating and unacceptable handling of the situation. Rather than promptly crediting my account with the exact amount debited, GRUB Hub offered me a refund that would take several days to process. This approach is entirely inadequate, especially considering the amount of money involved. In situations like this, the least GRUB Hub could do is provide an immediate credit to my account so I can place another order without delay. Waiting several days for a refund is not only inconvenient but also suggests a lack of empathy for the customer's immediate needs. It's as if GRUB Hub prioritizes their financial protocols over providing timely and satisfactory resolutions to their customers. The entire ordeal left a sour taste in my mouth, and I am deeply disappointed with GRUB Hub's handling of the situation. Their failure to promptly rectify their mistake and ensure customer satisfaction is a glaring flaw in their service. I expected better from such a well-known platform, but unfortunately, GRUB Hub fell flat. This experience has made me reconsider using GRUB Hub in the future, and I would advise others to think twice before relying on them for their meal delivery needs. The lack of immediate support and the delay in refunding a significant amount of money is simply unacceptable. GRUB Hub needs to seriously reevaluate their customer service policies to avoid alienating more customers like myself. So in conclusion, $188 gone, hungry teenagers, and no food as I promised for their get-together. Thanks Grub hub!”

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Posted 1 year ago

“I ordered pizza hut through grubhub Amazon prime to be told it would be here no later than 6:08. Then I got another text message stating that no later than 6:44. Then I hit the track button when it still wasn’t here and it said it would be delivered by 7:14. Once we finally got the order the pizza was ice cold. I also found out that GrubHub charges more than what Pizza Hut charges plus they may deliver for free but they are charging a service fee as well as automatically add a 20% tip that you can change. So excluding the tip GrubHub charged me $36.77 where had I picked it up from Pizza Hut it would have cost me $26.75 so there is a $10.02 difference. Pictures included. Horrible!!!”

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Posted 1 year ago

“Ordered 3 items. 2 delivered with no way to contact GrubHub for an adequate refund”

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Posted 1 year ago

“So I got a GrubHub gift card. Yay me right?! No. I've never used GrubHub before. So I upload my gift card amount on my GrubHub app account. I Tried to make an order from the grub hub app. And I had zero options to choose from in my area. I also went thru the website. I live in a small town, so I say well maybe they aren't so popular here, so I check the city of PHX AZ. Only to find a very small handful of places I never eat at. I am Very disappointed with the lack of places and options and the navigation. No grocery stores. Tried to contact customer service for help. I reset my phone and re-downloaded the app before having the online customer service chat. T conversation also ended up being of zero help. I'm to the point of beyond frustrated with the lack of options and help. After using my account balance (once I figure out if I can even use it) I will NEVER come to this site again and you can bet I will be telling everyone I know about my experience and lack the of options to order from GrubHub is. Thanks for nothing. In my opinion I give zero stars. What a waste of money and time. Zero convenience. Rant over.”

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Posted 1 year ago

“DID TWO DELIVERIES AS A DRIVER. 2ND DELIVERY , PICKUP PLACE said customer had already picked up food. First delivery was a joke as well. Customer service sucks also.”

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Posted 1 year ago

“Just tried Grubhub for the first time thru Amazon Prime. The driver refused to deliver my order to my door as he couldn’t turn his car off for some reason, and wanted me to come out to him. I advised that I am handicapped and cannot leave my apartment as I cannot go to the parking lot because of my chair. He then started texting me in Spanish, and threw my order on the ground outside. It’ll be there until my nurse comes tomorrow, and she’ll have to take it to the dumpster. To be fair, I called Grubhub and received excellent customer service. They sent me a refund and generous discount, but I have to motivation to try them again.”

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Posted 1 year ago

“Used to be great, but now it's nothing but errors. Got a call about my order being cancelled and a refund issued....in 4 business days. The woman cut me off when I went to ask a question and just hung up. Will jot be giving any more money to this corporation. Nothing but headaches”

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Posted 1 year ago

“CANCELED MY FIRST ORDER AFTER OVER A HOUR MY SECOND ORDER WAS WRONG AND CUSTOMER SERVICE SAYS THEY CANT SEND ME CORRECT FOOD OR GIVE ME A REFUND I RECOMMEND NEVER USING GRUB HUB AND THEY SHOULD GO OUT OF BUSINESS”

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Posted 1 year ago

“This is a new observation as a driver. And I want to create a frozen con distinction briefly between DoorDash and GrubHub. They’re both not great. But at least… DoorDash allows. You to have more control over your order. You get to see who you’re taking it to and where you’re going Before you take the order. I don’t mean completely. I just mean greater details. And that’s really beneficial because it also let you toggle between orders if you have two of them at the same time if One is taking a long time to be prepared naturally the other one is close by and thus you will be able to make the most sense of your time. even though they’re both terrible DoorDash also allows you to be restricted to one area. This has been official because you can work from anywhere. Also, if you are in an area you want to be in and in order since you outside of. Even though they’re both terrible DoorDash also allows you not to be restricted to one area. This has been official because you can work from anywhere. Also, if you are in a area you want to be in and in order since you outside of it, you can continue to dash when you leave outside of it rather than having to come all the way back to where you started from every single time which always makes for at least , double the miles and none of the pay. Another thing that I find beneficial with DoorDash, even though they’re both terrible. Basically you don’t have to wait until you reach the delivery location to see the instructions. There have been times when I get to a location received delivery instructions and the instructions inside our updates telling me to go someplace entirely different. And closing GrubHub has way too many restrictions and too much unnecessary bits of compliance. It’s like their micromanaging something that is otherwise so simple and basic. None of them including DoorDash pay you well they don’t even really do dollars for miles and then on top of that you have to drive to get back to your area. It sucks really badly to think that you’re doing favors for a person while jeopardizing your vehicle liability your own safety your gas, which is astronomically expensive! Your breaks your tires and then you’re still gonna get taxed on the money you’re earning the money you spend you’re not getting anything out of it object that they fade away… Honestly just paid what it’s worth. Stop using 2020 technology and paying 1995 prices that’s that’s all.”

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Posted 1 year ago

“Wrong order plus no drink”

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Posted 1 year ago

“The grub hub app is not as good as Uber eats. Hard to read. Where is the driver? The driver is the one who is lost, not the restaurant so why did you have me contact them?”

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Posted 1 year ago

“Told the driver David to call 5 minutes before because the apartment building is very confusing. He says he is here and I say on my way. I said I was here and where was he and he just kept saying he was where directions told him to go and was leaving the order outside. I had to circle the building to figure out where he left it. I also give a nice tip and I regret it. Contacted help and angie offered me a discount on a trial. No thanks. I’ll never use Grubhub again. Deleted my account.”

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Posted 1 year ago

“foods always cold , my last order i added in the address and then it was completely wrong & i was working and couldn’t check my phone . Mind you haven’t eaten that entire day and didn’t even get a proper refund”

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Posted 1 year ago

“This is from the perspective of the driver. Unlike DoorDash, which is terrible in their own right Grub Hub makes you subscribe to one area. They appear to do dollars for miles but that’s horrible because if you do five dollars for 5 miles you have to drive 5 miles back to what would be the “hot zone“. The hot zones don’t necessarily provide you with any orders at all. I’ve set in a hot zone for sometime and got no orders whatsoever. The thing that I find most disturbing and just ridiculous is the subscribing to one area. At least DoorDash… Of all terrible companies… Won’t subscribe to one area. It’s extremely problematic. One of the reasons is problematic is because when a person wants to get an order from , a specific area if it’s more than 5 miles away it takes you out of that area. So not only does this mean you have to drive 5 miles back and you have no orders to pick up, but it doesn’t give you any incentive to leave your area for greater pay either. If they’re going to make sure that you leave your area for greater pay, they need to make sure that , the pay is more. As an example to you, these places will have you drive. Let’s say 8 miles for four dollars… At their worst they will also burden you if you’re not desperate enough to do it as an example if you reject the order they will say that your rate goes down and your end of losing your job. Which makes no sense. Not only is this money going to be tax but you’re putting in your safety , your gas, which is very expensive, you’re also putting in your brakes your tires, your liability. Why on earth with anybody and I mean, anybody just accept whatever dollars you throw with them just to have the government take it back not because of taxes. Not to mention the fact that when you do get what you get to spend it, you’ll be taxed anyway you’re really not making any money at all. And I’m absolutely sure that they are aware of this and I’ve done the logistics and that they just don’t care . I understand company place to make money, but you will never keep employees ever ever ever if you fire them because you’re robbing them. I cannot comprehend how 8.9 miles is worth $6.78 tax at 6% and then you have to drive back at some point you are truly doing favors. it is an idea that will not reach the success. It was intended to get. I don’t know if it’s for people who are desperate or for people who are illegal but I do know that when Amazon takes over it I’m hoping that it’s better. Oh by the way Amazon intends on buying Grub and hopefully turning it into something that is , better than what it is today. I hate to say that one is better than the other, but at the very least DoorDash let you have some leniency and doesn’t make sure that you have to be in one area I find GrubHub to be micromanaged and over regulated just to take people bagels , it’s a sad philosophy and even worse marketing strategy for both employee and customer. But overall very serious note the problem is it just doesn’t make any money. They’re using 2020 and paying 1999 prices. Do they not even comprehend that gas has increased exponentially. It’s all the risk of the driver and none of the reward .”

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Posted 1 year ago

“Just paid 147.00 four three delivered mexican meals. Service charge 9 something. Tip 24 something. Add-ons increased cost to almost double. But portion smal and very small amounts of add ins. Will skip grubhub and just go to favorite mexican for half the cost and get better food.”

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Posted 1 year ago

“grub hub supposedly has 100 percent guarantee & after putting in special instructions no onions he is allergic & calling the restaurant to ensure no onions we got onions ! not to mention the discrepancy in the bill i was sent & the actual charge to my credit call & a 38 minute phone call , they only want to issue me a refund for 14$ & i emailed & called to communicate the issues , i will never use grub hub again & im not satisfied in any way ,form or fashion & it won’t let me upload the picture of the food that was riddled with green onions ! this company is a joke & i will be complaining with the bbb also”

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Posted 1 year ago

“I reported theft by this weird driver 10 times and they won’t take action. This company is a joke. I had to call the cops because he won’t stop stealing my food and he was no where to be found on the property. This company is illegal and my lawyers have been contacted to press chargers for negligence and theft promotion. This company should be taken off the App Store this is unreal.”

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Posted 1 year ago

“This was my first time using GrubHub and I am BEYOND disappointed!!! I placed my order for the only 6 muffins left from this place that is 2 miles from my house, yes I was feeling lazy, and now I'm paying for it. I placed my order at 11:09am, my estimated delivery window was 11:36-11:51AM. The driver Sebastiana got to the place I ordered from and sat in the parking lot for about 25-30 mins. She then left and came to the intersection that is 1.4 miles from my house and instead of coming down towards my house she went straight and then ended up over near a Shaw's/Walmart plaza, where she stayed for about another 25-30 mins, (at this point I had tried texting her twice) then left there and went to this crappy part of a crappy city, and after her being there for over an hour I called customer service, who was as helpful as they could be, they offered a full refund but I said I'd wait a little longer, at this point it was 130pm. Customer service tried reaching out to the driver, Sebastiana, whom they could not get a hold of. I said I'd wait a little longer. I waited til 2pm, the driver was still in the same location, I now tried texting her for a 3rd time, still no reply. I then ended up having to call customer service to cancel my order and get a refund. Now I'm just hoping I'll get my money back. But this was absolutely ridiculous!! As I read a bunch of reviews I understand now more! And trust me I tried using door dash first but they didn't pick up from the certain place I was trying to order from... This lady should be fired, and if you see she's going to be your delivery person, I would call GrubHub right away and insist on a different driver!!!”

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Posted 1 year ago

grubHub is rated 1.1 based on 1,789 reviews