grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,724 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Numerous times grubhub delivery was incorrect, or give a notice that they don't have driver to pick up order but we can canceled that order. When you call customer services they will tell you that they cannot help you. Due to so many mistakes and no help I will not use grubhub anymore. Horrible service.”

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Posted 1 year ago

“Im not sure how many issues I have had with grubhub however, this time it said my order was delivered, which it was not. Just for them to tell me that since I have had several unusual amount of refunds or concessions that they are unable to refund me at this time. I wouldnt have so many if they would get my order right or correctly delivered. I jsut spent $40 to get nothing and no refund. Bunch of crooks!!!!”

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Posted 1 year ago

“DO NOT USE GRUB HUB. THEY ARE CROOKS, IF YOU RECEIVED THE WRONG ORDER, THEY DON'T CARE. YOU ARE STUCK EATING SOMETHING YOU DIDN'T ORDERER OR SOMETHING YOU DON'T LIKE . YOU HAVE WASTED YOUR MONEY AND THEY WILL BE RUDE ABOUT IT”

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Posted 1 year ago

“Grubhub drivers do not follow delivery instructions. Tonight was the sixth time on a row that they didn’t follow instructions. I am disabled and I need order delivered to my apartment door.”

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Posted 1 year ago

“Let me start off by saying I have been ordering from GrubHub for years. I'm done with them now. I ordered two items on GrubHub. Only one was delivered. The delivery driver could not really speak English (not the problem here) so I was trying to explain that he had not delivered my full order. As we are in this conversation, a GrubHub customer representative calls me to say that part of my order is not being delivered and that they will be refunding the price of the first item. When I get back to my place to call customer service back, they say that they tried to call me to explain the situation and that they're sorry for the inconvenience. I told them that the refund of the item isn't really solving the issue here. I would have either canceled my order or I would've substituted for an item that was available if I had known, but they called me as my order (or half of it) was being delivered, which is too late. Their excuse for not refunding me more is that they tried to call me and I did not answer. When asked if I could be refunded the service fees (since they did not adequately perform the service), they said they couldn't refund me any of the service fees because those go to the restaurant. Then they had the nerve to ask if this was satisfactory. Rather than refund me more money, they gave me a credit which I said I would not use because I am not going to be using this app anymore.”

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Posted 1 year ago

“This review isn't necessarily against the restaurant. I was missing my soda. So i'm not sure if the driver just didn't give it to me or the restaurant didn't give it to them. This review is more about grubhub. The customer service and the drivers that they are hiring are incompetent. It's getting worse. I tried to call and help with instructions. All I get is no speak english. My delivery tonight was cold because I basically had to figure out how to translate. I noticed that they were lost. Not even in my park. So apparently couldn't even read the address for the mobile home park. Last week my order was delivered to somebody else not even in the park. As soon as it said delivered I tried to get a hold of the driver and they were very rude and once again using the no speak english. Over the last year and I don't order much. My order has not been delivered three times. Two other times I had to meet the driver somewhere. I'm over it. I believe this is the last order.I will get through Grab hub. I used to drive for them about four years back. So I know mobile homes can be a hassle. I would either call the customer and have them give me directions. Most mobile homes have a park map right at the clubhouse as you enter the park. Yes takes a little bit more effort to get out of your car and look at the map and get back in and then deliver the food. That is what customer service is.”

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Posted 1 year ago

“Placed an order and grubhub canceled it before the restaurant could process it less than 30 mins. Called and spoke with a manager for the escalation team and she wasn’t able to assist because she was new to this type of issue. I have to wait 3-5 business days for a $100 refund on Mother’s Day.”

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Posted 1 year ago

“I drove for Grubhub for 2 years and they just keep fuckin drivers out of $$$ every chance they get! The 'premium drivers' get the best runs but since their system breaks down and/or the GPS F's up so much; it's impossible to become a premium driver. What drove me over the edge is they have promotions to make extra $$$ but don't give you the time or ORDERS to accomplish this. Screw Grubhub!”

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Posted 1 year ago

“Horrible you can not even call them to tell them the menu is all messed up the menu suck period sadly”

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Posted 1 year ago

“I would give zero stars if I could. Either use Uber eats or just go pick up your food yourself. Grubhub is by far the worst service I’ve ever used. Late with every order and deliver my food to wrong address nearly every time. Now a customer service supervisor is telling me they can’t provide a refund because they’ve refunded me from previous the time it happened. GrubHub Literally just stole my money, even though it was their workers who delivered my food to wrong address. It is completely absurd, I can’t wait for this terrible business to go out of business.”

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Posted 1 year ago

“Worst way to order food. I've had stolen orders more than delivered and will never use this bs again. I highly advise people to just go get their own stuff. I understand grubhub may sound convenient but they're not. They're thieves.”

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Posted 1 year ago

“Cancelled in 2023. Working OT in 2024, so signed up again. Driver sent a pic of my order at the restaurant as "delivered" waited for me to reorder, and was surprised when I met them at the car and saw them eating my HOT food order while delivering my cold original order. Phone service refuses to give me a full refund even though my order was now crawling in bacteria after sitting in a car for over an hour. Never again!”

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Posted 1 year ago

“Then they closed the chat.”

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Posted 1 year ago

“Why are they allowed to take an hour to deliver my food? Everything was cold. Don't order hot food from this service 😒”

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Posted 1 year ago

“Would give negative stars if I could. EVERY ORDER HAS EITHER NOT ARRIVED OR BEEN MISSING SEVERAL ITEMS. I only even tried this app because it comes with free delivery for Amazon Prime customers. Literally just received a 5 item order missing 3 items and the coffee only half full and COLD. I always tip 20% to the driver and I'm tired of getting shafted when I complain and they offer me 5 f*cking dollars in credit for $20+ of missing food!”

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Posted 1 year ago

“If I could give no stars I would. I got a gift card as a gift and when I went to scratch it off 4 of the numbers were gone. So I reached out to customer service for help and got sent around, had to send pictures to prove I had the card and they told me that there’s no way they could help me. That I needed the original receipt and exact place/time when I got it. I reminded them it was a gift and they said they can’t help unless I reached out to that person for their receipt. So I didn’t get to use my gift and had to just throw it away. I would think there would be some sort of solution in this day of age but no. So honestly that was my first time trying to use Grubhub and I will never use them again. Just based off the company and customer service it was the most horrible experience that went on for days. I talked to them through phone, email and live chat and you’ll have to be the one to continue to reach out because they just won’t respond or will end chats with you. So I 100% don’t recommend ever getting involved with this company.”

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Posted 1 year ago

“Absolutely the worst. Drive goes two cities below the restaurant back up two cities then says on the way to pick up tacos that been sitting for the entire hour to bring here. No way. Hour and half later finally gives me a refund.”

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Posted 1 year ago

“I order things from a restaurant in San Ramon because I'm in the hospital I have pressed the GrubHub app order my dinner the restaurant notified me and them half an hour later found out nobody picked it up call customer service and they refuse to refund me my money $30 down the drain that was the first and last time I use these guys”

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Posted 1 year ago

“I put an order with grabhub. The text message said that it was delivered. I never saw the order. Usually I get the message with the picture but not this time. I had to reorder my food. Instead of one hour ( when you start the order it supposed to be 40 min) I had to wait for two hours. I called Grubhub. The lady on the phone apologised a lot but never offered me a solution and could not tell me the reason why everything went wrong. Very very bad service. I won’t recommend for anyone to use them again. In fact it was my last time too.”

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Posted 1 year ago

“So far I’ve never received any meals from Grubhub. I’ve ordered on 3 different occasions and nothing. Says delivered. And there was never a photo of my order. So I bought someone a free meal while I sit a starve ? NEVER again will ever use Grubhub again !”

Helpful Report

Posted 1 year ago

grubHub is rated 1.1 based on 1,724 reviews