grubHub Reviews

Name: grubHub
Rating: 1.11

1.1 Rating 1,976 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,976 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order and I’d defaulted to a different state. Cancelled it and got a credit I have 90 days to use. Changed some settings and only have 4 options to choose from. With doordash I get every option in town. 0/10 would use again”

Helpful Report

Posted 2 years ago

“They never delivered my food and didn’t give me a refund will never do business with these crooks again”

Helpful Report

Posted 2 years ago

“Every order is either delivered late or not delivered at all. Food is always cold. Customer service is terrible”

Helpful Report

Posted 2 years ago

“Terrible service! Too expensive anyway!”

Helpful Report

Posted 2 years ago

“The review before I sit for another 5mins writing another complaint, because the system couldn't process the screenshot photo before redirecting me to a page that said that the site couldn't be reached.”

Helpful Report

Posted 2 years ago

“Well I placed my order and guess what, the driver had correct address and logged he delivered it. Picture shows it in his car. Not sure where he took it- probably stole it to feed his self or friends. I am getting a refund and will go out to eat on my own and pick it up. Their service is worse and worse.”

Helpful Report

Posted 2 years ago

“I had a 124 dollar order come to my house while I was at work and I never ordered anything and the money came out of my account so my advice to anyone who reads this do not put your credit card information on the Grubhub app or this could happen to you.”

Helpful Report

Posted 2 years ago

“They don't fix problems and are unprofessional”

Helpful Report

Posted 2 years ago

“Terrible experience with grub hub. Delivery complete. I think not. Picture of just the bag. Never again. Now no food and hungry”

Helpful Report

Posted 2 years ago

“Dropped food off at wrong house. Driver wouldn’t answer our calls or text messages. Never got our food. Never got our $55 refunded. Never using DoorDash again. Cannot be trusted to handles wrong deliveries by their drivers”

Helpful Report

Posted 2 years ago

“While visiting great Barrington Massachusetts. I waited for 2 1/2 hours for my food to be delivered only to have GrubHub cancel it! The absolute worst service I’ve ever received and I hope the sky falls on their heads!”

Helpful Report

Posted 2 years ago

“The app keeps changing my address to something close but correct. I have already been yelled at by drivers about how I messed up somehow even though I put in the correct address. Not sure what is going on but am sick of being lectured.”

Helpful Report

Posted 2 years ago

“Terrible! Food is always late and it’s always cold, drivers do what they want and the fees they charge are lunacy”

Helpful Report

Posted 2 years ago

“This is the first time I’ve used GrubHub in New York. It will be the last time. I spent $45 total and never received my food. Two thumbs down. It would have been cheaper to take a cab to and from the place to get my stuff.”

Helpful Report

Posted 2 years ago

“The absolute worst!!!! My order was never delivered. The photo of the delivery was a close up that showed the bag only. The driver was supposed to contact me upon delivery, which was not done. I looked at my past Grubhub orders, all 4 from this year were refunded due to negligence. If they are my only choice, I will just go hungry and skip the aggravation.”

Helpful Report

Posted 2 years ago

“Everything!”

Helpful Report

Posted 2 years ago

“Rude drivers! No recourse. Terrible wait times. Deleted app”

Helpful Report

Posted 2 years ago

“Tried to cancel order due to incorrect pick up address. Wouldn’t let me do so. Finally able to talk with driver and they are penalized if they don’t deliver. 3 hour wait……and not able to review a refund. Screw you grub hub, stole my money point blank.”

Helpful Report

Posted 2 years ago

“My order arrived incomplete, I spoke with an advisor and they did not want to take responsibility”

Helpful Report

Posted 2 years ago

“They are usually late by an hour before you can even get a driver assigned to your order. Then when you contact customer service, they argue it’s your fault because the expected time frame is at such a time. Of course the time gets pushed back every time it’s delayed! Then all they offer, if at all, a five dollar refund for messed up orders, crappy drivers, orders being delivered to wrong addresses, and the carelessness of drivers who toss your food on the doorstep so your food containers are open or don’t even notify you it’s delivered and your frozen items are semi melted. I’ve canceled my subscription a long time to this place but since it has partnered with Amazon prime, I figured I might try it once again with no added subscription fee. It took almost two hours for my order to be delivered to me and the customer service agent just blamed me for not being patient enough to wait and claim no refund will submitted to me when I asked for when one an hour of waiting transpired. Then I had to wait another hour for my soggy cold food! How is this company still in service?!”

Helpful Report

Posted 2 years ago

grubHub is rated 1.1 based on 1,976 reviews