grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,789 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,789 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible place to deliver food”

Helpful Report

Posted 1 year ago

“Email from grubhub said 6:40-6:50. I didn't get my food until almost 7:30 which is double the original time. Called CS and they can only give a credit that is gone after a month. The service has gone downhill. Poor service leaves unhappy customers. I usually add a little extra tip... this time I wish I could have removed the tip. I don't know who messed up, but as the provider of the service Grubhub should have gave me some money back for the ridiculous wait time.”

Helpful Report

Posted 1 year ago

“My order: $ 9.17 food ( receipt I received $8.17) 0.00 delivery fee 2.00 small order fee (why when $0.00 Delivery fee) 3.00 service fee 1.17 taxes ____________ $15.74 total I checked the box 15% tip. Then they calculate the 15% in the whole bill (including the tax) and added an additional $2.36 to the bill for a total of $18.10. When you look at the bill attached to my delivery order, the vendor receipt says $8.17. WHY???”

Helpful Report

Posted 1 year ago

“They are the absolute worst. They offer you an expedited option so you will use them and then change delivery times. Waiting over an hour for food delivery is unacceptable business practice. They must have personnel issues or something but they should not accept the orders if they can’t handle the workload. So unsatisfied with this delivery app. I use them because of my Prime benefit. I am definitely switching to Uber or DoorDash. Definitely use them if you like to wait and like your food cold.”

Helpful Report

Posted 1 year ago

“Waiting for 2 hours to receive my order. They said, the driver was delivering more than one order simultaneously. And just gave me $5 credit to use it next time. Ridiculous.”

Helpful Report

Posted 1 year ago

“I received the grub hub guarantee for a kfc order and when i used the $14 with my order, grub hub cancelled it then called me saying I’d get a refund to my original payment method but didn’t give back the credit. Now ten days later i still haven’t received a refund for the order that was not cancelled by me or the credit back. I contacted grub hub and the guy escalated it and they said the refund was issued and emailed a receipt showing that the order was voided but says nothing about a refund. So o contacted my bank and they found grub hub in the wrong because there never was an attempt to refund me. I emailed grub hub after that and closed my account. Oh and they sent the credit back after i told them what the bank said. I’m so done with them. I might just pick up my own food when we eat out. Avoid grub hub.”

Helpful Report

Posted 1 year ago

“would rate lower than 1 star if possible, waited over 2 hours for the order to never come, no one contacted me and the driver left without picking up the order. hopefully i actually get the refund. this was my first time using grubhub, and most certainly my last.”

Helpful Report

Posted 1 year ago

“We have ordered many times using grubhub! They are either late, cold, wrong or doesnot show up at all! Don’t waste your time or money using. Their answer to everything is the restaurant fault or giving you a $5 credit on future order & credit expires in 30 days? What a joke”

Helpful Report

Posted 1 year ago

“In the pasr 2 mos.orders have been late, cold and in some cases cancelled after waiting 4l5 minutes....customer service reports they can no longer give full refunds....after 2+ years I cancelled my sub. I do not recommend!!!”

Helpful Report

Posted 1 year ago

“NO I'm sure you're NOT SORRY. GrubHub is a rip off. Sooooo many charges appear on my account from GrubHub, and when I tried to get it settled, NOTHING was done. I will MAKE SURE to spread the word what a RIP OFF company this is.”

Helpful Report

Posted 1 year ago

“Two issues in a row. No refund only credit to my account.”

Helpful Report

Posted 1 year ago

“I’ve ordered from Grubhub many times. At least half the time there’s something wrong with my order. Many times, I’ve been delivered someone else’s food while my order was given to someone else. Many times I’m missing whole items. These apps are supposed to make food delivery easy and convenient but for me most of the time it’s a hassle to correct my orders, or wait twice the amount of time frontage my correct order replaced and delivered or having to request refunds. I’m getting really tired of tipping drivers who can’t even pick up fast food correctly. I try to use the messaging feature to communicate with the driver but more often then not they never answer or reply. Half the time they don’t even speak English so I can’t communicate with them at all. I’ve never had this many issues with Favor or DoorDash.”

Helpful Report

Posted 1 year ago

“Placed our order from a restaurant 3 miles away. An hour ago the restaurant said it was picked up. 10 minutes ago the driver text they’re in our driveway. They’re not. I’m writing this review 2 hours and 5 minutes after I placed my now lost order. Grub Hub SUX. And I have NO FOOD!”

Helpful Report

Posted 1 year ago

“Two hours to get my dinner from a restaurant 30 seconds down the road. Personally, I think GrubHub sucks.”

Helpful Report

Posted 1 year ago

“Every time I order the driver never reads the delivery instructions and never answers the phone it's time to make your driver's to learn to speak and read English”

Helpful Report

Posted 1 year ago

“Driver delivered to the wrong address again. My address is clearly stamped on my mailbox and the side of my garage. It would take a blind idiot to get the wrong address. When I texted this mistake to the driver, they just replied with profanities. Who is GrubHub hiring? Crack addicts?”

Helpful Report

Posted 1 year ago

“Scumbags literally stole from me never using this app again”

Helpful Report

Posted 1 year ago

“Drivers always deliver to the wrong address and then I have to call customer service. Customer service is (usually) helpful.”

Helpful Report

Posted 1 year ago

“Usually I don't leave bad reviews, but this time I cannot pass on it. Especially when my lat two orders equal to over $100. First incident, the restaurant never received the order and I had to call the restaurant 1 1/2 hours after I place the order. This was a week ago. My recent order, I received the wrong items ordered and it was over 30 minutes late from the original time. I do not think I will be using the GrubHub platform going forward.”

Helpful Report

Posted 1 year ago

“Ordered on line from Buffalo Wild Wings in Orland hills Illinois and did not get my food. Customer service was no help I deleted the app from my phone and will never use them again”

Helpful Report

Posted 1 year ago

grubHub is rated 1.1 based on 1,789 reviews