grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,999 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food sat at Wendy's for over 2 hours on counter because drivers weren't available! My frosty was warm water and Grub Hub refused to refund my money, only offered credits for future orders! I told them I will not order from them again but still would not refund $60 for 3 orders from Wendy's! Never again!”

Helpful Report

Posted 2 years ago

“It’s absolutely absurd that you, grub hub, allow prices to be charged at 30% higher than actual menu prices. Not worth it. Will never use grub hub again”

Helpful Report

Posted 2 years ago

“Back office staff doesn't know to count. Or read Invoice. I have attached the receipt send by grubhub. Please do the total yourself and let me know how is their Gen Z doing their work . After doing the calculations all Restaurants owner should be off from platform. Apart from heavy commission this is my paycheck from grubhub a negative money. Our overall profit is 20%. Their commission is 30% plus this blunder from their side. Why I should be on platform if I don't make money in fact I pay grubhub as loan shark.”

grubHub 1 star review on 5th August 2024

Helpful Report

Posted 2 years ago

“Horrible customer service. I ordered something that is already pre-made but hot. They assigned a driver 45 minutes away from the restaurant and it took about 1.5hrs. I get it, they must of not had many drivers etc. But I wish there was somehow I would know that before I've committed to the order. Also when my food was delivered cold the customer service just added a 5 dollar credit and closed the chat. I'm a pretty easy person to get along with but this system needs some fine tuning.”

Helpful Report

Posted 2 years ago

“Horrible experience. The delivery was 45 minutes late. The delivery time changed about 4 times. I tracked the driver on the app and he was just going up and down for 1 hour 15 minutes. Drivers are not professional as well”

Helpful Report

Posted 2 years ago

“The delivery driver refused to give me my food. I texted her (the driver) and told her I was standing in front of the door waiting for her, when she arrived she refused to hand over the food, even after I told her my name. My neighbor had to tell her I’m me. When called customer service they did not do anything.”

Helpful Report

Posted 2 years ago

“They are the worst delivery company in my town 1.5 hours for a Taco Bell order. Slow and could care less. Avoid them in Anderson Indiana!”

Helpful Report

Posted 2 years ago

“I just got $70 stolen by Grubhub. They won’t refund or reorder the order or anything. No credits or anything. Do not use their app. It’s not worth it. I called and asked them to call the driver and they said nothing can be done. I called a real person for support too and they said the same thing. I had specifically chosen meet at door to avoid this and they did not meet at the door and did not post a picture of where the food was left and they would not answer my calls.”

Helpful Report

Posted 2 years ago

“If I could leave zero I would GrubHub sucks when it's app messes up and makes you order more than you need or drops your stuff they will not help you at all”

Helpful Report

Posted 2 years ago

“I'm really sad. I ordered food last night. Everyone forgot about me. Grub hub and senor Lopez in sapulpa. I called them and there sat my order. They said I could come and get it after it had been sitting there. Grub hub offered me $5 off my next order. Five whole dollars. Laughable. Senior Lopez didn't even offer me any reparation except to tell me it wasn't their fault. Someone couldn't called me. Finally after the restaurant closed I called them. I'm eating at El tequila from now on. Better food anyway and nicer people!”

Helpful Report

Posted 2 years ago

“Horrible, waited 2 hours for my orders to get delivered and both were cancelled. Ran the customer service guy laughed at me and told me to contact care and hung up on me.”

Helpful Report

Posted 2 years ago

“This is the WORST delivery service. I use it because I have a free trail with amazon. But holy cow, I ordered something from what I thought was a small business, it was delivered and it was Captain D's. IT is also consistently late, they don't follow delivery instructions. I'll stick with paying fees on DoorDash. And when you try to add feedback the screen either keeps logging you out or just sits and loads and never fully loads. You can never leave feedback.”

Helpful Report

Posted 2 years ago

“Thanks 🙏 for refunded my money ,but the experience with the driver was bad she didn't even take pictures and double check with the address. Second a driver like that needs to be banned from working with y'all other than that you guys going to lost a lot of money. On the other hand I do feel bad for my neighbors who've done that, because he or she knows the purchase wasn't theirs and they still get away with it. That wasn't chipotle fault Lampton Village in Columbus Ohio whoever does that wasn't nice. 😳”

Helpful Report

Posted 2 years ago

“Grubhub is bad, customer services are beyond horrible. I hope this company out of business”

Helpful Report

Posted 2 years ago

“How is it that they can get away with not honoring a refund. I am totally disgusted with how they are handling issues. I will be researching how i can report this as i see i am not the only one going through this. TERRIBLE”

Helpful Report

Posted 2 years ago

“I don’t know why this is but Grubhub is consistently the worst delivery service. A driver got a block away from my apartment and then turned around to go back to the restaurant because they had clearly forgotten my order. Other drivers will accept an order and then wait for half an hour before getting the food so it’s cold and stale by the time it gets here. Not using this service again.”

Helpful Report

Posted 2 years ago

“I ordered from Marco’s pizza today. The pepperoni AND the meatballs was had as rocks. Grubhub refunded. Sooo then I ordered from Kentucky Fried Chicken in Colonial Heights. They sent the wrong order! Grubhub nor Kentucky Fried Chicken would resolve. I won’t use Grubhub nor go to Kentucky Fried Chicken again!!!!”

Helpful Report

Posted 2 years ago

“It is the WORST delivery app! They steal you, and drivers are ALWAYS LOST…. It is a No go”

Helpful Report

Posted 2 years ago

“Twice today I placed an order from two different restaurants and twice it was delivered to the wrong address. Now all that they have to offer me is a credit. Why would I want to do business with a corporation that won’t give me my money back. I will never do business them again. Completely incompetent business practices. They are in the service industry and they are so incompetent. I feel that they are victimizing me and possibly even others. Corporate policies are not inline with my policy. It’s impossible to communicate with them.”

Helpful Report

Posted 2 years ago

“Multiple poor experiences w them . Live in an apartment house, my Contacts call clearly say that I do not want anything left in the lobby of my building. I always included a tip and expect that at least read my contact info like that mentioned above then the person drop them in the lobby or anybody that lives in the building 55 families live there or anybody from the outside could swipe them. I’m disabled so it’s difficult to get out for food sometimes that’s why I use them, but I having second thoughts. I’m paying a premium price. They NEED to deliver as noted , otherwise what am I spending $ on. Worth what paid for ? Absolutely not!”

Helpful Report

Posted 2 years ago

grubHub is rated 1.1 based on 1,999 reviews