grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,724 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Place in order for Taco Bell. Informed later that something has happened with the driver and they’re sending a new driver so Taco Bell order which has already been prepared was to be expected in another hour. Contacted customer service with a refusal for a refund and no understanding of why no one would eat our old taco. DoorDash from now on. I’ve never had that issue w them”

grubHub 1 star review on 15th April 2024

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Posted 1 year ago

“The absolute worse experience. I canceled an order and grub hub refused to reimburse me. Don’t use!!!!!”

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Posted 1 year ago

“Horrible, basically if you read the comments below, everything they are saying is true. Just stay away from them”

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Posted 1 year ago

“Poor customer service and slow response time in order to cancel an order that should’ve been delivered. I basically got robbed. You guys suck!”

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Posted 1 year ago

“Everything about this service is bad. Drivers never show up on time, forget order items, or most of the time, never even show up with the food. In the past 6 months I can count on 1 hand how many times I’ve had a successful order. Also, we have grub hub + which is supposed to reduce the costs of service fees, and decrease the delivery time. This is not the case, Grub Hub increases the cost of the items for delivery to make up any difference in these “removed fees” I placed an order for Taco Bell and the total came out to about $42, with priority delivery. Our driver took 2 orders before picking up my order. What should have been a 20min delivery, took upwards of an hour - just to ultimately be canceled. I drove to the Taco Bell myself - placed the order and left spending only 25 bucks Help center is utterly useless, wait times are incredibly long, and you communicate with people with the IQ of a grape, that’s right, a grape has more competence than these people. Order didn’t get delivered? Here is a $5 coupon to make up for the $50 order we never got to you. Ridiculous.”

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Posted 1 year ago

“Our last 5 orders have been wrong. I cannot believe that the GrubHub drivers can't check the order before walking out the door with it. I bet there are hundreds of customers just like me that are fed up with GrubHub. On Monday I am going to see about starting a class action lawsuit against this company.”

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Posted 1 year ago

“I call the restaurant for a update on my order. I was told that a pickup with in five minutes.Great I told her. Two hours later no order. I call the restaurant again and was told the order had not been pickup and for me to call them. I did call grubHub and was told it was pickup only. Why would I call a third party just to make an order to pickup up myself. The service advisor didn't even offer to have the order pickup for me. LIKE THAT WAS EVEN A POSSIBILITY. What is the sevice that they provide anyway?Thanks but not thanks to grubHub.”

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Posted 1 year ago

“Are there 0 stars. Never again will I use grub hub.”

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Posted 1 year ago

“There is always something missing. The food always arrives smashed or messed up. I would definitely use a different service and avoid the trouble all together!”

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Posted 1 year ago

“Always, always, always is the order late. And not by minutes….over an hour! The food is always cold and customer service doesn’t care. They offer a $10 credit off your next order. Who wants to eat late cold food? They make promises they won’t honor and truly don’t care.”

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Posted 1 year ago

“Delay, delay, delay. This has happened more times than I can count. What a worthless company and service this is. Substandard drivers, substandard service. I only did this because I am a Prime member. Hey Amazon, wake up...Grubhub is trash.”

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Posted 1 year ago

“All the drivers do is steal and eat for free and go to the next person and do the same I don’t understand how a lot of them are still working for grub hub”

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Posted 1 year ago

“I’m tired of paying so much money for food, and the order takes an hour and when you complain to the restaurant they tell you to complain to GrubHub, when you call Grubhub they give you $10. NEVER AGAIN. I’m just ordering from the restaurant directly. It’s cheaper and faster.”

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Posted 1 year ago

“On March 30th 2024 I placed an order with the local liquor store for two small bottles of Georgie the order was never delivered the amount was $20 the customer service rep and supervisor told me because it was more than 48 hours I was not going to get a refund to me I have purchased a service I did not receive a service and I was billed that's called theft”

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Posted 1 year ago

“Tried placing order today for my boss and his phone was set up with wrong address tried to correct location and we couldn’t figure out how so we went to cancel which gets you to chat which was not helpful she said she would cancel while I waited, I went and made another order for correct place don’t would it to be late. Went back to make sure it was cancelled and got another person and they cancelled but wrong order. Tried to place the right one again and bank wouldn’t let it go through. So the first order was not able to cancelled. They never got the food they had planned today at office. I will never use Grubhub”

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Posted 1 year ago

“Driver picked up my order then canceled it and never delivered. Basically steeling my groceries. I will not trust grubhub or any company that is contracted with them for their services. This is the 3rd incident with grubhub drivers that have taken my order.”

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Posted 1 year ago

“Driver left bag of trash beside my order”

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Posted 1 year ago

“My food was late and food was cold. It look like the container was bounced around because the food was just everywhere in the bag. Called customer service and all they wanted to do was give me a $5 credit I told them I wanted a full $25 refund.,..nothing yet.”

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Posted 1 year ago

“Ordered $50 worth of food from Canes and the driver shows up with literally 1 chicken finger and two orders of fries. I emailed them and Grubhub refused to refund because i didn’t get half my food I ordered the previous time and they refunded me once. They messed so many orders up and I’ve only complained twice because those two were missing almost the whole order.”

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Posted 1 year ago

“Everytime I order with Grubhub my order doesn’t come. This has happened to me 4 times and I’m officially done with them.”

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Posted 1 year ago

grubHub is rated 1.1 based on 1,724 reviews