grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,728 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,728 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First night using Grubhub was told thirty minutes after order was confirmed the restaurant didn’t have a dish. So they started my order over again and had to wait another hour for it to arrive. Second night told me 30 minutes after they told me the order was confirmed that the order Was cancelled because it “couldn’t be fulfilled.” Restaurant was still open. This was around 930 so most restaurants started to close. Told me 3-5 days to get a refund. Used Doordash for months and never had one single issue. Deleted my Grubhub app, felt the need to write this review and will never use again.”

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Posted 5 years ago

“This company has no problem taking your money charging huge fees and not taking responsibility for their errors. I placed the order and payed. The driver goes to pick up the order which they personally (the driver) have placed on your behalf. She takes it upon herself to change the order to much less and cheaper food then drops it off. She leaves before you can check it. Restaurant confirmed driver ordered the wrong items. Grub hub wanted us to call the driver and work it out. When we told them that fixing this and working it out with their hired employee is not our responsibility. Long story short food ordered to get 5 people, just under 60 bucks, good received 4 orders of the cheapest item on the menu. Company response you can wait 5 business days for them to fix it as they are unable to correct the order or reorder what should have came. Must be nice to be able blow money like that and not worry. I personally do not have the money to do that. This was a special treat for us and grubhubs inability to provide the service I paid for means not everyone got to eat and those who did couldn't even fill up on what was delivered. Shame in you grab hub.”

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Posted 5 years ago

“Third time we have ordered and third time we have been told thirty minutes into our wait time that our order is delayed and will be another 30 minutes from the original delivery time given. This is for some dang KFC. Called to complain and was told oh well, this is your new delivery window and if it doesn't arrive, call us back. After it was switched between three different drivers, I got an updated delivery time for an hour later. Had to call back and request a manager in order to cancel the order. 5-7 days for a freaking refund. Will never use them again”

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Posted 5 years ago

“The order is always correct and on time. The drivers are always very nice. And if there is any issue with the order, they will call you and resolve it before picking up the food.”

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Posted 5 years ago

“Grub Hub doesn't even deserve one star. I placed an order from McDonald's for my cousin. He was hospitalized so the food would go there. I added very detailed information about the hospital's location (including cross street) I also added the room number and his name. I received a call from the driver but I couldn't understand a word he was saying because he could not speak English. The driver harassed me with over three phones calls. Each time I could not understand a word he was saying. I called Grub Hub and the customer service gentleman had broken English so it made it very hard to communicate with him as well. I finally found out that the driver had left the food in the hospital lobby. It took over an hour to get this situation settled. The food was cold and inedible by the time my cousin received it. I have filed a complaint with the Better Business Bureau.”

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Posted 5 years ago

“This company sucks. I ordered my food for a party and 10 minutes before the party started, they canceled my order and now I have to figure something out. I will never use this company again and will tell everyone I know to avoid this company.”

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Posted 5 years ago

“As a driver I like this company they generally make you feel like your part of the process. Driver support is fantastic and quick. The money is decent for a side gig. Unfortunately, they aren't as prevalent in our smaller area. For customers, these are observations only. I have been working for them about 3 months now so take these with a grain of salt. Hopefully this will make your experience more enjoyable. 1) We have a smaller sized city so drivers that work past 8 pm. are fewer than the rest of the day. In our area I would say to order your food before 7 pm. 2) If your food is really late it could be that there aren't available drivers. You may have ordered your food an hour ago but, the assigned driver may have just gotten it minutes ago. 3) Demand picks up more for the dinner hours than the lunch hours. Also, for bad weather so there can be delays. 4) The driver isn't responsible if the food wasn't cooked the way you ordered it. For example, if you ordered a steak well done and it came medium rare the driver doesn't know that nor would they. 5) As for fees for what I see online is that they charge the restaurant. Not sure on this but, I believe the restaurant can add it's own delivery fee to the price charged. 6) The further distance away that you are from the restaurant the colder the food could be. If your twelve minutes away then please don't expect food straight out of the oven. 7) If you see an Chicago area code and you have an order placed please answer your phone. It may be your driver trying to clarify something with the order or trying they maybe trying to find your location. For instance, if they don't have your drink or side choice then they might want to know what you want instead. Not answering the phone causes delays. Those delays can push into the next order. 8) If your at a business please put the business name in the notes. It's a pain trying to find the street number of a business that's in a group of businesses however, it's easy to read the business sign. I hope these help or clear up some of the mystery of what's going on.”

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Posted 6 years ago

“Delivery fees are out of this world.. also always late arrival.”

Helpful Report

Posted 6 years ago

grubHub is rated 1.1 based on 1,728 reviews