grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,790 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first experience with Grubhub was a complete failure. I had placed the order at a local pizza place at 4:00pm. Said it would take between 40-50 minutes. At 5:00, I checked my front door and no pizza to be found. I gave it another 15 minutes and still no pizza. I checked the app and it said pizza was delivered at 4:40. WTH!! No pizza in sight...I even checked my neighbors porches and it wasn't there either. I did the chat with Grubhub and they did give me a refund and of course apologized. At that point, I had to order another pizza and go pick it up because I wasnt about to have a second pizza not delivered again. I had a hungry 8 year old who was getting very irritated! Needless to say I will not be using Grubhub again. Waste of time. Just easier to do the way I've always done...order and then go pick up.”

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Posted 4 years ago

“They canceled my order in the last minute before the restaurant closes and says "we apologize for the inconvenience go and order at some other restaurant" when all the other restaurants on their website are closed. WORST SERVICE. NOT ORDERING AGAIN”

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Posted 4 years ago

“Literally the worst experience ever. The driver Anthony phone # 773-945-5734, was literally the worst driver that has ever happened. He got lost and was trying to find a house instead of the business that clearly was listed on the delivery. Then he said he delivered the food and left it outside a glass door. I was waiting by the entrance previous to that and no car ever pulled in. When I tried to reach out to him he blew me off and texted that he doesn't know what to tell me and to go ahead and call grub hub. All he had to do was answer and tell me what door he left food by. Our entire company will never use grubhub again, and this Anthony is the absolute worst representative or employee. I would fire him instantly if it was my choice. After waiting an hour and a half I had to call grubhub to get a refund. If I could give negative stars I would.”

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Posted 4 years ago

“So we have used Grubhub a few times but the last two are the final times we will use this service. The past experience I ended up canceling the order after waiting two hours for my meal. I called the restaurant directly and asked about it and they said the order was ready over a hour ago but the driver had not picked up the order. This time the same thing hour and a half later waits for my meal and the restaurant says it is sitting there. Can’t wait for a cold dinner.”

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Posted 4 years ago

“Delivery day before thanksgiving for a large family meal. Driver never picked up or delivered paid for and ordered 1 week in advance. Following week food delivered at someone else’s home:. Acted as if it was my fault. I have a light on a sign for deliveries i even described the wreath on my door. Horrible not to be trusted with food”

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Posted 4 years ago

“First time using Grubhub. Placed order at 6:29 and food did not arrive until after 8:00. Appeared from tacking driver that he made several deliveries before making ours causing delays. As time from restaurant should have been 10 mi items but it took 30 minutes meaning our expensive dinner was cold”

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Posted 4 years ago

“Two orders in a row I haven't gotten the drink I ordered (though I have gotten a refund). The drivers need to double check the orders and make sure they are complete.”

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Posted 4 years ago

“Horrible! I'm here waiting for my food very hungry! And they canceled my order because the restaurant was closed. Why tf do I get charged for it? And now wait 5 business days for my refund. This is the 2 time I had a error with ya. I refuse to use this company again. Horrible!!!!!!”

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Posted 4 years ago

“Placed first order at 4:21pm. After 2 hours of no driver showing up we cancelled and got a refund. Placed a second order and no food showed up again!! Waited 2 hours for this one too. Called the restaurant and the food was picked up an hour ago. Should be a 15 minute drive, even with the snow. 2 different drivers literally stole our food tonight!! Called and they said they would credit but still hasn’t happened. Unbelievable. Do not order from here!!!!!”

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Posted 4 years ago

“First experiences were fine but lately orders take more than an hour. Delays and no drivers for my order. This is ridiculous.”

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Posted 4 years ago

“I ordered my meal for my family and the driver only picked up half my order and lied and said it was the restaurants fault ! Forced me to go pick up my own food ! This is the 3rd strike with grub hub !! I’ll never use again !”

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Posted 4 years ago

“Placed an order fir 1 pepperoni pizza, 3 tzatziki and pita and a Grecia Delight pizza. Got 1 tzatziku and pita, cheese pizza and Grecian delight. I paid a total of $97 for my order. Grub Hub is the one who placed the wrong order to restaurant. Restaurant charged Grub Hub $37.74. Called Grub Hub. After explaining several times what was wrong Grub Hub ended up giving me a 37.74 credit (yes same as what restaurant charged) but to refund my wrong pizza and missing tzatikis. I don't feel I should be charged $20 in fees when they got it wrong. Meanwhile my kids don't have their lunch because they eat the tzatziki. Wont be ordering from Grub Hub again.”

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Posted 4 years ago

“Usually, very friendly people deliver the food. Also...my order is wrong in some way (whole orders, multiple sides, etc.)...and everytime i order, it is worse. Unfortunately have to move on with delivery apps.”

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Posted 4 years ago

“Never arrives on time have to constantly call”

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Posted 4 years ago

“Terrible experience used grub hub to order from captains broil today at 2:58pm it's 4:35 no sign of the food”

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Posted 4 years ago

“Order Chinese spent 100, received child sized food called restaurant the phone number was disconnected and the restaurant was getting torn down... so first of all where did my food come from no one could answer that tried called grub hub after being hung up on twice finally got a lady to refund my money but no one could get ahold of the driver and ask where he got my food from since the supposedly restaurant we ordered from is permanently closed. So that raises questions on how grub is receiving our information and just going where ever they want to get the food this is absolutely ridiculous so not only did I waste most of my night trying to get ahold of somebody I didn’t get to eat the dinner I bought either because I’m not eating food I don’t know where it came from grub hub is a joke I would never order from this site ever again!!!”

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Posted 4 years ago

“Worst experience Worst experience Red Robin Order was missing milkshake, Burger was cold and soggy So they refunded me for the shake and burger after having to contact customer service twice. Now I still end up paying 14.00 for a side of broccoli and cold fries. I was warned about Grubhub but took a chance. Stupid me. What an aggravation on a Saturday afternoon. Now I find out they wont refund for a week AND they have blocked my ability to leave a review. UNREAL!”

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Posted 5 years ago

“We will never use GrubHub again. Grub Hub Driver backed into and destroyed our beautiful 5 feet rock planters on our driveway, and Grub Hub refuse to take responsibility. Not only they are super overpriced, but they also hire lousy and uninsured drivers to deliver the food. Don’t use them. We filed a police report and they tried to reach them and the driver. Nothing! Half the stuff is not delivered anyway. They probably eat it on the way. With all these horrible reviews, I don’t know how they stay in business!”

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Posted 5 years ago

“Ordered food on 9-8 and order said to be delivered in 1 hour. Within 30 minutes delivery time jumped twice an hour each making delivery 3 hours later. Can you say COLD FOOD!”

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Posted 5 years ago

“Grubhub is overpriced, my deliveries are always late/food never hot and their customer service is terrible. DoorDash is a million times better!”

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Posted 5 years ago

grubHub is rated 1.1 based on 1,790 reviews