Jomashop Reviews

Name: Jomashop
Rating: 3.69

3.7 Rating 3,179 Reviews

67 %

of reviewers recommend Jomashop

Company Reviews

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Metrics

3.7

Based on 3,179 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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Jomashop 5 star review on 10th September 2025

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very cool store. Fast shipping, fast delivery to Russia. The best prices. Be sure to recommend you to friends. Many thanks! Regards, Oleg.”

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Posted 5 years ago

“Best price. Easy order. Free USPS shipping arrived one day early. Follow up after the sale.”

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Posted 5 years ago

“Productos llegaron a tiempo y en buen estado”

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Posted 5 years ago

“Watch came as promised and was a great value. Will buy from them again!”

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Posted 5 years ago

“flawless !!! pricing , customer service , expedited delivery i will be a repeat customer as well as refer friends and family !!!”

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Posted 5 years ago

“Great customer service . Fast shipper. Excellent prices”

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Posted 5 years ago

“Watch was perfect”

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Posted 5 years ago

“Their service is 0. No replies for my 3 emails. My order status is "processing" for 2 weeks. What the heck "processing" mean? Is it shipped or not? It looks lke they have a live chat function, but actually it's a chatbot leading me to the same order status page with no helpful info. Jomashop is a joke, they might be even a scam since I don't even know if I can get the goods I ordered.”

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Posted 5 years ago

“Excelente product and service”

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Posted 5 years ago

“re, M1H18551 still not received... ordered my watch January 18th. DHL webtrack has been showing in transit to country of destination for the past two weeks. Manifested and processed completed 21st Jan. Struggling to get this issue resolved.”

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Posted 5 years ago

“Worst experience ever. Ordered sunglass which didn’t come, ordered glasses a week before and they were bent. Won’t recommend anyone. I been shopping from them for over 3/4 years.”

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Posted 5 years ago

“Worst customer service and product. I ordered sunglasses, only the case came without the sunglass and when I contacted them they tell me that they can’t do refund. A week earlier I ordered Glasses and they were bent.”

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Posted 5 years ago

“Very happy”

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Posted 5 years ago

“Easy platform to use, fair prices with some significantly discounted time pieces, and Jomashop delivered what they said they were going to deliver on time. Can’t complain, happy customer.”

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Posted 5 years ago

“Nice , as described!”

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Posted 5 years ago

“the product was really awesome and more than i expected, shipping was fast.”

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Posted 5 years ago

“I just got my MIDO sea star, I size the watch band, set the time, and I love it, it is very comfortable, it feel's like a very expensive watch, with JOMASHOP discount it made it easy to obtain. It is very accurate, Swiss quality,workmanship, attention to detail ,you can feel the diference. Thank you JOMASHOP.”

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Posted 5 years ago

“I purchased a Rolex Day-Date from jomashop and received a watch with very low quality (later to find out from expert that probably internally replaced with non OEM). It also had a band that was 3 links too small and it couldnt fit my wrist. I contacted them and told them i need 3 links. They took a day to get back to me and said they could send me 2 at maximum and I could see if they fit and agreed to accept the watch back if i wanted, even if it went over their 14 day rule. I waited about a week for the links and then had them installed but i still needed 3. I contacted them again and they took 2 days to get back to me but said they would not get me another link. I told him i would just buy one myself ($250) just to make it easy for them instead of returning it. I purchased the other link but then the date and day stopped working. When I went to repair it the watch technician told me this was a terrible quality watch, he didnt believe the internals of the watch were real and I should return the watch. I had the 3 links removed and packaged it back up and included the 2 link ($250 each). I contacted them to arrange the return and they agreed to accept it. I also paid for shipping about $50. They called me about a week later and tried to tell me they wanted to fix it and if i wanted to return it there would be a 8% restocking fee which I thought was outrageous considering all i was trying to do was get the watch as described and i even spent another 250 just to get another link. I still agreed just to be easy to get along with. A month goes by and I dont hear from anyone. Every time I call I wait on hold for 20-30 minutes. Eventually they tell me to call for "DEE". Everytime I call Dee is never available. About a week of calling trying to reach"DEE" its not possible. On my most recent call, the rep tells me he sees they sent my watch back to me and denied the return because it was past the 14 day policy! WOW! I go back to my office to get the package and they didnt even give me the 2 links AGAIN. This is not a way to do business. I was very easy to work with and they took advantage of me. I want a full refund and they can have their "rolex" back.”

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Posted 5 years ago

“super rude customer service! Called in multiple times to rude, condescending, customer service reps. First order, watch was broken, refund was issued. Second order, no where was it advertised a preorder. But was told it was as if I was the idiot. Second order has yet to come in, another watch. If it isn’t authentic and exactly what I purchased, I will be filing a complaint. Also, a local watch collector friend of mine has told me a similar experience.”

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Posted 5 years ago

“Very happy with my Ecodrive, AT4106-52x , delivery was fast, and punctuality, again very satisfactory.”

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Posted 5 years ago

Jomashop is rated 3.7 based on 3,179 reviews