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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
Scam scam scam.Stay well away from this company.I ordered an item then few days later it got cancelled as they said it wasnt in stock.Was offered a refund said it would take 7-14 working days. No such thing almost 5 weeks later got no refund emailed got no reply. It's all a scam just to get money avoid at all costs.
Helpful Report
Posted 6 years ago
A very BAD website A very BAD website, a SCAM my 1st order i get after 74 days me second order they canceled 2 of my items Because it had a discount my 3rd order they canceled all of my items Because it had a discount and now they don't want to give my money back. DO NOT GET NEAR OF THIS SCAMMERS A COPY OF THE SUPPORT CHAT: Sandra Support Agent Sandra 15:44 Hello! Welcome to NewChic customer service team! How may I assist you today? me 15:39 Hi, for Order number:63079403 When i'll get my money back, it's 10 days now??? and Order number:63079403 same Sandra 15:40 Please allow me some moment while i am checking your order 63079403 me 15:40 and Order:NO.63079402 too Sandra 15:41 Let me check. I am trying to get the information for you. It might take some time. I request your patience. me 15:42 ok Sandra 15:43 May i know what was your payment mode when you placed the order? me 15:44 Credit Card Sandra 15:45 You do not need to worry if the refunded amount not reflecting for the cancelled order then it will reflect within 7-14 working days. I assure you please wait for the remaining time frame. me 15:46 you mean 4 days left Sandra 15:47 May i know when your order got cancelled as you placed the order on 14th March? me 15:47 2019-03-14 04:58:07 by your website Sandra 15:49 Kindly wait for the remaining 8 business days, business days does not include weekends and public holidays. me 15:49 as the items was having a discount so as normal your website cancel the order if it have a discount , and this is not my 1st time you cancel something i order me 15:49 so u take the money in a minute and you want me to wait 18 days to give me my money back I didn't Cancelled it you did Sandra 15:50 From our end for cancelled order amount got refunded instantly but this time frame to reflect is as per the courtesy of payment constitution. me 15:50 i can't wait 8 days me 15:51 it didn't refunded you back end is wrong my money is not with me if refunded it got to be with me Sandra 15:51 Kindly wait for the remain time if you did not get the money within this time line i will help you to look into it from my team. me 15:51 this is my last time i'll buy any thing from you u didn't do any thing u just asked me to wait more 8 days 18 days to give me my money why items having a discount so your website cancel the order this is not acceptable don't you tell me it's my bank Sandra 15:54 I wish i would help you, but until time got complete we are unable to resend the money or to check from your payment source. me 15:54 no u didn't me 15:55 but until time got complete we are unable to resend the money or to check from your payment source.??? what dose is that mean so how come you deduct the money this is a waist of time and money useless company Sandra 15:57 Could you please share the payment source or your credit card statement? me 15:57 HSBC this is my bank, and i bay with the same card for you once before but item wasn't have a discount so it works Sandra 15:58 Please share the bank statement so i can share with my team that you did not get the refund till now and you do not agree to wait for the remain time. me 15:59 u want me to send you a screen shot from my account??? me 16:00 the money u deduct is not available in my account, and you said that ( after you checked) that i have to wait so do you know or you don't know the status??? Sandra 16:01 As per the status i am suggesting you to wait for the remain 8 working days. me 16:02 tell your bosses that if they want to cancel an order do not DO NOT deduct the money before you cancel OR GIVE THE PEOPLE THE MONEY BACK AT ONCE OR DO NOT BUT A FAKE DISCOUNT ON THE ITEMS just as simple as that be fare Sandra 16:04 As i informed you that within remain time you will get the refund and if not we are here to help you. me 16:04 18 days right 8 to go is that fare ???????????????? is it? Sandra 16:05 Only 8 working days not more than that. me 16:06 That's what ppl think about you Sandra 16:07 Could you please share your bank statement, from which you made the payment? me 16:07 Try to change that as a change what do u want me to send?? what is my bank statement means Sandra 16:09 Your payment source statement so the team can check that you did not receive any amount form the NewChic. me 16:09 is this a scam? u want my bank info?? Sandra 16:10 I am not asking for the bank information. I am just asking for the statement. me 16:11 statement will contain my account info so u will see how much in my account now and what was the last things i pay and all of that Sandra 16:12 The statement shows only the transaction, and you also can asked to your bank to share it. me 16:12 will ask my bank ppl loves your website they say it's a scam my 1st order i get after 74 days Read me second order you canceled 2 of my items my 3rd you canceled all of my items and now you don't want to give my money back and you want my bank account info Delivered
Helpful Report
Posted 6 years ago
Absolutely disgusted with the quality of these products. Very small in size,stitching terrible and a horrible plastic stick-on motif. Nothing like the picture. Keep away from this company.
Helpful Report
Posted 6 years ago
SCAM COMPANY. DO NOT ORDER FROM THEM!
Helpful Report
Posted 6 years ago
Waited nearly six weeks to receive a large (14) hip length, floral smock style top. What arrived was a shapeless t bag knee length dress, xxxl size, very badly made. There is no documentation with it to return the item so It may go straight to a charity shop or perhaps the kids could use it as a play tent. I will never buy from here again.
Helpful Report
Posted 6 years ago
I will never ever ever order from this company again. I ordered a gift for my husband and it ever came in all it said was its being shipped. Shipped from where ten buck two, and when you try to talk to a person not going to happen all you get is so.e chat room person. What a joke. But lesson learned do not I repeat do not order from NewChic. And before i forgot they tried to give me a 100 credit I told them to keep there dam credit because i didn't want it.
Helpful Report
Posted 6 years ago
Order of 09 january 2019. partially implemented. I'm waiting for refound ... and waiting ... and waiting ... and nothing. NEVER AGAIN!!!
Helpful Report
Posted 6 years ago
Do not buy anything from this company unless you want to wait several months to receive your order!!!
Helpful Report
Posted 6 years ago
The package arrived damaged and out of its shape, very very very bad packaging, will not be placing order in the future, so unhappy with this service and delivery
Helpful Report
Posted 6 years ago
this company is a scam ...beware
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Posted 6 years ago
I am really disappointed, i ordered the items more than a month ago and the very same day I suppose to receive them newchic sent me an email saying they were out of the garments I purchased, first and last time I buy from them.
Helpful Report
Posted 6 years ago
I've had 5 orders with NewChic. Because I liked the first four items & they fit, I never encountered their return process. A nightmare. Because they are in China- can't talk to them directly. Live chat was useless. They had my information but since they did not include an invoice in their package they wanted pictures sent to a link which did not work when I tried to send the pictures. I just wasted $25 but I've learned not to rely on them when there is a problem
Helpful Report
Posted 6 years ago
As a user experience designer, the one thing I implement in all of my journey's is transparency, the one thing you don't do as the website is offer transparency. Point one. Making an order. Go through and pay, most of the products have been removed from the cart, because it's not transparent what is promotional and what isn't. So you're forcing customers to enter into a payment journey once again. Point two. When you've made the order, there is nowhere to cancel the order, even though on your website in the help section, you say there are. Point three. You send emails saying that items have been shipped, forcing you not to able to cancel orders. Then two days later you say the orders have been shipped. Point four. You buy goods from your company in good faith only to be told that you don't have the stock. This is theft and misrepresentation.
Helpful Report
Posted 6 years ago
THE PRODUCT WAS NOT AS DESCRIBED, MISREPRESENTED. COST 30.00 WHEN I PURCHASED IT. NOW YOU WANT ME TO SPEND 15.00 TO SEND IT BACK. FROM YOUR REVIEWS, I DOUBT I WILL EVER SEE MY MONEY. POST OFFICE SAID NEVER PURCHASE AN ITEM FROM CHINA. HORRIBLE CUSTOMER SERVICE!!!!
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Posted 6 years ago
Be wary! The quality of the shoes is questionable and some of the clothing items are wee disappointing.
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Posted 6 years ago
Terrible customer service...never got my product...stole my money and will not give it back. Tried to cancel and they will not give me my money back!!!! THIEVES
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Posted 6 years ago
ordered merchandise. company promised it will be mailed in 2 weeks. EXACTLY on the day it was supposed to be mailed it sent me an automated email it is on back order. It is a scam. Most likely credit card fraud.
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Posted 6 years ago
You selling stuff what you don't have in the store!!! And not sending any notification, that is sold out.. For me it's a scum!!!
Helpful Report
Posted 6 years ago
One star is not even due. Zero at best. Same story over again bait and switch. What you order is not what you get. I wish I would have read reviews first, they got me this time but I will make sure to pass the word that this is fraud. So the buyers can beware!
Helpful Report
Posted 6 years ago
Shipment ordered came in different packages and in one package an item supposedly shipped was not included. When I needed to return items i was instructed to do send back to exact address as sent which i did along with original shipping label inside package . Then told me to take pictures of item item number and mail back. Didnt matter to them that I included the packing slip and description if item returned which is obviously in the bag. After communicating about my returns on several different emails back and forth they gave me the name and address if a person in Los Angeles to send the items to and they could only reimburse me me half of what I paid. This company is a scam in my opinion.
Helpful Report
Posted 6 years ago
NewChic is rated 3.6 based on 4,874 reviews