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NewChic Reviews

3.6 Rating 4,874 Reviews
64 %
of reviewers recommend NewChic
3.6
Based on 4,874 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 1 star review on 9th November 2022
Paul John
NewChic 5 star review on 23rd July 2022
Refund Money
NewChic 5 star review on 10th March 2021
David
NewChic 5 star review on 6th March 2021
Anonymous
NewChic 1 star review on 3rd March 2021
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
If I could rate a zero I I ABSOLUTELY would. All I ordered was a simple safety first baby bathtub chair. First of all I had to email to find out where and why it was taking forever to get. Finally recieved it and much to my disappointment it arrived broken!! Yes broken!! So disgusted with all of this BS I decided to just order elsewhere. I will NEVER buy anything from this site again and wont recommend it to anyone i know! Worst customer service, of course the phone # given on the page, you cant get through to. So yes, everything is done by email! That sucks because they cant hear my bi*tchy side! So just a heads up, dont order from this joke of a place! All I want is my money back. Now I'm sure I'll get the usual generic comment on my post lol cant wait for that one 😈
Helpful Report
Posted 6 years ago
Please be aware of placing an order with Newchic. When placing an order on-line it gives you an estimated delivery date. The date is not accurate. I have not received my item and it has been 30 days. I am waiting for refund. Contacting through email, you will receive inaccurate information in reference to your estimated delivery. I hope that I will receive my refund.
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Posted 6 years ago
The worst quality shoes I've ever bought! After 5 days wearing it has holes from inside on both boots and that make holes on my socks every day. It was very expensive and after 5 days I can not use it anymore. It is not normal that such an expensive boot getting holes after 5 days wearing!
Helpful Report
Posted 6 years ago
I can't even log in. My email address is in their system. I get a link to reset my password but when trying to log in the error message says that my email address and password do not match. I have received a link 5-6 times and each time it ways that my password is updated but can't log in. I guess I won't be ordering from this company.
Helpful Report
Posted 6 years ago
If I could give no start I would. Do not buy from this company. They have no customer service and I think survive by keeping a portion of every sale that is returned. They are betting that the inconvenience will make you keep the item and will offer you a $15 coupon to keep an item that you paid $40 for. Most importantly, the item you receive will not be the item they show. They use a picture of a detailed item (embroidered, buttons, well made) and you receive a copy of that item with the embroidery and so forth screen printed on polyester fabric. I wish I could post picture of the item they show and what I received. All in all just DON'T do it!
Helpful Report
Posted 6 years ago
These people are PURE SCUMMMMMM. You pay extra for faster shipping and you receive nothing. I paid extra for 7 day shipping, and its now a month and nothing. PURE SCUMMMMMMM
Helpful Report
Posted 6 years ago
I ordered Men Old Beijing Style Casual Shoes Color:Khaki,Size:US 8.5(Our Size:42) on 13 Jan 2019 and paid using credit card. At that time an Order No.61031787 was generated, which New Chic now claim that they did not find any payment records in their system related to this order. However, the website now display a different same dated Order No.60048746 for same product with status payment preparing. I have already submitted to them my bank's confirmation that payment on my card was successful on 13 Jan 2019. Dont know what will happen to money I have paid? Whether or not I will get the product ordered??? Any body can help me????
Helpful Report
Posted 6 years ago
NewChic(dot)com ---> Buyer beware. They are a total rip off Chinese business. I ordered four cushion type dog steps from NewChic(dot)com. Within an hour of the order, I tried to cancel my order. They refused to do it claiming that my order was already being processed for shipping. They informed me that I had to reject the order when it arrived, and when they received it back, my account would be credited. It took over two months for the items to arrive. I rejected the order, and here we are one month later and they still never refunded my order. Folks, stay away from NewChic(dot)com is my advice to online shoppers. I'm not out $110 due to them.
Helpful Report
Posted 6 years ago
Ordered a winter blouse in Mid Jan. FEB 4 still didnt show. I chated with them they told me it takes 4 to 45 days by mail. Also they are overpriced, same items at Amazon are on average 30% less and much easier returns.
Helpful Report
Posted 6 years ago
ordered 1/14/2019 received email saying sweater was shipped. it is now 1/30/2019 no sweater. then after i complained received email that u would get an email when shipped . how many emails before item is shipped? the tracking provided does not work HELP
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Posted 6 years ago
I would give Zero stars if I could. I purchased 2 pair of shoes on Dec. 11th 2018. I paid approximately $125.00. Hoping the items would be received by Christmas I paid over $16 for expedited shipping. To date, I've never received the items. It is now Jan, 29th, 2019. I've contacted NewChic online using their live chat twice, both times receiving clipped, pat responses - the techs saying that they'd forward the information on to a specialist. DO NOT DO BUSINESS WITH THIS COMPANY :( :( :( I'm so disappointed - I wish I'd checked online to see if they were a reputable company before I placed my order.
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Posted 6 years ago
Not to be trusted. Never received my order. I suddenly received an e mail from NewChic canceling my order after weeks of waiting. No refund and no explanation.
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Posted 6 years ago
Don't purchase anything from this company. The sizes are well and truly off! Yes, they offer full refund if you return the items, but the cost of shipping items back to China is cost prohibitive, so you are wasting money on items that won't fit. Think it's a scam to sell stuff they know won't fit and keep your money.
Helpful Report
Posted 6 years ago
ORDER AT YOUR OWN RISK Believe the reviews, this company is the worst I have seen. They have no commitment to customer service. If the size is wrong you will have to pay the postage to return the item to them in China. They cheated me out of $40 but it was well worth it to prove that no one in the USA should order anything from them ever. THE SUCK REALLY BADLY!
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Posted 6 years ago
where is my order. placed it on 12-30-18. send it already!!!!!!!!!
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Posted 6 years ago
Do not order from this site!!!! It is a scam, looks like it is America based, but in fact is Chinese!! Products are poor quality, wrong sizes/colours. There is no way of returning them, no invoice supplied. Would not risk ringing phone number supplied as it would probably cost a bomb. Watch the video on Youtube by the lady in Germany!
Helpful Report
Posted 6 years ago
Five plus weeks to get order promised in two weeks. Materials used are low grade and not worth wearing. Tried to return, took over a week for an answer and must be returned to Hong Kong, over $100! Stay away, very away from this company
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Posted 6 years ago
I would have given it no stars if I could. The website seems American but the items come from China and are distributed from the Midlands. They are poor quality knock offs. Don't be tempted.
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Posted 6 years ago
I WOULD GIVE ZERO STARS I WOULD GIVE ZERO STARS - TERRIBLE COMPANY - TAKE YOUR ORDER - TAKE YOUR MONEY - AND NEVER SHIP AND REFUSE TO GIVE YOU A REFUND. THIS AMOUNTS TO FRAUD, BUT AS THEY ARE BASED IN HONG KONG AND CHINA - THERE IS NO POINT CLAIMING - I LOST $374
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Posted 6 years ago
Ordered a size 3X fleece sweatshirt and it might fit a 9 year old. Very disappointed. Also there is no return paperwork so I highly doubt I'll get a refund. They got me once but never ever again. This company is a joke.
Helpful Report
Posted 6 years ago
NewChic is rated 3.6 based on 4,874 reviews