Shein Reviews

Name: Shein
Rating: 1.86

1.9 Rating 1,753 Reviews

19 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish clothes rubbish delayed delivery don't waste your money”

Helpful Report

Posted 4 years ago

“A total scam Buyer beware!”

Helpful Report

Posted 4 years ago

“They operate from Hong Kong and, despite an advertised return and refund policy, one does not seem to exist. Their website will not let you apply to return and their “Chat” and “Ticket” facilities do not seem to accept contact. Any email address you find for them does not accept mail. They seem to be cowboys. Do not use them”

Helpful Report

Posted 4 years ago

“I’ve been waiting for over 3 months for the chain I purchased for my granddaughter for Christmas. I have emailed them 5 times and didn’t even get the courtesy of a reply. Absolutely disgusted with them and their customer service. Never again. Stay well away from these crooks!”

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Posted 4 years ago

“I have no complaints about Shein.The delivery time is a bit long,but otherwise...I have ordered twice from them.The othes look like the pictures,and the quality is good.Up to now,I can't really understand the bad reviews.”

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Posted 4 years ago

“I AM TRYING TO RETURN MERCHANDISE. THEY ARE NOT ALLOWING ME TO GET A RETURN LABEL FOR MY RETURN. THEY SAY EASY RETURNS. NOT TRUE.”

Shein 1 star review on 18th February 2022

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Posted 4 years ago

“DO NOT USE THIS COMPANY Received my order needed to return product can’t get any help to do this.”

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Posted 4 years ago

“Very bad logistics service Customer service was bad and they lie a lot about shipment order and misguided a lot also It made me cry because they didn’t deliver my valentine dress Never use SHEIN”

Helpful Report

Posted 4 years ago

“Big Cheats. Instead of refunding my amount for a return I placed it in the shein wallet. Finally when I opted for the refund it showed me the option to do so. Got a mail confirming that refund would be accepted and I would receive the same in 2-3 days. Been more than a year and I never received the amount. There is no way of contacting them too.”

Helpful Report

Posted 4 years ago

“Don't buy from them, is a scam website , they ship wrong items , and you have to pay for shipping back , and also they never refund you original shipping costs. Stay away and never buy from them”

Helpful Report

Posted 4 years ago

“Ordered my daughters Christmas present in December, spent R750 and still haven't received the order. Her tracking order disappeared off of the app and we have proof of payment. I would now like a refund. Very unsatisfied.”

Helpful Report

Posted 4 years ago

“Website stole information. Made 5 charges over $1000. Please be careful. Website not safe”

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Posted 4 years ago

“I have made 3 orders and I received all of them before the estimated time and I love the quality of their products.”

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Posted 4 years ago

“I don’t even believe I brought a star, I ordered last year November. They sent an email saying that I received my parcel and I asked a refund, again told I received a refund. They are scam these people.”

Shein 1 star review on 9th February 2022

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Posted 4 years ago

“Ordered fast track ordering but only got 1 shirt out of 22 items I ordered, and it clearly said my order is delivered, as I said only found 1 item and nothing more. Plus the item I received was torn and missing a button. Nowhere to contact Shein, except to return back items, well I can't send back what I don't have. Yes the clothing might be cheap in price, it's not worth it if you don't get it... What a messed up company I've contacted my bank am going to let them deal with these persons cause I have no way to! Advice to all, buy elsewhere”

Helpful Report

Posted 4 years ago

“I ordered a $100 gift card for my daughter on December 6th. They sent me an invalid number and pin. Have been told they are issuing a new card and I need to wait 24-72 hours. This has been going on for weeks with no resolve. No customer service number only live chat. They are useless and have stolen from me.”

Helpful Report

Posted 4 years ago

“Ordered a pair of boots that were advertised as genuine leather. When they came in a flat bag to my mailbox I knew that I wasn’t going to like what I would see when I opened the bag. Horrible product, no leather anywhere just plastic. Smelled like a cheap dollar store. Straight into the garbage. Will NEVER buy from them again. The product you see is NOT what you get. They should be shut down”

Helpful Report

Posted 4 years ago

“my sister bought from here and we are both so disapointed as a light came way to small no remote wich was said there would be and a crack very disappointed don't buy from shein”

Helpful Report

Posted 4 years ago

“They managed to deliver my orders on the eve of CNY 2022 morning. Eventhough they did mention that there may be delay of 5-7 days. I'm impressed. This is the 2nd time I purchase from them. Will buy more in the future! Trusted brand!”

Helpful Report

Posted 4 years ago

“I brought a Camo pants! I read the reviews before and actually was happy because the reviews was good. The delivery was quick, but I got my right size and was very big by the zipper, the legs too. It came ripped at front by the zipper. Well, I’m don’t know much about the return policy! I don’t recommend!”

Shein 1 star review on 27th January 2022

Helpful Report

Posted 4 years ago

Shein is rated 1.9 based on 1,753 reviews