Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,636 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2days back I have received an email saying your item is delivered but actually it is not delivered. I have sent them email but haven't received any reply from SHEIN, Very irresponsible & careless behavior . I want refund for order number :GSHMH3006000SDF”

Helpful Report

Posted 4 years ago

“ORDERED 3 SUITS FROM THEM. They were so poorly made. In my review on their website , I put how badly they fit and that they were "Junk". So evidently, junk is foul language on the website, because they made me change it before I could post. Yes they are all junk!!!! Be careful also that you card info does not get stolen. Check your account after ordering!!!!”

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Posted 4 years ago

“Shein online from South Africa . Very much a hit and miss . 1st order was a breeze . 2nd order a nightmare . Wrong invoices sent to customs / resulting in penalties imposed . The extra costs incurred are double the value of the consignment . And trying to deal with them after goods are shipped as well as their clearing agent is a nightmare . NEVER AGAIN .”

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Posted 4 years ago

“Blouses were paper thin, I mean so thin you can see right through them. The bathing suit material was better but looked terrible on. I'm glad I only spent $50 to check it out. Terrible quality and I would never purchase from them again.”

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Posted 4 years ago

“The worst clothing ever, poor material and poor fit!! Never Again!!”

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Posted 4 years ago

“package never came yet they won't refund me and it's impossible to get an answer from their customer support”

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Posted 4 years ago

“After reading other reviews I feel fortunate to have received my swimsuit at all however, when I tried to return it I was given the runaround so often I decided to just keep it rather than deal with any more frustration. I followed all their rules about asking for a return authorization but after I answered their questions about why I needed to return it, I got an email every day asking if I'd be willing to keep the suit if they gave me an $8 discount! This went on for several days as the clock was ticking on my return time (15 days). They never would send a return address or authorization. I finally gave up and kept the suit. Never again, so sick of slick Chinese companies ripping people off.”

Helpful Report

Posted 4 years ago

“Shein service is a hit and miss. First of all you have no way of contacting customer service, you only end chatting with a chat bot which is totally useless. The Return service is also hit and a miss. I received my shipment and had 6 dresses and one of them is not what they shoed on website and now I am trying to return it but I cant even pull up that order under my account. I have tried to email to an address which I am not sure if anyone at Shein bothers to check emails sent to that email address. So basically I cant return that dress and I lost my money. So be prepared for these type of situations before you start placing your orders.”

Helpful Report

Posted 4 years ago

“I returned items and never got a refund. $100 down the drain. So now I don’t have the clothes or the money.”

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Posted 4 years ago

“Ordered on 31st may today is 15 june still they showing in transit and when track via ups tracker its showing label created. Attached photo i took on 15 june”

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Posted 4 years ago

“impossible website - there is no way for a live chat or to even submit a ticket. wanted to return an item - there is no return label, however they claim that it should be visible in Return items section of the order.”

Helpful Report

Posted 4 years ago

“Your Information for "contact us" is very misleading. Google states we can chat with a live agent on your web-site and that is a lie. I will not be ordering from your site and as high as fraud and spam is you guys should have an easier way to contact. The issue is not always what you have listed on the web-site.”

Helpful Report

Posted 4 years ago

“Parcel sent from Belgium with a wrong address (correct address provided - many other cases like this online with complains from customers), returned by the courier to the sender as the address was incorrect. I never saw the parcel or the refund for the parcel I never received! There is no way of reaching anybody at Shein. Messages sent through online account with no respond from Shein. Do not buy - it's simply a scam. I will never buy again from similar shops online.”

Helpful Report

Posted 4 years ago

“The true is i afraid to buy online shop but when I saw shein and i try it. i not disappointed Good quality,true in size ,cheap not wasting money to buy clothes”

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Posted 4 years ago

“it’s actually so good not going to lie, my order came early and the clothes are literally so cute!! dont be put off by other people’s opinions but honestly I was afraid to shop at shein and now I realise that this is so lit”

Helpful Report

Posted 4 years ago

“the customer service is kinda bad mainly bc they dont really help you with anything when u ask a question , and the express delivery is kind of quicker then expected. it took 7-8 days and it might have been longer then 8 days mainly bc i bought 20 items . but besides tht the clothes are really cute and theyve stepped up on there quality so for mee i think u should order from there”

Helpful Report

Posted 4 years ago

“I had ordered from SHEIN like around 4-5 times and it's a miss or hit purchasing from SHEIN. Was trying to return 3 items from my last order in May and I had sent all 3 items altogether back to SHEIN. I got my money back from the first 2 items really quickly but it took like forever for the last item to be refunded. So I contacted the support and they told me they had never received it and asked me to check at my side. I am pretty sure I sent all 3 in ONE PACKAGE - chances are that they had lost my item during the unpacking process! Really disappointed and I had to reconsider and hesitant ordering from them again!”

Helpful Report

Posted 4 years ago

“Awful products, cheaply made, refuse to give refunds and poor customer service.”

Helpful Report

Posted 4 years ago

“Clothes are cute but you get what u pay for. quality not that good for long time wear. But for a party or vacation they are fine if all you want us to look good for the moment. Be sure to measure yourself and check sizing chart and you should not have any problems”

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Posted 4 years ago

“They alerted me that I have to pay customs even thow this was not in any way communicated to me. They try to scam you. Don’t trust them!”

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Posted 4 years ago

Shein is rated 1.9 based on 1,636 reviews