Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,689 Reviews

5 %

of reviewers recommend Wish

Company Reviews

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Metrics

1.2

Based on 3,689 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some training bands to exercise at home - while the covid-19 is happening - I've just discovered they're coming from China! And will take at least 5 weeks. You couldn't make it up. I've tried to contact them but they only have bots and no real people. Never use Wish.com”

Helpful Report

Posted 5 years ago

“My account was hacked and they are very slow to respond . Someone went into my account and bought items to ship to Romania 🇷🇴. If wish would’ve responded much sooner they could’ve reversed the shipping before it was even shipped out . You can’t even contact anyone by phone . Then the lady by email asked me if I was sure I did not make the purchase by accident . I don’t know anyone in Romania. The lady said she see two other purchases to Romania yes from the scam artist . Horribly customer service”

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Posted 5 years ago

“Product is defective. Refund/return process is pending. Delivery is very slow. Prices, as suspected, are too low to be true. Buy local! You will be better served.”

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Posted 5 years ago

“I ordered 3 pins that were advertised as being made by Far Fetched. When I got them they did not look like the picture so I ordered the exact same pin by Far Fetched from Amazon. It is beautiful. The pins from wish have rough edges, pitted metal and crappy pin on the back.WISH refunded me for 1 pin only! No refund on shipping which was most of my cost.So I got $1.77 refund of the $15.17 I paid for FAKE pins.”

Helpful Report

Posted 5 years ago

“TERRIBLE. Spent money on 4 products, 3 of which never arrived. Don’t waste your money on this garbage website. Products look appealing and are advertised pretty cheap, however, it’s all cheap for a reason. You get what you pay for with this website, if you get it at all.”

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Posted 5 years ago

“There should be a 0 star rating specifically for this site. This is the absolute worst site I have even considered spending money on and I do not recommend anyone uses or even glances at this website. The prices are a scam and the shipping was more than my actual purchase. Took money instantly, PROMISED a refund in their customer service section and after my item “shipped” and I wanted to cancel, there was no option to, at all. What a completely idiotic site to even create. I would never go on this site ever again. Based out of China and Asia altogether. Not trustable at all. Please refrain from this horrible online site. I’d rather pay more and ACTUALLY GET MY PURCHASES.”

Helpful Report

Posted 5 years ago

“very bad platform - don't buy from them - they will show you promotions but once your order - money is gone from your account then after 24 hours they will say, sorry we don't have that product then you have to wait 14 days to get back your money. stay away from the.”

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Posted 5 years ago

“My one star is to much..Maybe your company WISH must lockdown and close FOREVER...We pay our money to buy something but it has not come yet..You really don't respect us.. Please or give everyone our money back or send us our order...”

Helpful Report

Posted 5 years ago

“Placed an order with Wish this morning. The delivery date is May 30. There is no option on the site to cancel the order. I think this site is a scam. I'm going to report them to my state attorney general.”

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Posted 5 years ago

“Scammers!!! Don’t waste your money and time! Ordered over 200$ items I never received. Promised full refund but still 153$ short. Refunded me only 5-10$ every time over a 3 months period then refused altogether to refund balance. They said their window for refunds is now closed. How can they now refuse to refund the full amount they have already promised just because they stalled it for over 3 months ? Even my credit card American Express said they cannot do anything because it’s been three months since date of purchase. Be warned !!!”

Helpful Report

Posted 5 years ago

“Ordered an item, they shipped the wrong size. To be clear, their error, not mine. Because I was traveling when the parcel arrived, I only was able to open it after the normal 30 day return period. Because Wish.com made the error, requested that they support an exchange, We would even pay the return shipping. Nope. Too bad for you our mistake. Customer service hard to reach. The chat is a BOT. Email replies are templated. Phone number hard to find, and often unreachable. Nice products, but customer service is terrible. Heading to social media to warn others.”

Helpful Report

Posted 5 years ago

“Was trying to get one of the limited quantity items so i put 26 bucks in wish cash and started trying. 1000 attempts late i got zero. Less than zero actually because after trying that much my money started disappearing from my wish wallet. Some of the refunds weren't working (each attempt was 2 dollars). The support team wasnt helpful and didnt even read emails i sent back (asking questions answered before or not getting that i dont know which of the 13 transactions messed up but i know one did) This is complete seperate from the attempts to scam that are prevalent on the site. Ordering things usually sold in pairs? (socks, gloves). make sure it is for 2. Changed the color or size or plug after clicking something? make sure the price didnt double. Check the listed size of everything since there is no requirement for accurate pictures Shirts are all fake pictures which, in reality, dont even come close to the material or detail or vibrancy depicted. You shipping date will change, it wont be close to accurate. 2 month delivery? come back tomorrow and it now says 3 with zero mention of the switch. If getting silicone molds, avoid pink ones the material it too low quality to retain its shape correctly/has wobbly jagged lines The good? if its nothing too complex their chatbot is actually useful. if your order was delayed and it asks you to wait another week or two click the more assistance choice. It wont connect you to someone else, it'll just give you your money back. Same when it notices you give a 1 star review. Pics and a description of the problem are required but you'll also get a refund via the bot.”

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Posted 5 years ago

“delivery dates are not even close”

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Posted 5 years ago

“I am waiting for my order more then 3 week no answer I think is fake site”

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Posted 5 years ago

“Que puedo hacer que cada vez que voy a historial de pedidos o servicio al cliente,a los comentarios me sale en blanco.me llegan mensajes que vaya a rembolsar de unos cosas que pedí y no me fue procesado y no me abre sale todo en blanco”

Helpful Report

Posted 5 years ago

“I had noticed a charge come out of my bank account for a large sum of money. I realised it was from wish. I contacted wish immediately as I did not place this order. They were extremely unhelpful during this process. I felt as though they were making it out to be my fault when I hadn’t even been on the wish app in months. They were telling me that it might be too late to cancel order etc. This went on for a few days via email. During this I had phoned my bank and gotten their advice on what to do. Throughout this wish was not being helpful, I finally had to say to them that I would be going through my banks dispute team if this wasn’t resolved immediately. Surprise surprise they were able to cancel this order and refund my money. Will not be using this app again.”

Helpful Report

Posted 5 years ago

“Ordered gloves a month ago and paid . They say they can’t ship and have a alternative shopper but still no update yet they are still advertising they have them and will ship LIE”

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Posted 5 years ago

“Here's the thing....if you are tempted to order something.... don't use your credit card or debit card..... get a gift card.... with just over the amount you will be spending..... don't give out your every day cards information.....”

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Posted 5 years ago

“I got a camera it was 1 of those cheap specials where u have so long you can only get it at a special needlees to say they b.s me and refunded me without notifications and its rediculous to expect that they would do the right thing and sell u what they offered u as a 1x special why bother if they wont sell it to u anyway”

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Posted 5 years ago

“Haven't received my items yet and, therefore can not comment on the delivery nor the quality, but what really annoyed me, that they sell a lot of good stuff for £1(+£1) and then cancel all of the orders. I bought about 6-7 of those items, naively expecting them to arrive at some point. But few days later all of them were cancelled. I am sure it is done for marketing/ advertisement purposes (I suppose, it is probably as with Amazon, the more stuff they sell, the quicker they appear on the top of all the items. But, this is fraud and waste of my time, therefore won't be buying from Wish again.”

Helpful Report

Posted 5 years ago

Wish is rated 1.2 based on 3,689 reviews