“its amazing i brought an iphone 13 pro and its super fast an damzing condition, its way better that o2, giffgaff, three, or any other other suplier i have tried in the past. i definatly recomend, dont get tricked or put off by the other revews, it the best.”
“I ordered an I Phone 11 Pro Max less than a week ago and I am beyond happy with my experience! Although the phone did take 4 days to come, most likely because of the weather, it came in PERFECT condition! When I ordered I chose “Good Condition” and the phone came with no damage visible, the microphone and both speakers work, and it came with a screen protector on it! I checked the battery health when I got it and it was at 92, I am surprised it came with that good of battery, but I am beyond thankful. I was very skeptical at first, but when it got here I knew it was so worth it! Phone still looks brand new and has no problems when I’m on it and using it. I definitely recommend. I got mine from “TekReplay”.”
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“So far the refurbished phone we bought has been great. The trade in program is a problem. We sent in our device and we got a counter offer. The problem came when I went to get my money. They asked for a copy of my ID front, and back, SSN, DOB and my banking account routing and account number.
Now I am not sure if you have been through any Identity theft issues but giving that info is a NO GO. I called BackMarket to get them to just credit my credit card or send me a check and they refused. The CS rep was rude, lied and said all that clearly states on the site and in the agreement when I purchased.
Finally they listed the status as “payout” done when I never even gave them my info so it makes it look like they actually paid me. The trade in company is called “The Cellular Resource”. Then we got a message saying that “payment has been sent” I will be amazed to see if they actually send us a check and I will update this if so.”
“Really bad experience with the seller on Back Market. Purchased what I thought was a 4k res ThinkPad as ADVERTISED. Received a 1920 res. Back Market was very communicative but the seller was less than professional. Offered $30 back to keep, or return laptop with no fix. Laptop seems fine; just not close to what was advertised or received. Seems like the customer got the short end and neither the seller nor Back Market really tried to make things right when given the chance. It should have been very simple to make things right. Disappointed.”
“I bought a android Kyocera brigade , I received the phone June 2 , 2022 , the phone shut completely down July 1st and would not turn back on . I called back market , I said that I tried to call but they were closed and the recorded voicemail I got said they were open Monday thru Friday 8am to 8pm. Customer service argued with me and said sorry for the misinformation but we were opened , I said no you weren't may I please speak to a supervisor. He then asked me why I explained and he put me on hold for a hour. So I hung up and called back , this time the man admitted that they were closed but still couldn't help me because it was passed the 30ty day return policy. Junk phone and terrible customer service. Never again , do not deal with back market.”
“Avoid like the plague! Ordered a Saumsgun active watch 2 in "good" condition from a seller called "Digital Techno" through Backmarket. The watch arrived in good time but was instantly more scratched than "good" conditon but I wasn't too concerned. I then tried to turn it on but nothing G happened. Still not too concerned I left it to charge to 100%. Unfortunately, it still didn't work. I tried all the advise and techniques online but still nothing so I requested a refund. A label was provided for me by Backmarket and I duly packaged the watch up in the origin packaging it came in. Several days later I received a message that the watch had been received but the seller said it wasn't the same watch they sent out!! No proof provided but simply that they wouldn't be refunding. I provided multiple pictures of the watch both during charge and when packing up to return and yet Backmarket just seem to instantly side with the seller. As far as I can tell, either
A) I was sent out an incorrect watch initially, hence maybe it isn't work
B) I was issued with an incorrect return shipping label
C) The seller simply doesn't wish to admit they sent out a dodgy watch and doesn't want to issue a refund
I have asked to escalate this further so we shall see where that goes.
Please please please, save your hard earnt money and give BackMarket a miss. Use eBay or Amazon Renewed. Both of which have great customer service and care about their customers and ensuring they get what they paid for.”
“Don’t buy from them, I used to be a Back Market customer, not anymore, I purchased an iPhone 14 Pro Max in the UK, their seller (Loop Mobile) sent me a ISLUS version with no physical sim, when I returned it as instructed they claimed they have no records of this phone sold, and they haven’t returned the phone, haven’t given me a refund, and I’ve been trying to reach customer service for days with no answer.
I feel like I was scammed”
“It is almost impossible to get any assistance. Almost a week late now and no phone. Also they said my payment didn’t go through and I almost paid again until I checked my bank account. It did go through.”
“I had a bed experience with this company!?
They didn’t stand behind there products!
Especially if you have an issue!
Remember you are not buying new you are buying something that had issues before!?not interested to purchase from theme in the future..”
“Never will I use this company again, it’s a shambles and need investigating. I Ordered phones for myself and husband. My first one had a low battery, this was exchanged with no problem as I checked the battery life the day or 2 after as it wouldn’t hold a charge.
My dad ordered one at Christmas, he’s had problems with it for a while so I returned it. The messages that were sent from Back market after receiving it back were very confusing. Well if you’ve had the phone a month Bla Bla Bla then after 3 months it means this then after 6 months the battery degrades. I didn’t have a clue what the actual warranty was nor did I understand what they were talking about. I said I want a refund, so they said, well the seller said that there isn’t a problem with it. We’re sending the phone back to you. They said I could complain directly to the seller however, I bought from them so my contract is with them surely. I also got the impression the messages were sent from somewhere overseas and were scripted. I’m fuming I’m going to try Resolver as I don’t know what else to do. Scamming t***s”
“Tried to order 2 iPhones for over 2 weeks. Jumped through all ID hoops after orders continually cancelled. Opened account and none of the 10 or so order attempts showed up on my card “oops, no order made”. Customer service indicated it was an issue on credit card end. Cleared purchase w credit card. Continued to get cancellation of order from Back Market. Finally gave up and ordered older model through Apple Store.”
“DO NOT BUY FROM THIS COMPANY. BROKEN PHONE DELIVERED. SENT BACK WITH TRACKING AND THEY ARE DENYING RECEIVING IT EVEN THOUGH I HAVE PROOF OF DELIVERY. WONT REPLY TO MY MESSAGES.
Ordered an iPhone. Delivered it, but it was broken on delivery. The box was perfectly intact. The phone had stripes all over the screen. I chatted online with BackMarket (no way of phoning them) they started a chat. I sent images of the screen, of the box in every angle possible. No apologies, they instantly blamed courier. They said an investigation would be launched. The next day I was sent a return label. The post office advised that I use my own tracking and insurance so I paid for this. Was delivered the next day with proof of delivery. BackMarket is saying their Reseller G&Iinternational Ltd did not receive it. Even though I have sent them proof. This was on Monday it's now Friday and no refund, no apology, no phone. 250 GBP out of pocket. No accountability. An utterly despicable company. Ripped off!”
“2 weeks ago I ordered an iPhone 12 it came and looked great on the outside however as I started the transfer the screen started to tap on stuff on its own. It kept doing it so I requested a repair/replacement. I have received the “replacement” today and the same issue has occurred, so in my opinion the seller resent me the same phone I had issues with before without any form of fixing it whatsoever! I am so disappointed with my experience with the back market as a few of friends have had good experiences, however the same cannot be said for me. I also tried to call up and speak to someone however, the phone hung up before I could do so! So, now I am stuck with the same broken phone I was given before hand and no idea what to do from here.”
“I will never use this company anymore. When you purchase something you are under luck either It works and you are lucky or something wrong with it and you’re not getting any help”
“I had bough a phone from them 2 years ago that was in a very good condition. This year I ordered 2 phones and both were in very bad condition. In the process of complaining to Backmarket, they told me you are fraud and closed my account! If your account is closed you can't contact anyone. I'm very unhappy with the experience.”
“I bought a phone via Back Market. About 4 months later the battery started swelling, pushing the screen out of the casing. The device is within their 12 month warranty. But Back Market gave me the run around. I was told to go to a Google certified repair shop and get a diagnostic report, after sending them the report I was told to get a quote for the repair When did I become responsible for administrating the repair of a faulty, in warranty device?! I'm sick of them wasting my time.”
