“Purchased two items (a bowl and salad servers), only to have the salad servers arrive. Finding out later that the bowl was no longer in stock (3 days after purchase). The Myer website should be up-to date with what items they have in stock. You should not be able to purchase an item, have it gift wrapped and write on a card for it to be not available. Very disappointed and will not be shopping here again!!!!!!!”
“May I suggest customers spend their money at an alternative retailer who trains and employs helpful staff?
There is nothing special at Myer.
Just untrained staff who are struggling because there are so few of them.
It’s just sad.
David Jones will price match and it is a luxury experience.
Why would anyone shop at Myer?”
“PATHETIC!!!
I orders $400 dollars Bose Speakers and what did I recieve? 2 Towels(Obviously someon else's order) and dealing with Customer Service to return or Exchange is another torture.
Somehow it is my fault that they sent the incorrect order, I had to pack it, take it to post shop return it. Will I get a refund straight away? NO NO NO, you need to wait till they recieve the order that they incorrectly sent and they will check and then refund my money.
Next time I would rather poke my eyes than shop online at Myer.”
“I ordered an item took four weeks to get here so needed to return as it was for a present for a birthday that had passed. I have emailed Myer 4 times about an issue but after 4weeks still no reply , not even an acknowledgment of my email after the first one!!!!!!!!”
“only received half the order and there was no response about the other half of my order online shopping.
I call customer care three times almost one hour on hold no response have to hang up number 4 call finally got through after an hour on hold the guy I’m on the other side wouldn’t won’t even tell his name and told me he’s gonna put me on hold for a few seconds to check what’s happening with my order the call was on hold for an hour almost and I have to hang up”
“I ordered 5 items online over a week ago. All were in stock at Myer Doncaster so I could have used click&collect but didn't because I am immumosuppressed & try not to visit malls.
There is a "tracking" link but it permanently says my order is 'being prepared' - except for one item (a lipstick) for which I received an SMS from a courier yesterday morning & then delivery in a large box shortly after.
Have been a Myer customer for decades but not any longer...”
“Myers Joondalup WA
Excellent customer service from Harish. After being unable to get through on the phone to karrinyup and Joondalup stores (as different prices advertised online to in-store.) I drove to Joondalup. No service people around at all in the China/dinner set area. Found someone in toys! Harish went out of his way to locate a particular dinner set for me. Even went to the storage area. Polite and helpful. Might make this my store instead of Karrinyup .”
“There was a flash sale online on 11/9. And This is a completely 100% lie!!!! I bought and paid online yesterday. And i received the confirmation. This morning my orders are cancelled by Myer without any explanation. I heard so many stories about Myer being a bully shop to customers. Just Do Not trust their words! Buy from the brand shop online is more reliable!!!!!”
“There was a flash sale online on 11/9. And This is a completely 100% lie!!!! I bought and paid online yesterday. And i received the confirmation. This morning my orders are cancelled by Myer without any explanation. I heard so many stories about Myer being a bully shop to customers. Just Do Not trust their words! Buy from the brand shop online is more reliable!!!!!”
“I wish I had seen these warning before I became an online customer with Myer.
I have been brought to tears of frustration in lockdown here in Melbourne. What a horrible horrible company. No less than three times I was disconnected when begging people to not disconnect me and, NOWHERE online can I contact a PERSON.
I am now on hold after refusing to answer the robot answer machine but, I believe it is another ploy to send me NOWHERE.
Such a disgusting treatment of customers at an incredibly challenging time.
When I resolve my customer issue, I am making sure I am never dealing with Myer as a consumer again.”
“the worst online shopping experence ever.
i am experiencing the worst online shopping ever. this my first time online shopping at Myer and the last time. i bought a table.
the courier just delivered the leg, no table top. i reported to myer. after lots of call over two weeks with CS staff and they just let me wait. and i insisted to ask to speak with their customer service supervisor. finanlly, after two weeks, they let their supplier to deliver a replacement.
BUT, IT IS BROKEN, LOL.
now, i am waiting for them to take it back. i have been waiting for two weeks and still havent got anyone to solve the problem. i has been over one month now. the customer service just let me wait wait wait. they are useless.
dont buy anything from Myer online.”
“Bought a pair of shoes and loved them so much I wanted to purchase them in another colour to find out that Myer sub categorize them buy colour which allows them to mark the price up if it is a more popular colour the other claim they stated was it was in a different cycle. The shoe is the same model and how they price these items is ridiculous any other retail store whether its clothes or shoes if it is the same model no matter the colour the item is sold at the same sale price and do not hide behind a sub category of different cycle.”
“I returned an item instore purchased on a gift card. The refund was meant to go back on the gift card. It didn't. Out of pocket. Don't shop where they do not know how to refund properly and don't have any quality control.”
“I asked to speak to the floor manager of the shoe department at Myer Eastland, the weekend before Easter. The 2 young ladies there didn't seem interested to serve us 3 who were waiting. One did say she was busy, but the other one just prolonged the sale with a lady at the counter, not even acknowledging us. After about 10 minutes I walked away. There are plenty of people who would love a job, and here Myer has 2 people not interested in doing any more than they have to. Luckily the fashion manager Mae came to discuss with me, and was kind enough to listen to my frustrations and then helped me at the shoe department. While I am happy with the outcome, the initial poor service at the shoe dept. meant instead of shopping for clothes I left as I had no more time to spare. MYER lift your game, we do have money to spend, you shouldn't allow your staff to sabotage your business.”
“I went to Westfield-Southland, Cue dept to pick up a Veronika Maine top, only to find out I should have gone to Westfield at Doncaster. A wonderful staff member named Helen looked up the top and found one at another store for me. I was very impressed to see a staff member go to so much trouble to find the top for me, even though this Myer did not sell that brand. Thank you Helen.”
