“I attended the Erina Myer on 20th Feb, and had to return clothes that I had ordered online. I go this done in the home wears section. I would like to thank the lady that helped me with this- nothing was too much bother. Thanks so much!!”
“With all the false promises of great customer service Myer has the worst customer service!
They do not answer their phones & barely have any staff on the floor.
They won’t help with an exchange, shop elsewhere, this brand does not care about their customers!
Those days are long gone!
Happy to take our money but make it impossible when something goes wrong to contact them for assistance.
Disappointed!
No more!”
“I placed an online order on Saturday 29 January 2022 order number 1093659042 I have not received the order nor a refund. I have phoned 3 times & have been advised management need to approve the refund. I have spent hours on the phone patiently listening & waiting to the service representative. Now it really is time for someone to action this. Please help, I really don't want to go to the ombudsman? I understand things have been taking longer & there are staff shortages but now this is becoming a business ethics violation.”
“MYER FRANKSTON - Ordered a bed in January and have had delivery date changed 4 times by now three different staff members. Notified last week that base was another 4-6 weeks away. Our order was apparently ordered incorrectly and just received another call to say that new order was only placed last week. Staff need better training when putting orders through. Thought we'd go with MYER being a bigger company but CUSTOMER SERVICE has been nothing but TERRIBLE. DO NOT RECOMMEND buying a bed.”
“Ordered something online. They passed on the wrong address to an incompetent courier (they initially did NOT know which courier they used). Courier cannot be reached. Have to call them up each time to follow up on my item. There’s not even an effort to keep me updated on it. Asked for a refund, and was told that I cannot be refunded because my item is no longer with them. They will only refund me if I bring the item back to store. I do not know how’s that gonna happen when they themselves cannot even reach the courier. Such HUGE disappointment! I thought Myer is supposed to be a big company. Their customer service should atleast be on par with their reputation. Apparently, I’m mistaken.”
“I was dismayed today to see how dirty the carpet is at Garden City Booragoon. Especially in all the ladies dept, bathers & lingerie.... the carpet needed vacuuming also could do with a clean. Not a good look especially in these COVID times!!”
“Was advised by myer support to return the faulty bag to a nearby store. The store told me that its an online purchase, so they cant process refunds in-store. It's been nearly 2 months now and I haven't received a refund despite calling 5 times with 30 mins plus wait and every time they tell a different story. Last time i spoke to a manager 2 weeks ago and he promised that he will get someone to follow up, keep in the loop and i won't have to call back. Guess what no contact. Now i am on the phone again, 50 minutes wait so far to get hold of a manager. Never ever again, ridiculous appalling service.”
“Absolutely useless. I ordered something for click and collect. Was then told 2 days before Xmas that it was being sourced from elsewhere and wouldn't be available for pick until after Xmas. I should of been told this at the time. Then I would still have the money I spent on it for Xmas rather than waiting on a refund.
Myer is incompetent and has ruined my Xmas. I will not shop there anymore and will be discouraging everyone I know to do the same.”
“Bought a bag through click and collect on 20 November as needed it before I jumped on the plane to NZ (thought it would be quickest way to get what it). Called several times to find out where it was (and was on hold for ages) but nobody seemed to be able to tell me what was happening and I was hung up on a couple of times by people I couldn't understand. Finally spoke to a really, really nice lady but randomly she was in NZ! LOL. Thought it funny as thought Myer is an Australian store. I want to give that lady 10/10 as she was excellent but the store 1/10 for its service. Have now returned to NZ with no bag; am hoping the nice lady did follow through on her word and I'll see a refund soon.”
“False advertising
Ordered a leather shoes online only to find out that it was synthetic and clearly stated that it was non-leather
Yet Myer had the gall to include a note in the packaging stating it was “Go Walk Lite Leather Slip-on Shoes”….Skechers”
“Made an $800 purchase and was told stock was available. This was reiterated again 2 days later by another staff member despite an email advising me that item was going to be delayed. Told on a third day that stock was being transferred from another store interstate but I would simply have to wait until it reached my door may. Staff could not commit to timeframe for delivery a month, 2 months. I've had purchases from the US reach given an ETA and reach me within the timeframe specified (2 weeks once dispatched, at the latest). Myer can't
give an ETA nor can it commit to transporting items in stock IN AUSTRALIA??Just ridiculous. They've got till Christmas to deliver or I'll take the refund and take my business elsewhere.”
“Absolutely disgusted with Click & Collect. Ordered just after midnight & states that if you order before 12pm it is same day. Went to collect at 5pm & not ready. Was for my daughter’s birthday so I asked if I could grab the expensive perfume & bring it up to them & the answer was no. Myer’s reason for not having it ready was, “we’re busy & have a backlog”!
Myer, honour your commitments & look at your staffing issues. To say I’m disappointed is an understatement 😠”
“Purchased two items (a bowl and salad servers), only to have the salad servers arrive. Finding out later that the bowl was no longer in stock (3 days after purchase). The Myer website should be up-to date with what items they have in stock. You should not be able to purchase an item, have it gift wrapped and write on a card for it to be not available. Very disappointed and will not be shopping here again!!!!!!!”
“May I suggest customers spend their money at an alternative retailer who trains and employs helpful staff?
There is nothing special at Myer.
Just untrained staff who are struggling because there are so few of them.
It’s just sad.
David Jones will price match and it is a luxury experience.
Why would anyone shop at Myer?”
“PATHETIC!!!
I orders $400 dollars Bose Speakers and what did I recieve? 2 Towels(Obviously someon else's order) and dealing with Customer Service to return or Exchange is another torture.
Somehow it is my fault that they sent the incorrect order, I had to pack it, take it to post shop return it. Will I get a refund straight away? NO NO NO, you need to wait till they recieve the order that they incorrectly sent and they will check and then refund my money.
Next time I would rather poke my eyes than shop online at Myer.”
“I ordered an item took four weeks to get here so needed to return as it was for a present for a birthday that had passed. I have emailed Myer 4 times about an issue but after 4weeks still no reply , not even an acknowledgment of my email after the first one!!!!!!!!”
“only received half the order and there was no response about the other half of my order online shopping.
I call customer care three times almost one hour on hold no response have to hang up number 4 call finally got through after an hour on hold the guy I’m on the other side wouldn’t won’t even tell his name and told me he’s gonna put me on hold for a few seconds to check what’s happening with my order the call was on hold for an hour almost and I have to hang up”
