Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,951 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,951 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last time a collection was arranged the driver didn't turn up, but reported back that no-one was in. In that case he would have left a card, wouldn't he? And my security cameras showed that no-one had called anyway, quite apart from the fact that I was in all day. Today another collection was booked so I again stayed in all day, but they simply didn't turn up. No explanation given. Their "Help" centre said the timescales are not guaranteed, and that seems to include the agreed day as well. However, their terms and conditions don't mention this, so as far as I'm concerned the contract is the collection date agreed and confirmed in their email.”

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Posted 7 years ago

“The driver said he couldn’t gain access to my house !!! What a load of rubbish !, No card left so I seriously doubt the driver went anywhere near my house !!! To make things worse though is the couldn’t give a damn attitude of the help desk Absolutely awful company . Please please stores STOP using them”

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Posted 7 years ago

“Yodel are rubbish, how they are still in business I'll never know.”

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Posted 7 years ago

“Please , please , please if you want an easy transaction don’t use Yodel”

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Posted 7 years ago

“Terrible - their customer service chat is constantly busy and unavailable and they are unable to leave it in safe place!”

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Posted 7 years ago

“My package was delivered to the wrong address by Yodel. They left it in an 'out building' on someone else's property. I have contacted them and been informed that they won't do anything for 24 hours, which means that my package will be in a stranger's possession for that length of time. So far I have been hung up on by five.... I repeat, FIVE helpline assistants who couldn't satisfactorily answer my questions. Seriously, Yodel. This is pathetic. I wouldn't recommend anyone to use this service.”

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Posted 7 years ago

“Deceiving information. App - unreliable for a serious person doing serious business. WebChat has less information than you do. Great time waster Worst delivery experience by a big margin.”

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Posted 7 years ago

“I purchased an item from a online store for my sons birthday and paid for 48hr delivery. I received a email with the tracking number on the day of delivery I tried to track it and all I got was that it had been shipped to 3 sorting hubs and 3 national hubs. on speaking online to an adviser (40 minutes) I found out that it had been sent to the wrong hub.”

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Posted 7 years ago

“I received an email saying my parcel had been delivered, as I wasn’t home for 3 days assumed it was left with a neighbour, Monday night I got the card which said around the back. I live in flats, there are no gates, security, cameras, nothing, anyone can walk around. I went out and it was raining to find my box out in the open getting wet, as I got closer the box had been open! Luckily my item was still in, picked up the box and there is a huge dint in the box like it’s been booted! I took it up to my flat and got the item out to find it broken. Absolutely shocking service. Why any companies use yodel is beyond me, they are a complete joke.”

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Posted 7 years ago

“I always 'mistrust' totally negative reviews as I think somehow the person got burnt and is bitter. But Yodel lol, deserve everything they get. Is 'Tried to deliver at 11.45' a secret code'?, because I was in all day (two days running) waiting for a high value parcel. Both days the message I got was we tried to deliver at 11.45 but no one at home so we left a card for you to rearrange. Simply a lie. No attempted delivery, no card. In the end I changed the address to work address, no delivery again, got home and the item was sitting on my front door mat. Simply now I ask the company I'm buying from who delivers and if the answer is Yodel I cancel the order or I ask if I can collect from the store. This wasn't the first issue I had with Yodel, shame I never learnt the lesson the first time.”

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Posted 7 years ago

“Absolutely disgraceful company “lost” my parcel never bothered to contact me . I had to go back to the retailer who told me I wouldn’t receive my sons birthday present because Yodel’s warehouse staff had “lost” my parcel . Yodel never bothered to contact me despite me making arrangements over 5 days thinking it might be delayed . Yodel didn’t have the decency to explain why my parcel which cost £230 btw was going to be late . They just don’t care about their customer . JD000246657612961 Yodel don’t bother to contact me to say “how sorry you are blah blah blah” I want compensation for my missing gift and the time wasted waiting for my delivery or my parcel delivered and compensated for the distress you have caused to me and my son”

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Posted 7 years ago

“This company is a joke! ....and I am not being funny. I have re ently posted a stinging critique about Yodel's massive failings and its appalling service continues. I have never been mislead by so many employees from one company! It really must be part of the training manual for employees to be encouraged to mislead their customers. You could not make it up. At this time we have still not received our parcel that should have been delivered on the 9/11. I have complained personally by email to Yodel's CEO, who has done absolutely nothing to assist matters. We have been told on 2 separate dates that the parcel will be delivered, but here we wait! What a joke!”

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Posted 7 years ago

“Useless deliver company. Ordered a pre-order game to be delivered on the Wednesday. It is now Saturday I have I had ever excuse possible. 1st delivery was attempt at 3pm when obviously I was still at work. So I changed the address to a relative, who would be in. Thursday - they told me at my request they put the package on (lie). Friday - the driver could find the address, then another told me the package was not put on the van. Saturday - driver couldn’t find the address, even know I was tracking them and they didn’t even come close to the address, they just didn’t bother. How hard it is to put a postcode in a satnav... Now I’m waiting for it on Monday...I’m not expecting much. Customer services offered no help other then repeating it will be deliver tomorrow.”

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Posted 7 years ago

“YODEL it's the worst company I ever had dealt with had issues before and I'm having them once again. Costumer service doesn't exist and I spent £10 trying to ring it to be told that after 3 days waiting on my DELIVER it would defo be with me today once again no parcel. I'm collecting it tomorrow but for sure I'm doing a formal complaint it's the most horrible company i ever dealt with. Terrible I'm making sure im reviewing everywhere to show other people to don't choose this company.”

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Posted 7 years ago

“terrible. Avoid at all costs.”

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Posted 7 years ago

“Was told by the tracker that my parcel was out for delivery today. followed the tracker as now it was evening and saw a message ' We tried to deliver your parcel but couldn't access your property'. What a load of rubbish, our house is very accessible and every other company manages to deliver but not Yodel. He never even walked up our path or came anywhere near. By the time I received this message which was posted 19:02 the office was closed so I went on their web chat and was told that he went to an incorrect address and could i give the driver detailed instructions to our address!!!!! I asked would he be coming back this evening and was told no as he had other deliveries to make. I told them not to bother and return item to sender as I needed the item today. I have also emailed the company that used them telling them that they will also not be getting my custom again.”

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Posted 7 years ago

“The worst delivery company I have ever experience. Attempted to change the delivery address, contacting them every day for 4 days to re-update my address, only to be notified each, next day, that I had to contact them again and update my address. They fail to complete the simplest deliveries properly, if at all.”

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Posted 7 years ago

“They damage my property and have refused to pay for the damage.”

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Posted 7 years ago

“I received my parcel and it was all smashed, got a replacement sorted and guess what.. smashed AGAIN... let's try for 3rd time shall we and see if you can deliver without it looking like it's been kicked around the floor.”

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Posted 7 years ago

“On Saturday 10/11/2018 your tracking info said the van was 2 drops away and just round the corner from my workplace but there was no delivery. I was outside waiting all the time. your tracking info said that they could not gain access to the delivery address well that is a big lie. Not happy because you can't even speak to a real person to solve a problem.”

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Posted 7 years ago

Yodel is rated 1.1 based on 6,951 reviews