“Item didn't arrive they claimed it did. They even sent a photo of my postbox but no photo of said parcel. Customer support kept saying that the parcel arrived then gave me coordinates to search which ended up just being my own house. Customer support then told me to contact sender, totally useless.”
“My item did not arrive even though Yodel claimed it had. I contacted them and they said it had and sent a picture of a package outside a white front door. Great but as the photo here shows mine is brown. The response was we have delivered it so contact the supplier. To add indult to injury the Yodel staff members name was Lucky which I was not.”
“Second time in two weeks a parcel of plants has gone missing. Is someone stealing them for their own use (getting free plants). Yodel cannot seem to locate the parcel even though it was supposed to have been on the van for delivery. Twice I've been told to wait 24-48 hours for Yodel to investigate. Investigate what? They know the parcel was on the van and out for delivery but poof it's now vanished. Not good enough. Customer service useless same message over and over. I simply want the goods I've paid for and to use the delivery that I've paid for. In future in a company informs me they use Yodel I will look to another company using a different carrier to buy my goods from. Yodel, you are a delivery company why can't you get a simple delivery right?”
“Delivered parcel to wrong address and gave a pointless picture of a wall (I believe it to be a wall) as proof. On questioning via live chat they explained it had been delivered over 2 miles away according to their live tracker data. It would be looked into and they will get back to me. They did within 24 hours staying the depot has said it was delivered - case closed - it’s clearly not closed is it when everyone knows it’s been delivered incorrectly. Never heard anything from them again”
“Never had a parcel delivered on time. only decent service is their locker pick up points. always delayed by at least 2 days and my last parcel was delayed by more than a week.”
“A parcel I sent was trodden on, ripped and a cup of coffee spilt all over it!
My buyer was told it must be the sellers fault! Well I certainly didn’t send it in that condition !!
I have photographic proof on the damage done in transit by yodel.
When will Yodel take some responsibility for their poor service instead of passing the buck and the cost on to sellers??”
“Appalling service. Driver did not turn up for 4 days to pick up a parcel. After being fobbed off by customer service I made an official complaint which has resulted in still being fobbed off bu various members. Being told driver will come to collect the parcel but they don't know when. Disgusting service from yodel not to mention the time and cost lost while sorting this out. Will never use again”
“If I had the option to give zero stars, I would. My experience with Yodel has been nothing short of appalling.
I booked a parcel collection over a week ago and was given a specific date. No one ever came. I contacted customer service multiple times , speaking to three different people and was repeatedly assured that a driver would arrive and that I would receive updates. None of that happened.
The tracking information was useless and never updated. I had to chase every single response myself; not once did Yodel contact me proactively. The lack of communication and transparency is beyond frustrating — it’s downright disrespectful.
In the end, my buyer had to be refunded and repurchase the item, causing me to lose a sale and waste over a week of my time. To make matters worse, I now have a new tracking number for the repurchase, which I’ve had to escalate again myself — because apparently, taking responsibility is not something Yodel is capable of.
I firmly believe a driver was never sent, despite being told otherwise. I’ve been misled, ignored, and sent in circles by a customer service team that seems more interested in deflecting than helping.
If I’d had any choice in courier, I would never have chosen Yodel — and I will go out of my way to avoid them in the future. This has been the worst delivery experience of my life.”
“Sat in all evening for my delivery 10pm still no show...why give time slots if you have no intentions of keeping to them. The worst delivery company in the UK.”
“Terrible company, left the parcel on the road at a house nowhere near my own. Have to download an app and sign up via email to see proof of the delivery photo to then figure out where the parcel is somehow. And no contact email address and love chat ends at 5pm.”
“Never seen a terrible company delivery like this, they sent me an email on tusday saying that my parcel will be delivered between 1 and 3 I’ve been at home waiting no one came, the next day I received an email saying sorry you weren’t there which is not true cuz I’ve been home still waiting, the third day the told me they will re try to deliver your parcel however no one even came or rang the bell, Shein told me they will send back the parcel to the sender cuz it was unsuccessful to be delivered. How in the world they can’t do their job properly, the driver didn’t even try to deliver the parcel! Ridiculous”
“Yodel make Ervi look like a superior delivery company. i am still waiting for my parcel to be collected. Asked them if is ok maybe to drop it at a drop off point. Theyve said yes. Took it to the shop, the barcode will not work. So i am still waiting for the parcel to be picked up. I keep getting promises on the chat that someone will come and pick it up. Maybe it 2025 or maybe 2026. Who knows!”
