Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,259 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,259 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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298

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst delivery services in the UK. I had very bad experience receiving parcels from Yodel. Delivery guy not finding the address, missing parcels and parcel delivering on a wrong address. As a delivery person one should take at least some efforts to find a address instead of delivering a parcel at wrong address. A one star review even not worth to give. Delivery guy delivered the parcel on someone else's front door and posted a picture on Yodel Tracking App.”

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Posted 16 hours ago

“I accidentally paid twice to send a parcel ..filled out a refund request form Thinking it would be sorted easily. Heard nothing back sent many emails all ignored tried calling could not speak to a human. Really bad experience and out of pocket.”

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Posted 1 day ago

“Yodel is a Nast company. The CEO Mark is a useless leader.”

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Posted 2 days ago

“Selected Yodel as courier for Vinted parcels. On both occasions when I've been in all day an alleged "delivery" has been made. No ring on the door. No proof of delivery. No parcel received. Don't use Yodel if you want to actually receive your parcels.”

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Posted 2 days ago

“Ordered 1 item through Wren's. It didn't arrive the first delivery date and although the tracker said it was being delivered the following day. I waited in for 2 days. Got a call from Wren's a few days later to say it had been left with my neighbour. No it hadn't. I was at work and had no Idea they were delivering that day. I rang Wren's to order another item and then on the correct day both items turned up. Yodel said they would email me back within 24 hours but they never did. Hopeless company.”

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Posted 2 days ago

“Your delivery system is totally hopeless and useless if I had my way I would never use your services ever again I was expecting a delivery yesterday and the person who delivered it left it outside the communal door which is accessible to everyone and it said left in a safe place, some safe place that is I haven’t received my parcel I think it’s been stolen because it wasn’t left at my front door but outside a public door used by the entire block now I fear it’s been taken by a random person I wouldn’t recommend anyone to use this company it’s one of the worst ever”

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Posted 2 days ago

“it’s now a week late. told it would be delivered 5 days ago. then the day after and it repeated throughout the week. talked to the live chat 3 times “no delivery attempt has been made” then today, it said it would be delivered and then said “we need more information about your address for the SECOND time despite me updating it twice. told they would send me an email, it never came. they said i can rest assured and the delivery will be attempted in the next 24 hours. so i’m gonna sit outside and wait all day tomorrow and record their stupid lies and if they don’t show, threaten them with legal action. i’m gonna email the company i bought from and ask for a refund if it doesn’t show as well because this is atrocious. don’t use this delivery service, always search what delivery service companies are using and avoid yodel.”

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Posted 3 days ago

“Absolutely abysmal, if I could rate them minus stars I would. Every single time I purchase anything and find Yodel is the courier I know immediately I'm going to have issues, they should not be allowed to trade. Always late, never get parcel the day it's due,always have to go through stressful web chats trying to trace parcel, often had parcels go missing completely! Here I am yet again, parcel due yesterday, tracking says arriving today, now 21-30 in the evening and it clearly isn't coming today. Please, please do not use this company!!!!! DREADFUL”

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Posted 3 days ago

“I paid a company extra for a named day delivery as I have lots of appointments/commitments at present and this was the one day I could be available all day. I watched the driver journey and when I was one stop away I started to look out of the window. It didn’t arrive and when I checked my phone a message had been logged 6 minutes previously stating I needed to ‘chat’ with them as they needed extra delivery address information. I logged onto ’chat’ and was advised the person was available. I messaged but received no reply, even when I queried if they were there. I then looked up Yodel telephone number. The automatic ‘bot’ didn’t recognise anything I was saying and I got put through to a foreign call centre. I explained my predicament several times and asked that the delivery be reattempted today, repeatedly told not possible. Offered alternative dates (they don’t do bank holiday or Sunday) but I couldn’t guarantee I would be available for the entirety of the 4-hour slot. I finally agreed they could re-try in a whole week’s time but I still couldn’t guarantee I would be available for the whole of the 10-2 slot. I asked if I could be placed first delivery on other days when I could be in, or last delivery today. Repeatedly told not possible for them to re-deliver within 24 hours (despite it being in the area and on the van!!) I ring the sender to request refund of named-day delivery payment and explained the issue. They checked and confirmed that the driver was nowhere near my property when he advised me could not find it - disgraceful. I have been provided a small voucher from the sender for future use, but if they continue to use Yodel I will not use them again. Sorry sender, but every other delivery company finds us perfectly well.”

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Posted 3 days ago

“Our neighbours literally saw the delivery guy take our item out of the box and leave the empty box, running off with the blind. He was gone in a flash. Luckily we caught him on CCTV. PayPal refunded immediately in full. Can’t believe these thieves exist.”

Helpful Report

Posted 3 days ago

“Yodel are unbelievably poor,automated messages with no intention of helping,i will be checking in the future when ordering goods if they use yodel i will not purchase from them,if i could have given zero stars i would, don't use this incompetent company.i can't take a photo of my goods as i sill still haven't received them,after over 14 days.”

Helpful Report

Posted 3 days ago

“Marked as Delivered but Never Received – Unacceptable Service I ordered a pair of shoes from Bands of the Walls, and Yodel was responsible for the delivery. The tracking information stated that the package was delivered, but I never received it. I was home all day, and no one rang the doorbell or attempted to contact me. There was no delivery attempt, no notification, nothing. This is not just poor service; it’s completely unacceptable. I had to reach out to the retailer to report the missing package, which is an inconvenience that could have been avoided with proper delivery practices. Based on this experience, I will avoid any retailers that use Yodel for deliveries. I urge others to do the same until Yodel can provide reliable and honest service. ”

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Posted 4 days ago

“Worst company ever plz do not use 😡”

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Posted 4 days ago

“Shocking service. The courier does not collect parcels from the collection point for many days, and even when they come, they only take part. For this reason, one of my parcels is on its way after 3 days of waiting for the courier and another is still waiting and it is not known when it will be collected because even after contacting Yodel on the chat they are not able to give me information. It is a miracle that this company still exists. An absolute disaster.”

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Posted 4 days ago

“Worst delivery company I've ever delt with. Failed to deliver my parcel because apparently they couldn't find my address which is funny because every other delivery firm finds it. They then ask me to choose somewhere else for my parcel to go so I choose the local shop and they also failed to deliver it there and sent it back to the sender I disputed it with the customer service team who are absolutely shocking a child could do a better job then them. Worst courier service around!”

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Posted 5 days ago

“Terrible service”

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Posted 6 days ago

“Didn’t deliver day it said it was”

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Posted 6 days ago

“Do not use Yodel. Zero customer service.”

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Posted 6 days ago

“Each time Yodel are the courier they fail to deliver on time and customer service in non-existent!”

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Posted 6 days ago

“If I knew the seller was using Yodel I would not have placed the order. I waited in as the parcel was shown out for delivery in a 2 hour window. That time came and went and tracking showed the driver 3 stops away. Nothing arrived and this same situation has happened before but only with Yodel”

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Posted 6 days ago

Yodel is rated 1.1 based on 6,259 reviews