“the price was close to last years instead of the inflated quote we got from the last insurer, only 4 stars as it says you can turn off the auto renew on their website but I couldn't see how”
“I purchased insurance last year and it was very easy. You can do everything on there app which is really good. My renewal came up and I shopped around but found Yoga to still be the cheapest. It was hassle free and have had great customer service.”
“I was unable to turn off auto renew on my account and live chat was not working. I cancelled my direct debit and used the send a message option asking for auto renew to be turned off and it has still auto renewed. Exceptionally bad service, I won't be recommending or using again.I will shortly be submitting a complaint.”
“Clear and transparent pricing and terms & conditions. Although freebie benefits are basic, so need to upgrade or purchase stand alone policies...e.g. breakdown cover. But this looks to be standard practice across other providers.
All online. So chatbot or an agent if needed.
Only reason to mark down to 4 star is it said you can opt out of auto renewal at the end of the term, which I i then found impossible to locate on the portal. An online chat with an agent sorted this...
However actual scoring for me is only relevant if and when a claim is made...which hopefully won't happen.”
“I do not like auto renewals, but Yoga offered me a great deal, I made enquires through Direct Line and Confused.com, neither came close to Yoga. Thank you.”
“Yoga gave a very competitive car insurance quote even when I added some additional cover
Doing it online was quick and easy
As a bonus they saved me money for my renewal
Hopefully I will remain a long term customer”
“Sent a email requesting you to contact me to discuss changes to my insurance policy. It is now 24 hours and no one has responded to my email.very disappointing service.”
