“The reason for the poor feedback is the way the website is set up. It'd bad enough you can't speak to a human anymore but just a simple task of changing bank details turned out to be a bigger deal than it should have been. I had to pay the renewal earlier than expected as it wasn't clear enough to just change bank details. Not a very user friendly site. Happy with the quotes though.”
“You wouldn’t let me stop the auto renewal and only when the new policy started was I able to cancel it on the day it started but you charged me £70. That’s a disgrace”
“I cannot get my documents as it does not recognise my email or password I am very annoyed please rectify this asap I have followed all the correct instructions but it is not working and since you emailed me to thank me for renewing my insurance how can you not recognise me? There is no telephone number to call you”
“Yoga renewed my policy and took a years payment despite my having a monthly Direct Debit set up. Cannot contact anyone as all there is to use is a chat bot that does not address this issue”
“I don't want to leave any stars for Yoga!
My wife had been with Yoga two years and her insurance was due for renewal on 1st July 2024 but as we'd found car insurance £100 cheaper elsewhere she wanted to cancel the auto renewal with Yoga but we couldn't access her online account no matter what we tried, as there isn't an email address or phone number to contact Yoga she sent a letter via Royal Mail Special Delivery saying that she did not want to renew - we've received an email today saying Yoga has renewed her insurance.
There doesn't seem to be any provision to contact Yoga if you cannot access your account online. I do not know how we can resolve this mess.”
“When trying to contact Yoga to cancel my policy, this has become very difficult. Automated process kept on crashing and when trying to live chat with an agent, I kept on being kicked out, thus having to start the process over and over again without success. I am still trying to cancel my policy at the moment”
“Changed the way online accounts are registered / created and even though I had one, it’s now gone. Tried creating another and it won’t work, I am not receiving the email to register (tried 3 email addresses, non worked). No one to contact for help, hopeless.”
