“it is virtually impossible to contact them in customer service , ai bot is a waste of time then the agent 9am to 12 they are part of one call ,agears and other insurance groups who dont have a customer service you can speak to i will look elsewhere for insurance next time”
“YOGA offered the same package with a couple of extras for half the price I am currently paying with my present company.Very happy!!!
Very easy to set up and received all the relevant paperwork immediatley.”
“I managed to get the same level of cover I had with a major insurance retailer for £100 a year less. Completing the online form was straightforward and you get access to the portal with all your document straight away. Great service.”
“Very easy to take out the insurance. Good reviews which attracted me to the product. One important problem. There is no way to turn auto renewal off in the period between taking out the insurance, and the start date. This is a major failing. I have had to make a diary entry to turn off auto renewal once the insurance period begins. If I find turning auto renewal off to be difficult or counter-intuitive, I will reflect my thoughts in a future feedback comment.”
“Charlie d was fantastic on my live chat and sorted my problem straight away
the only problem I had was I was going to leave feedback and before I could the page went off and I couldn't get back on.
top marks to Charlie d”
“Well, let’s say I got there in the end. The page kept disappearing & I had to start all over again. Probably my age doesn’t help, but it was a relief to have got there in the end & was happy with price paid.”
“My policy hasn't even started yet, but I'm already regret buying it through this company.
There is a distinct difference between a company displaying options for each area of the insurance, and Yoga who force you through numerous 'added-extras' that you have to decline just to confirm what you actually want.
Then when I wanted to cancel the auto-renewal, which annoyingly is NOT given as an option at the time of booking, I couldn't find a number to contact the company.
As usual you are forced to chat to a bot, that is less than useless.
Finally, I got to speak to an agent who cancelled the auto-renewal, but then proceeded to try and up-sell me again and suggested my choices might be inadequate for my needs.
Poor tactics from an Insurance company”
“I made an error in the start date of this policy but the only way it seems I could amend this was to cancel the policy and start again,you can't make this change through the online portal. However, this incurred fees of about £50 although my policy hadn't even started.
As an online service there's no-one to talk to that can help out. This kind of service doesn't give me confidence to start another policy in case I might need help in the future,I'll be looking elsewhere. I don't recommend Yoga.”
