“I need to contact someone regarding the NCD on the van insurance I have just purchased. I have tried the Live Chat many, many times but have failed to reach an agent. I read the reviews before I took out the policy and they said it was easy to contact someone, this is not at all correct. If I cancel the policy I will be charged for the cancellation. I am very dissatisfied with your service. How can I contact someone????”
“Cannot access the policies. The portal on the app doesn't work properly. I needed to cancel a policy but can't find it anywhere so cancelled the dd. Tried to get help but it's a robot that goes round in circles. Can't speak to anyone. Concerns me if I had to claim there is no communication. You get no reply emails...they just don't want contact. I insure more than one car and wanted to put them together. Looked at the YouTube video for instructions but the pages never come up on the screen as shown on the video. Its pants and frustrating”
“I'm 78 years of age and I find doing business on line to be difficult. But in Yogas case I found it easy to reinsure my hose contents/ bricks and mortar .Also a much better deal for the money than competitors. Please keep working on making it easy we aren't all whiz kids.”
“Most affordable policy I could find, was delighted to get exactly the same policy plus breakdown cover for £180 less than what my current provider wanted”
“Very competitive pricing compared to other sites came up as cheapest and suited my requirements precisely. I am awaiting hard copy of my insurance details as I always like to have that to hand.Hopefully I will receive one as I requested.”
