“When on Live chat advised additional premium was £3.50 . Then when processed actual change you applied an additional £20 fee ! Whilst expected an additional premium this was not made clear by the handler . This is poor communication. The policy is shortly due for renewal so may consider lapsing.”
“Lowest quote on the comparison site with many included extra options that other quotes added at cost. Also, once redirected to insurers portal to finalise, I was also offered mobile phone insurance (both faults and loss/theft) as an add-on, at a lower cost than my current standalone policy. Process very swift and the documentation sent through immediately after making the payment. Very smooth process. Thank you!”
“Easy to navigate through the quotation.
There was no option to increase insurance level for personal injury cover to a higher level online,but stated it could be if I phoned.
Other companies allow up to £500,000 in their quotes.”
