“Unable to log into portal. Could not cancel renewal. Don’t know how much I’m being charged until it leaves my account. Unable to speak to anyone. Will have to cancel my DD to cancel this insurance. Avoid”
“I was told that my car was a complete write off and a total loss. My car was repaired and put back on the road. If a car is a total write off surely it's not to be put back on the road. I think I have been ripped off.”
“Price was very good value for money and I was surprised at the number of benefits including as standard in the policy.
Concerns? The lack of a phone line for contact issues and will they be as good if something goes wrong? I wanted to ask a question about the cover and I’m still struggling to find the answer, days later.”
“We are trying to contact you to change the start date for our insurance policy.
Unfortunately you do not have a contact phone number. We have logged onto our account and unable to change the start date.
We have put a message in chat to no avail.
Very disappointed.”
“I have tried to cancel policy online with no success as website won't accept. No telephone no to resolve issue and then new policy commenced without permission and not signed a new direct debit. Absolute shambles.”
