“I called breakdown recovery last night, Customer advisor was unable to follow my breakdown cover guidance to advise me with my incident. My car should have been recovered to my home address.
I was asked to log my incident on portal which wasn’t working error on the cloudflare section.
Disappointed with service. Will not be renewing my policy with this company,”
“Very poor service, impossible to contact and website continually asks customers to re-register to access documentation.
Despite telling them not to auto renew my insurance they did so.
Time to involve the FCA and OFT I believe”
“Just renewed another year, after looking for other quotes, yoga was still cheapest and a lot of ‘extras’ in my policy, happy enough to do another year! 🙂”
“We had, and are still having, very little support when we have made a claim - probably only the second major claim in 30 years we have been driving. It is exceedingly impossible to speak to a human, and so therefore get a common sense approach. Yoga as broker passed us on to a claims management company, who appeared to ask all the relevant details we would have expected them to.
But then they forwarded me to my insurers, and I was left in their hands - that was not appropriate.! I had to repeat the whole information about the accident again. Yoga-Insure failed in their duty. We now have no courtesy car since Friday 15:00 approx. THIS IS NOT APPROPRIATE AND CERTAINLY INCONVENIENT.
End AFH”
“I totally agree with other comments about Yoga NOT having a telephone line to discuss their insurance. It's absolutely ridiculous to pay employees to type messages back & forth on live chat for an hour, when a conversation could take 6 mins - 10 mins. The texting is long and drawn out process & is only available between 9am to 2pm when most people are at work & can't communicate with the business. Don't bother looking for a telephone number as there isn't one. I still don't know who or how to contact the breakdown service I opted to pay for.
Then there is the confirmation email which is full of grammar errors like you would expect in a scam emails.
I personally was on my phone to one employee for in excess of an hour texting on their live chat, asking normal questions about a policy they had & by the end even I had had enough, going back and forth with texts as the business categorically will not speak to you if you give them your contact number.
I have yet to see how they perform as a broker and the insurance company or underwriter in the event that I have to use them. I should have done my own due diligence reading other people's experiences when they required or needed to make a claim, as it does not read well.
If you're reading this, it's buyer beware, do your research & think to yourself 'this may be the cheapest quote, but if I happen to need to make a claim and the stress of an accident or breakdown, am I going to be faced with more stress, & was saving a few £pounds now worth it compared to other more reputable businesses who have a wealth of great reviews in time of need'?
Hopefully I won't need to claim but if I do, be sure I'll write a factual account of how professional the claim or breakdown was handled. This will provide future buyers of Yoga's handling of real life scenarios.
Mr M C”
“After having difficulty logging in to the portal, most of the portal worked fine apart from occasional jumping out of a page whilst trying to update information. I think everything updated ok eventually.”
“Super insurance company that actually values your business! It’s a refreshing change to receive a renewal notice ..offering a great price with added services! Bravo yoga!”
“Rubbish company. Automatically rolled me onto a monthly insurance despite me selecting the no automatic renewal option. Couldn’t get hold of anyone to rectify this. Had to cancel my policy due to an automatic renewal after finding insurance elsewhere and paid £80 to cancel it. Avoid this company.”
