“You've taken the money to change registration of my car but the portal says my car doesn't exist, of course there is no way of contacting you except for that stupid Yogi”
“I was going to leave a better review but having spent 10 minutes trying to leave it in getting less pleased by the minute. I found it impossible to pay for my new policy on go compare and had to get it through compare the market but it was £10 more expensive.”
“Firstly the price was great so thats why I insured. But you make it so difficult when we go to your site and purchase. You have all these windows saying your insured for this and insured for that and not insured for this. It was so confusing. I am not sure what I am insured for but in the email it says I am insured for accidents but in the windows that opened it said I need to pay for this and that extra. So in the end I really do not know what I am insured for.”
“For some reason only YOGA got 7 of the eight digits for my bank account. Instead of just asking I got a rather threatening email saying my policy was being cancelled, even though mt deposit had gone through ok. No simple request to check my details by either text, email or phone just the threat to cancel. Made to feel like I was deliberately avoiding payment without given chance to rectify. Feel badly judged and not happy as I am a new customer to YOGA and suddenly wondering if my business should have gone elsewhere.”
“When paying watch out for an error message telling you to try again later they may have already taken your money. It's a bit of a con to make your double pay and it will cost you to get your money back. And no way to talk to anyone. This is a one year deal never trust them again.
Phil”
“Was unable to add my second car
Despite changing to my address 3 times when finished it reverted to my old one
When I got fed up and cancelled they want to charge me nearly £50”
“The web page is ridiculously confusing. I selected what I wanted and in the last stages of the process, I'm confronted with more pages of options that I've already made my choices on. As always, they push for more money from you even though you've already chosen what you want. It's like they want to catch you out and in the confusion, you spend more money. I'm sick of being bamboozled. Just let me select my choices and complete my purchase without making me revisit what I've already told you I want.”
“Hi Iv change my car and was trying to change the reg on my policy with you. I followed info from live chat and it looks like iv set up a new policy all I was trying to do was change my car on my excising policy . I tried to cancel my old policy but it’s over £100”
“Get really happy with the insurance, but it was So difficult to contact someone to discuss my renewal fee which I wanted to discuss prior to renewal / no email contact options
So this was not possible”
“Still too early to say if service is any good as I have not as yet received my paperwork in the post as requested. The price seems competitive though and fully inclusive with legal protection and a courtesy car.”
“Difficult to access. Didn't receive renewal notice. I eventually managed to login to cancel my forthcoming renewal but it seems that this has not been actioned as I have received a thank you email today for renewing.
I'm now going to have to contact my bank to cancel my direct debit.
It's impossible to speak with anyone and as I only have my phone to contact with I find it difficult to communicate by text.
I have gone to a company that has humans at the end of the phone to speak with.”
“After initial euphoria at bagging such a great deal. Massively frustrated at inability to be able to speak to somebody/ anybody to resolve what should have been easy - a minor error on their part. Round and round the app, FAQs, web chat. Eventually got through to someone and resolved straight away. But has left a sour taste and given comments of others, thinking I might have been better cancelling and walking away. The Jury is out.”
“Was directed from comparison site (in which the cover I needed was specified correctly) and purchased cover that I then discovered didn’t cover travel to the office so then had to add this on. Still relatively good value but haven’t claimed yet so can’t really say yet.”
