“Still too early to say if service is any good as I have not as yet received my paperwork in the post as requested. The price seems competitive though and fully inclusive with legal protection and a courtesy car.”
“Difficult to access. Didn't receive renewal notice. I eventually managed to login to cancel my forthcoming renewal but it seems that this has not been actioned as I have received a thank you email today for renewing.
I'm now going to have to contact my bank to cancel my direct debit.
It's impossible to speak with anyone and as I only have my phone to contact with I find it difficult to communicate by text.
I have gone to a company that has humans at the end of the phone to speak with.”
“After initial euphoria at bagging such a great deal. Massively frustrated at inability to be able to speak to somebody/ anybody to resolve what should have been easy - a minor error on their part. Round and round the app, FAQs, web chat. Eventually got through to someone and resolved straight away. But has left a sour taste and given comments of others, thinking I might have been better cancelling and walking away. The Jury is out.”
“Was directed from comparison site (in which the cover I needed was specified correctly) and purchased cover that I then discovered didn’t cover travel to the office so then had to add this on. Still relatively good value but haven’t claimed yet so can’t really say yet.”
“Was transferred to their website from a price comparison site that has on file my NCB as 17 years. The Yoga site incorrectly advised I had 9 years NCB. I was frustrated there was no edit option to correct this plus no email details to bring to their attention & correct. (On a weekend anyway) now have the hassle of trying to correct with them.”
“Had a recent bump which the 3rd party admitted liability to. I pay a protected NCD premium. Why am I being punished with a premium loading at renewal?”
“My new car was supposed to be ready for me on Friday 28th and I would then have activated the insurance quote as soon as it arrived. However, at about 6pm the dealership finally advised that it wouldn’t be possible to deliver the car until the next day. When I then tried to do the insurance yesterday it stated that my quote had ‘expired’ and that overnight the insurance had increased a fair amount. Considering I was unable to speak to anyone, (not even on live chat), I had to take the insurance out at the increased price. I think this is grossly unfair - what can really have changed overnight to make the insurance more expensive? Whilst your ‘new’ price was still fairly competitive, it leaves a bad taste that there was not even anyone to ask why this was - I needed to sort out insurance though and went ahead with you, but probably won’t next year.”
“The Money Supermarket information does not transfer correctly to yoga. If you have another car in the household they automatically take the No Claims Discount from this information held elsewhere online not what is input. I could not find anywhere to remove the NCD, as I was keeping the other car and therefore not transferable. You do not know this has been done until you have paid for the policy and received the documentation. Unfortunately had to cancel the policy costing me £49.99.”
“Couldn't contact you , needed to speak to a person . I'm not computer literate and needed to amend my policy but it took it and couldn't alter it . Then only thing I could do was cancel and try enter again and was charged for doing it within minutes of realizing.”
“There is no easy way yo change my insurance from business to private. also i am due to move on 28th jan and my insurance is due on 31st. So sadly i will not be able to renew as I can’t change anything”
“Web site asked for password but as new user I need to first set this up, yet doesn't offer this ??? Even forgot password does NOT generate an email offering a way to reset ????”
“Care ! Read Legal cover before buying, it is only assistance not legal expenses as provided by other companies.
You can cancel within 14 days cooling off period - BUT at cost £49.99”
“the quote given on Go Compare was not the cost of the policy . changes were made to the excess amount and could not be changed when discovered on the email policy without incurring a cost.i would of cancelled but would incur a cost of £49 even thought the policy was 20 minutes old and am unable to lose that amount . And unable to speak to anyone in reference to the matter. Live chat is a joke. Will try head office but dont hold out any hope
Very shady and underhand.be careful before you hit BUY”
“Seemed like this company was too good to be true which I found out was the case as I discovered when I forgot to add business insurance. I had to cancel and was hit with a cancellation fee.”
“Annoyed - haven’t even got through to the payment part and Yoga insurance just took the payment without my gong through to the end
I haven’t even set up and username or password so I can’t even login to the portal
Everyone I try to speak to an online live chat assistant it tells me that there are no assistants available possibly because it’s out of office hours - even though it’s 11.48am
I’ve no idea how much has been taken from my account because I didn’t get a chance to go through to the end of the process”
“There is no customer service , no one to help amend insurance , been trying to add my husband for 2 days now and it’s not working , no live person to talk to , I’m at a loss what to do now , tried to cancel it and then maybe start again but they wanted to charge me £50 just half hour after I took it out ! I just don’t get why they don’t have a customer service to help amend policies !”
