“Avoid this Insurance Company! The price looked good when purchased via Quidco. I even took the upgraded Breakdown cover, which also seemed reasonable when added to their included basic cover, until I had paid and had the documents emailed to me and discovered that their breakdown service will not attend if you have pets in the car! We always have our dog with us so their breakdown is not of any use to us, or many others I would guess. I eventually managed to get into my Yoga account, which took nearly a week to find a way to contact them since they have no phone number and the online system didn't recognise my details! Then managed to cancel the Breakdown via an online chat and was assured that since the policy had not started that I would not have to pay a cancellation fee. (I did get the refund, but it took at least a week to arrive). Then I realised that the actual Insurance itself, was not as cheap as others available when you disregarded the useless included Basic Breakdown, so tried to cancel the insurance, (it had not started at this point) but was told I would be charged £49! which obviously negated any saving with another company. I pointed out that there was a financial services cooling off period but was told I would still have to pay to cover their set up fee! A total scam since I was not aware of what Yoga's charges were until I received the documents via email AFTER I had taken out the Policy & paid, 2 weeks before the Policy was due to start. Avoid this Company at all costs, I am stuck with them for the first 12 months now, but I will not be renewing even if they charged me £1 for insurance. Their whole attitude is unacceptable and the inability to actually speak to someone makes communication long winded and dissatisfactory. I like to manage matters on line, but sometimes you need to speak to an agent, especially when their online access doesn't work in the first place! I was made to feel an idiot for not knowing all the details of their company & charges, but there really didn't seem a way of seeing any of that information until I received their ''welcome'' email and 13 attachments! Stupidly I assumed that a cooling off period meant that you wouldn't be charged if you changed your mind or circumstances altered. This has never happened to me in the past, a total scam I think,”
“I need to amend some details? My wife has to go on the policy as a named driver but can’t get back in to do that as it doesn’t recognise the password I created. It says it will send a text for me to be able to do this but doesn’t!!!😡”
“Happy with everything apart from the ability to download and print my payments etc. I just hope this is not a case of “he’s on the hook - we don’t need to help him now”. I have 14 days to withdraw, and am seriously considering doing so”
“Rang up hoping for reassurance as , being a woman on her own I'd broken down , but the chap on the other end wasn't very helpful & didn't reinsure me, gave up & sorted problem out myself.”
“When I went to pay the website come up with a error
Tried again an hour later and everything went through fine
Checked my bank account this morning to find that two payments had been taken
When I checked all the documents I noticed that my address was wrong even though the post code was correct
I tried to amend the address but was going to be charged 15 pounds for doing this even though my insurance doesn't start untill 20 Jan 2029
I can't also find in the documents on what day my direct debits would be going out and could find no way of changing the date as I would like my direct debit to be taken on the 27 of each month
Could somebody please ring me on 10453 455554 to discus these problems
I tried to use that internet live chat but that's only available Monday to friday”
