“Not a bad experience setting up the policy, that was easy enough..but as the policy hasn’t yet started I cannot comment on the service I shall be provided with and looking at some of the 1* reviews I’m not overly optimistic, though time will tell. At least we have the option of giving any complaints should they arise to The Financial Conduct Authority. Ref: ....I shall review again, hopefully positively.”
“After I had paid for my car insurance which was a month in advance, I had to make amendments for which I was charged £20. I really resent having to pay this so called "mid term" admin fee even before the insurance has begun! I tried to discuss this with the "chat bot" but as usual, I got no where. I really wish I had chosen a company that I could speak to a customer agent.”
“Trying to get to the end of offer was very difficult. Nearly gave up and went elsewhere. Live chat also not working at the time. Website needs updated. Apart from that the quote was both reasonable and lots of extras.”
“Need to cancel my insurance but cannot do it online . The phone numbers are not helpful. The site chat cannot help either.
The package of insurance is very good but contact is non existent. I am selling my car and cannot cancel my insurance, so frustrating”
“Signed up with yoga for car insurance . Will not be renewing!!! You welcomed me to yoga family by email stating I would receive docs in a second email. I did not! I tried to login to get my policy number couldn’t recall my login details. I didn’t receive assistance. Your BOT is inadequate. I tried to call but you only provide a claims tel number stAting any other query will not gain assistance. . I’m seriously disappointed and quite concerned. Before retiring I was a customer service manager with an online insurer who DID provide a full telephone service in any event . This is a very poor service. I am a new customer who will not be renewing.”
“Good Price, but the fact that you dont have who to talk and is only an "online" service is a disadvantage. Your tool has a big error and ask you to "confirm" that you were born in the UK mandatory with no way to modify this, neither any help around in the evening. The following day all you have is a chat, that can do very little to help, and after a very long time of insisting that someone looks properly at the error, then finally you have some help. too much effort via chat, takes too long for something really simple. first time with Yoga, lets hope the end service is not as bad as the start.
I am rating it 2, cos the effort that requires dealing with something this simple and your tools don't serve for purpose, unless this is designed this way for people to make the mistake, then you can claim the insurance is void as the information is not correct.”
“‘Caveat emptor’ springs to mind. Like many reviewers I was directed to Yoga-Insure by several different comparison websites. But the old adage ‘you get what you pay for’ is just as true in this case too. Yes, the price was competitive (£11.60 cheaper than my renewal price quoted by my current insurer) but the cover provided, which I only discovered after I had been sent all the policy documents to view, is not as comprehensive. Although Yoga-Insure do include free add-ons like breakdown cover, only ‘basic’ cover is provided which means you are limited to a maximum of 2 call-out per year and you have to pay a £20 excess for each call-out! Whilst I appreciate many customers neither have the time or inclination to read all the small print, Yoga-Insure issue so many different documents that you don’t really know what cover you have purchased until you read through them all very carefully. I considered cancelling my policy immediately after purchasing it but Yoga-Insure is a self-service online based portal and you cannot ring customer services direct. Instead, you have to go through one of those dreadful chat bots which, as usual, was hopeless. Eventually I did manage to communicate with a person (Abbie) who advised me that even though my policy did not start until 1 Mar 23 if I wished to cancel, I would have to pay a £49.99 cancellation fee. To be fair she did explain that Yoga-Insure incur costs just for setting up a policy i.e. comparison site fees and DVLA subscription charges which she stated were not refunded if a customer decided to cancel their policy. As she did not confirm how much these individual charges were, I can only question how other insurance companies allow customers to cancel within the normal 14-day cooling-off period especially in cases, like mine, where the insurance was purchased weeks in advance of the required date. I did however manage to cancel the automatic renewal so next year I will avoid Yoga-Insure.”
“I started in the supermarket putting all details in
Marked which ADD on's I wanted
Then when it came up as a Good price thinking yeah that's for Me
Tuck Me to your site checked details then wanted Me to ADD all ADD on's again, like Lagal insurance, window screen, Break down ect again then price went up again from the £294 to £364
What's that all about ??????”
“Great web site, unfortunately I made a mistake with my address and they charge you £25 even though I realised immediately that I had input the wrong details. No way to change???”
“I think your price for insurance was fair but I think charging £15 administration fee to renew policy wasn’t necessary I’ve never had that before but it’s done now☹️”
“So, you can't contact them!!! I cannot remember my password, pressed 'forgot my password', no email comes through, even though the reminder for my username is confirmed by email - how on earth do I change anything on my policy if I can't log in to my portal!!!”
“was okay until renewal i did not get any reminders just an e mail to say the money was not vailable on my card . i had no price to renew until less than a week away. they did t take the money on my renewal day yesterday and i still dont know if i have re newed , really annoying there is no phone number to talk to someone , the onlune stuff is rubbish”
“i have been trying to download your app for about 3 months. it’s not been working since then. apparently your IT team have been working on it since then.
Very worrying as it’s an online service. that it’s not up and running after this time”
“I have tried to sign into my account with the password I always use and also requested password to be sent which was 3 times and I still can’t log on. Not happy that I can’t speak to anyone as Yogi isn’t any help.”
“I have entered my email address to retrieve my password and although you have sent me emails to the address, I have not yet received the email as requested, through the portal. My insurance was on autorenewal but card expired, so now I have to search for another quote and take my business elsewhere as I cannot update my card details.”
“Loved the product and the benefits but when I paid it said there was an issue tried to pay again and would go through so tried to sign up with a different insurer. I then checked email to find you had taken oayment and sent me a policy doc. Funds taken from my bank too”
