“Great web site, unfortunately I made a mistake with my address and they charge you £25 even though I realised immediately that I had input the wrong details. No way to change???”
“I think your price for insurance was fair but I think charging £15 administration fee to renew policy wasn’t necessary I’ve never had that before but it’s done now☹️”
“So, you can't contact them!!! I cannot remember my password, pressed 'forgot my password', no email comes through, even though the reminder for my username is confirmed by email - how on earth do I change anything on my policy if I can't log in to my portal!!!”
“was okay until renewal i did not get any reminders just an e mail to say the money was not vailable on my card . i had no price to renew until less than a week away. they did t take the money on my renewal day yesterday and i still dont know if i have re newed , really annoying there is no phone number to talk to someone , the onlune stuff is rubbish”
“i have been trying to download your app for about 3 months. it’s not been working since then. apparently your IT team have been working on it since then.
Very worrying as it’s an online service. that it’s not up and running after this time”
“I have tried to sign into my account with the password I always use and also requested password to be sent which was 3 times and I still can’t log on. Not happy that I can’t speak to anyone as Yogi isn’t any help.”
“I have entered my email address to retrieve my password and although you have sent me emails to the address, I have not yet received the email as requested, through the portal. My insurance was on autorenewal but card expired, so now I have to search for another quote and take my business elsewhere as I cannot update my card details.”
“Loved the product and the benefits but when I paid it said there was an issue tried to pay again and would go through so tried to sign up with a different insurer. I then checked email to find you had taken oayment and sent me a policy doc. Funds taken from my bank too”
“With it being online it can be confusing to do a vehicle change of cover , tried to do it online but it looks like I have been charged twice for policy amendments, 1 being just going the details of my original car …. And the Live chat is no use as there is no one to speak with …”
“recently tried to access my account but as I had forgotten my password I used your auto password 5 times it sent me a new password and each time did not accept it now account is locked and I can't drive car due to changes I need to make at this moment wish I had not taken policy with yourselves”
“You are not the cheapest car insurance company and you charge alot to cancel the car insurance with you. So when I got a different car I had to stay with you”
“Sadly after 9 years or more, my car was hit on a roundabout at speed. 4 daya after hours of calls waiting in queues and being passes from one person or dept to another I am still waiting 3 days later to learn when I will receive a hire car and learn when the repairer and who will accept the work.
One call told me I was to receive a like for like car to my bmw whoever now it transpires I will only be able.to receive a corsa ( when I finally do get a date) and the nearest repairer over 45mins drive away!!
I thought the insurance would do all the work....I've had no car for 4 days and have had to make untold calls and emails.
The people are nice and helpful but I can only assume unable.to manage this amount of business.
I wont be returning to yoga.”
“The original insurance was good cover and competitive and easy to set up. I did not like that you cant talk to anybody and that their "chat" is fully automated and does not let you have a discussion with an operator.
When we got our renewal I went into the portal and (I thought) I had cancelled it because we no longer own the car. I let it run for a few weeks so as not to incur an early settlement. Yoga have since renewed against my instructions and loaded every element that they offered onto the quote. I believe this is mall practise and by deliberately not giving you the option in the portal to be abele to decline the renewal goes against the financial services rules. If someone doesn't contact me it will be going to the FOS and Watchdog.”
“When I took out the policy I forgot to add on my son in law he has been on my policy for many years only 3 days later went to add him on and was told he didn’t fit the criteria he’s 35 no claim or accidents no points on his license and been driving for 17 years definitely won’t renew with you next year”
“I already have my car insurance with Yoga and I received an email from gocompare to say it was up for renewal I went ahead and renewed only to find my insurance does not run out until September. The next day I realised my mistake and cancelled it cost me nearly £50 even though the policy had not started and yoga should have seen the same car had 2 polices on it”
“Joined yoga on 26 May on 27 May I looked how to cancel and I was going to be charged £49.99. Now my Insurance doesn't commence until 24 June so I am well witin my 14 days. Not too happy with this I will have to see my contract out but you had better be good if I have to use you.”
“Easy to sign up but not easy to work out how to contact them. My user name doesn’t work and it isn’t sending me a reminder of what it is so I’m stuck”
