“My information was transferred from compare the market this included my address details, however after purchasing the policy I noticed that my address was not correct and I had to pay £20 as an amendment fee on top of the policy which I purchased. I feel very aggrieved that an error which was NOT my fault and which could have made my insurance void because of the address being incorrect resulted in me having to amend the policy and pay the £20 fee.”
“System failed after taking payment so didn’t know if I had a policy or not.
I’m now in but there is no app, and followed instructions but can’t add to Home Screen.
Poor when it’s a web based policy.
Lots of buffered and errors already.”
“I tried several times to contact Yoga(One Call Insurance) to ask about my renewal figure and each time told number is for claims only , no customer service facility?? IAs did not get renewal quote until 1 day after expiry I have gone with another provider and cancelled my direct debit with Yoga!”
“Got quoted £100+ on last years premium to renew. Looked on go compare and found the lowest quote was from yoga at less than last year. Went on yoga site and got a quote at less than last year. Went for it and it was accepted.
Conclusion- don't just accept the quote you are given. Ask for a new quote.
And you don't need to input all details again. Bargain!”
“I accessed your website via confused.com and attempted to find out more about the cover on offer but was unable to do so unless I accepted your quote. Ok I tried to accept the quote as per confused.co. but was asked to input my driving licence number before I could. When I input my number your quote changed to initially a higher figure, no idea why as I had previously given it and I have zero points and no issues so why the change. Ok change was not overly large so attempted to accept and move on for the details I wanted. I "clicked" on the necessary icon at the bottom of your page but was taken back to the top and asked to input my licence number again! This I did and this time the premium was recalculated at a lower level, in fact lower than the confused.com quote. Excellent I'll accept and move on. Unfortunately when clicking the icon to take me to the next stage it did the same thing again and took me back to the license input section, frustrating to say the least. At this stage I decided to use the Live Chat facility. When I eventually was put in contact with a real person I explained what was happening but they seemed unable to grasp it. After several attempts to sort it out, the agent advised that the highest quote was the only one on offer and she would send me an email with a link to accept it. I advised her that I wouldn't do that as I was in receipt of more competitive quotes anyway with different companies. She said ok but I'll send you the email anyway. She did twice!
I gave upon the live chat at this point as I was getting absolutely nowhere with the agent, she just didn't seem interested it actually sorting things out for me. I closed the live chat but thought before I leave the website I would try one more time to accept the quote onscreen which was the lower of the two. Surprise surprise this time it moved on but I was still unable to access the information I wanted. However, by this time I was so fed up with the whole thing I decided to accept and pay the premium. To a certain degree I regret that now as the level of breakdown cover included within the quote is far less that I wanted and would have purchased had I been able to! All in all not the best of experiences and I doubt that I would consider Yoga again in light of it.”
“Totally confusing web site. I ended up buying two policies and spent an age gettimg past the chatbot to a human being to get one of them cancelled at no cost. An hours worth of stress not to be wished on anyone.”
“I found it frustrating that I couldn't get an answer to a simple question using live chat. I requested a paper copy of my policy documents but did not get anywhere with this request.”
“You put a claim on my policy saying I had a accident, I have NOT had a accident, so why ha e you put this on, you should find out before putting this on”
“Dislike that the price increased upon progressing the quote even though no info changed. Website not that user friendly or clear. Only used due to last minute and some terms were better than others.”
“It's not that it's bad, it's just that there is so much to read and as I renewed I got an email saying my policy was canceled. Then I realised it was for my previous policy. It's a shame that Yoga is not integrated it seems to write to renewals with better wording. They also said they would be in contact a few days before the renewal date. That did not happen. Then I am also with their chosen insurer for my house insurance though they would not know. But if they had known, would I have got a discount? Maybe there was a way to speak to them but it wasn't obvious to me. Yoga remained the cheapest way to insure the car and I am happy with that. These issues are just niggles really but I wanted to point them out from my experience.”
“there’s a charge that was added an admin fee of £15 on the money supermarket app. if i knew this ahead of time i would never have picked insurance with you. very disappointed. almost disgusted”
“I had a return direct debit via the bank because yoga tried to take it out on a different day then they decided to give me a late payment charge which I'll refuse to pay”
“Oh yes they are cheap and I now know why! I had no idea that you can't actually speak to anyone via a phone! The live chat is AI and did not help at all. Could not type my issue (even though is said type here) had to select from a drop down menu! On top of that...if I ever breakdown or accident you are asked to go online and send them an email for help (AI response no doubt!) I'm not happy!. One other thing: you are forced to automatically renew each year but told you can change that later! The live chat reply kept sending me to the wrong area to change this! VERY FRUSTRATING!”
“I am not happy at all you have raised my insurance premium. But went on compare the market and your quote was cheaper have tried to speak on live chat will try again today”
