“Totally confusing web site. I ended up buying two policies and spent an age gettimg past the chatbot to a human being to get one of them cancelled at no cost. An hours worth of stress not to be wished on anyone.”
“I found it frustrating that I couldn't get an answer to a simple question using live chat. I requested a paper copy of my policy documents but did not get anywhere with this request.”
“You put a claim on my policy saying I had a accident, I have NOT had a accident, so why ha e you put this on, you should find out before putting this on”
“Dislike that the price increased upon progressing the quote even though no info changed. Website not that user friendly or clear. Only used due to last minute and some terms were better than others.”
“It's not that it's bad, it's just that there is so much to read and as I renewed I got an email saying my policy was canceled. Then I realised it was for my previous policy. It's a shame that Yoga is not integrated it seems to write to renewals with better wording. They also said they would be in contact a few days before the renewal date. That did not happen. Then I am also with their chosen insurer for my house insurance though they would not know. But if they had known, would I have got a discount? Maybe there was a way to speak to them but it wasn't obvious to me. Yoga remained the cheapest way to insure the car and I am happy with that. These issues are just niggles really but I wanted to point them out from my experience.”
“there’s a charge that was added an admin fee of £15 on the money supermarket app. if i knew this ahead of time i would never have picked insurance with you. very disappointed. almost disgusted”
“I had a return direct debit via the bank because yoga tried to take it out on a different day then they decided to give me a late payment charge which I'll refuse to pay”
“Oh yes they are cheap and I now know why! I had no idea that you can't actually speak to anyone via a phone! The live chat is AI and did not help at all. Could not type my issue (even though is said type here) had to select from a drop down menu! On top of that...if I ever breakdown or accident you are asked to go online and send them an email for help (AI response no doubt!) I'm not happy!. One other thing: you are forced to automatically renew each year but told you can change that later! The live chat reply kept sending me to the wrong area to change this! VERY FRUSTRATING!”
“I am not happy at all you have raised my insurance premium. But went on compare the market and your quote was cheaper have tried to speak on live chat will try again today”
“False quote for comprehensive insurance at the start. Had to pay additional £100 to get the correct insurance cover. It is obvious that you would need cover if in an accident with an uninsured vehicle. And if your car was written off you would need cover.”
“Good price but not easy to set up as website kept failing particularly at the point of payment which was rather unsettling and inconvenient. Process took far too long almost gave up.”
“when I took the policy out I hadn't realised my previous insurer had automatically renewed my policy and had charged me, plus it was cheaper. On seeing this i had no option but to cancel with Yoga but was charged a large cancellation/admin fee. This, considering it was all done online, seems extortionate. There was less than 24 hours between taking out and subsequent cancellation. What happened to cooling off period? I will certainly not consider or recommend Yoga to anyone I know”
