“I am rather disappointed because a month ago, when I enquired, the price of my car insurance was only £375. Now, just 20 days before the start of the insurance, it has gone up to £406. Why?”
“Yoga have taken an unscheduled payment of a different amount than usual the chat function cannot answer query no other way to contact, also cannot change direct debit date rubbish customer service”
“I was disappointed that it appears that I have been given a new insurance policy and not have added second vehicle to my existing policy and therefore not been given any discount.
It may be a misunderstanding on my side but the cost was no different than what my renewal price that was offered”
“I declined my renewal having logged into my account Yoga have not cancelled the direct debit and have renewed the policy against my explicit instructions and there is no one available for me to speak to. I will be raising a dispute with my bank against Yoga.”
“I tried to query my deposit payment on your chat and didn’t get anywhere, kept going round in circles. I don’t like the fact that I agreed to a policy without realising I couldn’t speak to a person of I had an issue. Still not resolved so I’m wondering whether to cancel the policy and go elsewhere.”
“I accidentally paid twice on-line for insurance for the same car.
There was no one to talk to other than “yogi” and although I “cancelled” the second insurance the same day, I was charged £50 for that.
I am considering contacting Ofcom about this.”
“Usual insurance scenario - renewal quote came through jacking the premium up by 45%. So much for building customer loyalty, eh? So, you go to the three main aggregators and confused.com not only reduced the premium to the same as last year's, but gave me a £20 Halfords Voucher as well. I was really pleased with Yoga, but this lack of recognition of customer loyalty really hacks me off.”
“I have been trying to get through to someone or even get on portal but nothing works!???
I want to add onto my insurance. Please send me a contact number asap.
I need urgent cover!”
“Was cheapest quote for seemingly all the perks. However I needed copy of paper documents, but unable to request as no email address, phone number or address. Online chat bot is just a robot no people, so does not answer questions. May have to cancel...”
“I didn’t get a summary of all the options I’d put into money supermarket so things like my marital status are wrong. I tried to change them about 30 mins later and you wanted to charge me £20 for doing so! Didn’t bother and might even just cancel the policy.”
“I would like a hard copy of my policy document please. This is specified as available in the information supplied before buying, but after buying is impossible to find. Also, I have also been unable to find on my portal the opt out of automatic renewal part.”
“I just renewed again couple of months ago. Shocked to find they are taking 3 different direct debit payments out, for different amounts with different reference numbers. Trying to get hold of someone to speak to is proving difficult. Live chat help is not fit for purpose. It also looks like my active policy DD is way more than I had signed up for. Very disappointed. Cost of living is high enough without companies helping themselves to numerous unauthorised payments.
Hope they will sort this all out soon and refund me”
“Have taken out car insurance but would have liked to actually speak to someone about my payments. The chat line just has standard questions and replies. All I wanted was to confirm the amount of my monthly payments but was unable to do that.”
“I’ve been with yoga for a few years now and been very happy but because of Ulez I’ve needed to get another car and my old one will have to be replaced so I was trying to move my NCB over but couldn’t do it on line couldn’t talk to anybody so I had to cancel my current insurance pay a fee to you then reinstate my insurance with you again taking off my NCB pay another deposit… it’s been a total nightmare. Cars have to remain insured to get the scrapage scheme. I’ve also now had to get another insurance for my new vehicle. If you offered a full change facility on line or we could just phone for advice it would have been easier”
