“Unable to be given a password, tried several times after putting in I have forgotten password but no reply after weeks of trying, also no phone number given to talk to YOGA directly, very dissatisfied”
“I cannot understand why my premium has virtually doubled and yet I have not had any insurance claims and I cannot recall agreeing to renew at such an increase in premium charges”
“There is nobody to speak to directly about my issue and the quotation ended up more than I wanted to pay and also if I want to cancel my application it is hard to do so
Message from Janette Butler”
“I needed to contact you to clarify my new car insurance policy. You are a nightmare to speak to. Impossible in fact. It took me ages to work out that I needed a live chat as the first one is NOT a real person. It sounds like a robot too. If you had an email address I could have saved my self a lot of time and effort but you don't. My policy doesn't begin till 31st this month. I almost regret going with you now. I hope you deal with claims better than this? In35 years of driving I have NEVER had to claim for accidents so just PRAY it continues. Yours disappointed.”
“Changed my car but wasn’t able to amend my existing insurance policy with you. As a result I got charged £49 which I thought was grossly unfair, and the additional driver on that policy wasn’t transferred over. I remained a customer as I was short on time and didn’t want the fuss of messing around with other providers. Not a great experience!”
“I am rather disappointed because a month ago, when I enquired, the price of my car insurance was only £375. Now, just 20 days before the start of the insurance, it has gone up to £406. Why?”
“Yoga have taken an unscheduled payment of a different amount than usual the chat function cannot answer query no other way to contact, also cannot change direct debit date rubbish customer service”
“I was disappointed that it appears that I have been given a new insurance policy and not have added second vehicle to my existing policy and therefore not been given any discount.
It may be a misunderstanding on my side but the cost was no different than what my renewal price that was offered”
“I declined my renewal having logged into my account Yoga have not cancelled the direct debit and have renewed the policy against my explicit instructions and there is no one available for me to speak to. I will be raising a dispute with my bank against Yoga.”
“I tried to query my deposit payment on your chat and didn’t get anywhere, kept going round in circles. I don’t like the fact that I agreed to a policy without realising I couldn’t speak to a person of I had an issue. Still not resolved so I’m wondering whether to cancel the policy and go elsewhere.”
“I accidentally paid twice on-line for insurance for the same car.
There was no one to talk to other than “yogi” and although I “cancelled” the second insurance the same day, I was charged £50 for that.
I am considering contacting Ofcom about this.”
“Usual insurance scenario - renewal quote came through jacking the premium up by 45%. So much for building customer loyalty, eh? So, you go to the three main aggregators and confused.com not only reduced the premium to the same as last year's, but gave me a £20 Halfords Voucher as well. I was really pleased with Yoga, but this lack of recognition of customer loyalty really hacks me off.”
“I have been trying to get through to someone or even get on portal but nothing works!???
I want to add onto my insurance. Please send me a contact number asap.
I need urgent cover!”
“Was cheapest quote for seemingly all the perks. However I needed copy of paper documents, but unable to request as no email address, phone number or address. Online chat bot is just a robot no people, so does not answer questions. May have to cancel...”
