“Price very competitive although felt a little cheated when £15 "policy fee" added at very end; surely this should have been included in quote via comparison website? Then had frustrating and unsuccessful attempt to deactivate 'automatic renewal' feature with the yogi bot. Next year will favour companies that allow opt out during the application process.”
“Can't seam to actually speak to anyone. Don't no why.
I've got user name that I didn't create or remember and a pass word I can't remember so I can't access anything.
Sometimes you just need to have a proper conversation with someone.”
“Reasonable price, with many 'extras' all included. Hopefully worth the small saving over more well known brands.
Negatives, were no phone number, the live chat bot was useless, absolutely impossible to deselect auto renewal and select for posted documents, despite all this being advised as manageable when logged in online. IT IS NOT!😡
I see we will have to wait till next renewal to decline another year, as the way it's set up is clearly designed to be inadequate, or to confuse, which for me is unacceptable. So renewal will go elsewhere, unless substantially cheaper.”
“I was trying to sort my car insurance out while at work . Everytime I went back to the site the price increased . Although I have taken a policy out with you it would be nice to actually be able to speak to an agent to clarify finer details. Not everyone fits into your tick boxes !”
“Not a great experience if I didn't already have insurance on another car I would have gone elsewhere. Having gone through the whole quote process three times and having had the payment approved by my bank, the site dropped out and wouldn't take payment. Very frustrating and time consuming secondly went onto my portal this morning and the insurance details and more specifically the insurance certificate isn't there. I used the useless bot thing no help at all. I am now waiting for the chat line to open, opening times are far too short. There is no helpline! I won't be renewing next year as customer service is non existent.”
“I took out Yoga insurance for the first time to insure my car. I paid the deposit And it was taken from my bank account. The morning after I received a very curt email saying your insurance will be cancelled as we do not have the correct bank details!
How I wondered as they’d already taken it the day before! I went onto the online chat and explained- not once do I get a sorry for any confusion. Just Give me your bank details. I did then replied it’s all sorted now. Poor customer service experience.”
“I'm afraid I was 1hour plus online trying to get my car insurance changed over to my new vehicle never again when I have a problem I want to speak to a person not a machine or chat bot. They didn't accept the username or passwords twice that's not being in charge or progress its hindrance for something that should be simple!!!”
“Initially year insurance was fine but renewal premium was over 25% higher than other providers like for like. So i said I would not renew. They then sent m a reduced quote which I did not accept. After I had reinsured with another provider they then told me they had renewed my policy and taken payment”
“Insurance was OK - But I selected (in logged in dashboard) to not renew, but they renewed anyway. Unable to make a complaint or get it cancelled/refunded.”
“I have had an issue tryng to get the start date changed on the app. It would not accept the next day as start of the policy. I have tired calling but there's noone answering calls and the robot doesnt understand the question. It's been a stressful few days as I've not been insured to drive my car due to this error.”
“Application crashed at payment stage, was not sure if payment had been taken. Now have 2 policies and have been charged twice. Was on live chat and have been informed that I will receive a refund, just waiting now.”
“I accepted the price I was quoted then when I was ready to make payment there was a £15 admin payment added. The full payment should have been shown on the initial website. It came across as very manipulative”
