“Terrible organisation from the start. No one to talk to except for the online chat which isn’t even a real person. Frustrating beyond belief! I’ve just been charged another years’ insurance for a vehicle which I no longer have and of which I was paid a settlement figure 9 months ago! Over £1000 automatically taken from my account. It’ll be back to the frustrating drawing board to get a refund, going round in circles, trying to talk to a human! Chatbot apparently is not on duty Sundays either. Communication in-house is poor to say the very least. Terrible website. Impossible to navigate to get anything sorted. I regret the day I chose this insurer. It hasn’t been worth the pain. AVOID!”
“Wouldn't say 100% happy,my car insurance just renewed,all fine until I checked the schedule,I have a 24 plate car,but the schedule had first registered 2021,tried the online chat Yogi,got absolutely no where at all,didn't understand my complaint. As this was a Saturday,no agents to contact me,will have to wait until Monday to resolve.”
“Yogi had me pulling my hair out !! I was just going round in circles so a useless chat !! It wasn’t until Lizzie S 8 live chat me that I got some sense from the company 😀She was a god send thank you Lizzie 👍 and yogi please improve”
“It has given me all I require at a vastly lower rate than my previous insurer. It gives you the option for basic add ons or the ability to get up graded by additional payments if you require it depending on your needs.”
