“I cancelled before the end of policy but the renewal still went through. Cancelled AGAIN once the payment went through but have been charged £49.99 less than 11 hours into the renewal period (I am making a complaint to the ombudsman) and there is NO ONE TO TALK TO - the CHAT BOT IS USELESS, full of unhelful, unrelated, generic responses with no relevance to my actual problem!! I'm struggling to understand why I'm being charged £49.99 admin fee when there's no human beings doing any admin! Thank goodness I didn't have to make a claim over the past year. AVOID AT ALL COSTS!!”
“Although I could log into portal, it wanted me to log in again to look at renewal invite details, but kept coming up as error when verifying I was human. I couldn't find any where on your portal to change cookie settings, so had to change it for all sites on my phone besides essential ones. Your chat box couldn't understand my questions & took several attempts before it would let me chat to a human! (I think) Advisor, to confirm my car insurance would be renewed, as your initial invite said at bottom it would only happen if it was set up to, which I couldn't remember. Left me very worried, could do with an earlier way to confirm you wish to renew, and not left to the due day.”
“Abbie was really super professional and she instilled in me confidence in the yoga company. I was extremely worried about it being an on line service when I needed help but after getting thru on live chat and speaking to Abbie, her calm and confident demeanour filled me with confidence and consequently she did everything she said she would do. Using live chat was super easy service. Even got a transcript too at end of it. Well done.”
“Very poor, I would not use Yoga insurance, I specifically stated that I did not want an auto renewal insurance policy. This was ignored and they went ahead and automatically renewed my insurance. They altered they portal, for log on procedure for their portal and never informed me. I could not log on, or Reset my password. I do not trust the company and would never use them. Very poor indeed.”
“I was not happy as I had to cancel one policy due to not been able to get into the portal to change my direct debit. It kept saying your pending and would not go further. I then had to start a new policy so I could get insured. Then I never got my another deposit back. It was a total shambles and I would like someone to call me back.”
“I wasnt disappointed with thd price of insurance it us tge aftercare I am seriously disappointed with. I paid a deposit and set up a direct debit for monthly payments and then received a cancellation notice. It says j have to register on the portal but I have registered numerous times and am told an email will arrive so j can access the portal. Despite numerous attempts, no emails have arrived. The live chat is useless and there's no contact number to ring to sort this out. Very disappointing!!!”
“I changed my car, cancelled my insurance on the old car and took out insurance with you on my new car. You charged me £54 for cancelling my old car policy Why?
I'm loyal customer in taking out insurance with you on my new car with so why charge me tis amount for cancelling to policy on my old car?”
