“I got a quote and paid it the next day my money was sent back to me so when I redone payment the quote had gone up £20.
But saying that the quote was a lot cheaper than my renewal off my old company”
“My car was deemed unroadworthy due to an accident,not my fault.
I have no car, can't speak to anyone & live chat is hopeless!
I want to cancel but will still be charged £49.99 & rest till end of policy April 24!
I will not be recommending this company to anyone! 😞”
“My details input for quote with named driver - policy taken up and paid for. Then discovered my named driver not on policy paperwork - why? The answer was - we don't set up policies with a named driver not living at your address - so we will decline your new policy and refund your payment ( only made a few hours prior to the conversation ) but take £49.99 for the privilege. Don't go near this company!”
“Easy to complete application and was cheaper than the original quote.I only hope I don't have the same trouble as others when it comes to cancelling autorenew”
“i sent you an e-mail telling you i am not renewing my car insurance for a another year.
You still sent me a new insurance, i then cancelled the insurance again and you charged me £49.99 for one days insurance disgusting service. i am considering taking this to the small claims court.”
“I found a cheaper policy and never accepted auto renewal. They still auto renewed and charged a further £51 to cancel the day after they renewed. Fing outrageous. Even in the future they do come up cheaper I will never take out insurance with them again”
“all set for auto renew, so l thought, so l wanted to add some bells and whistles to it, no, it said, card declined, ok just let them know what we want, no, you cant contact them except by leave a message, we did that, 24 hour reply? no nothing. Day came and they were quick to tell me that l was no longer insured!! so my ma in law said try my card, and it went thru ok. l repayed her using my card, it was accepted and went thru no bother. l doubt if l will use them next year, this is their one chance.”
“The renewal price was £100 increase. I found a cheaper policy elsewhere. I was Unable to speak to customer services as no customer telephone available. The online portal doesn’t work which means it’s impossible to text customer services, an the bot chat doesn’t resolve the issue. Very unsatisfactory service”
“Very good price for the product required.Easy to process purchase.Also used live chat to clear up one small enquiry.Very satisfied with the whole process.Thank you.”
