“Original policy was a good price and offered cover I wanted. Renewal quote was very expensive although insuance has increased massively in cost across the board so not just Yoga guilty of this. However, the practice of auto renew as a default is unacceptable in my opinion. The default should be not to auto renew with the offer to select it if required.”
“IT problems. Despite many many tries couldn’t log on or change password and even the Chat took me in ever increasing circles. Absolute frustrating waste of time. Sadly, I had to move to another company after trying and failing over several days.”
“Not very happy really. They make it sound good but if you actually need something, don't hold your breath because it's not happening. On break down, even though have the cover, told to find my own garage to get it repaired and then call. But it was a Sunday and I was on the side of the motorway. Told recovery would be no more than 10 miles and the onward journey option was also the same distance and £3 per mile after that. As I was over 100 miles from home and no garage within 10 miles, and I had family in the car they left us high and dry. The best I got was a txt message, oh!! and the roadside assist doesn't exist as they don't have any mechanics! Only up to 10 mile recovery! I feel I've been conned on false advertising.”
“I would have preferred to speak with an agent… I am getting a new car and I think I have completed the process correctly but not used to doing this with out speaking to someone”
“I cancelled my renewal but it was still renewed and DD taken. I can’t get hold of anyone and all we get is going round and round with ’ live’ chat and the same answer!”
“Your drivers portal is extremely difficult to understand and difficult to follow egg change payment details just does not make sense it just takes you to a renewal notice”
“Cannot log in to yoga website so impossible to cancel policy. I no longer own polo KR60 NWE - sold on 1 June 2024 - and my new car is insured with another company. Very frustrating! Have tried to register and get no reply on email and forgotten policy response tells me to try again on my iPhone!!”
“Can't speak to anyone really difficult to get hold of. Renewal was double other quotes which is probably an error still can't talk to anyone so have gone elsewhere”
“Renewal remium has gone up twice a much.
Unable to log in to portal. Requested password reset & nothing received. No contact details to inform wish to cancel, so just cancelled direct debit.
No customer service”
“Gosh I'm not sure they made me happy bought insurance online...yoga took the deposit amount twice causing several panic phone calls only to find Yoga can't be contacted by phone, .....eventually found a live chat (wasn't clearly mapped to find online) and got the issue sorted out.
Quite simply, Yoga you need a phone system... relying on messaging systems won't solve urgent issues.”
“I did my changes on policy okay but when I tried to speak to someone you can’t.tried live chat waste of time.now I’ve lost my password and can’t get onto Yoga even when you press change password we will send you an email but it doesn’t happen. I’ve given up.”
“It has taken over 3 hours of dealing with Yoga to get my policy renewed,
1) Estimated times on chat function are never realistic 6 minutes turned into 20 minutes, the next time estimated time of 17 minutes that remained between 17 and 16 minutes for 20 minutes then all of a sudden someone appeared in the chat.
2) An agent edited my quote and made changes to the policy additional items without informing me therefore when I went to check the quote it then changed going up.
3) Edits do not hold to the policy making you have to amend each time until you purchase the policy.
4) Finding out the exact type and model of immobiliser that was factory fitted was really tricky to do and time consuming - why is factory fitted not enough any more?
5) Payment being cleared by PayPal being cleared by bank then voided by Yoga with no information as to why other than the agent later telling me they have voided because the insurance was not processed.
6) Spending over three hours dealing with this one thing.
7) It not being clear that if I have a link I can speak up until 1730 not being cut off at 1400. Most people are working between 9 am and 2 pm this makes it very difficulty to deal with the admin when details need to be amended.
8) When speaking to agents them ignoring some of the details or questions that are asked then claiming they have answered everything making them sound combative rather than empathising and acknowledging something may have been missed and asking for clarification.”
