“I wasnt disappointed with thd price of insurance it us tge aftercare I am seriously disappointed with. I paid a deposit and set up a direct debit for monthly payments and then received a cancellation notice. It says j have to register on the portal but I have registered numerous times and am told an email will arrive so j can access the portal. Despite numerous attempts, no emails have arrived. The live chat is useless and there's no contact number to ring to sort this out. Very disappointing!!!”
“I changed my car, cancelled my insurance on the old car and took out insurance with you on my new car. You charged me £54 for cancelling my old car policy Why?
I'm loyal customer in taking out insurance with you on my new car with so why charge me tis amount for cancelling to policy on my old car?”
“Not heard anything from yoga insurance for over a year now still owed 400 excess waiting for ever was hit while car was parked .how. hard is it to sort out . Co op insurance company gives better service. Will not be using yoga again as they don't seem bothered”
“I was not aware that the policy would be automatically renewed at the end of the year. I think you should send a reminder a few days before the year-end. As a result it has cost me £49.99 to cancel on day 2 of the new year (I was out of touch on day 1).
I am very unhappy about this and will not consider Yoga in future years, unless you send reminders and return the £49.99.
Policy no: GDCNA00049055
Reference 496789”
“Very poor, customer service. No one from the "Live chat" responds and you're unable to speak to someone by phone (because it's web based) and basically, you can not speak to anyone. It's a ridiculous situation, if they offer Live chat, but no one is contacting me. Very frustrated and would not recommend.”
“Charged and paid an astronomical amount for vehicle insurance. Wasn’t asked about no claims bonus so tried to contact for over 2 hours to enquire about this. Told I would have to pay extra or could cancel for £49! WTH! Any other company has a cooling off period in which you can cancel and not be charged. The way I was spoken to over the live chat was appalling and I now have absolutely no trust in this scam of a company. I will be taking this further!”
