“I'm not happy !!!! No contact number. Don't need breakdown insurance!
Too expensive. Please a human being to call me asap to discuss my renewal!!!!!!!!!!!!!!!!!!!!!!”
“Tried to cancel policy on 15th July but it kept coming up saying couldn't be done. Then when insurance restarted 16th July I was charged £28.00 to cancel which was very annoying!!”
“I am still waiting for refund on money taken from my account when I have not renewed policy. Can someone please call me as it's impossible to speak with anyone”
“I have tried to explain, no one has called me. I am disgusted with your company. I experienced a breakdown last weekend and was very upsetting . I tried to get in touch with your company & couldn’t. I had to call another company for help. I am not happy at all with your “service”or should I say LACK OF SERVICE !! Shame on you all.”
“I doubled up on my car insurance do to your software difficulties so had to cancel the policy after 1 day and got charged £49 what happened to cooling off period of 14 days”
“You took money out of my account after I had cancelled renewal due to your expensive renewal price... Then after contacting you to demand a full refund you charged me £49.99 absolutely unacceptable.. I will never use you again and I will advise others to avoid you. I want my 49.99 back as it's needed to pay other insurer”
“I keep getting stopped by the police as showing I’m not insured on the MID ! The auto renewal for some reason put me on a rolling month policy but it’s dreadful . Asked to go back as an annual policy holder and gold this wasn’t possible at this time”
“Very frustrating & make it impossible to cancel auto renew option that they say they give. ai chat is so poor that it ignores your question however you write it. 1/10 is generous. there is no telephone or email access either. Maybe it is a big scam?”
“My policy was renewed without my permission. When i cancelled it on the day it was due to start i was charged £49.99
I have purchased a new policy with another company for £100 cheaper.”
“Bad communication ...I went to log into my account to stop my renewal as it went from £555 to nearly 2K ....so when I went to do this the site had changed and said existing customers need to sign up again to get into their account. So I did this and it was saying my email wasn't recognised even though I am having emails from them. I tried everything to try get hold of someone for help and there is absolutely no means of talking to someone to resolve problems. The live chat is a bot that's on loop. Very annoying so I cancelled my DD to stop them taking £185 a month out ...instead of £46. I'd never go with this company again.”
“I’ve been trying to cancel my insurance payment as Yoga kept my card details. I can’t get through to them and you can’t phone them. My advice is don’t bother with Yoga…they are uncontactable when you need them.”
“I wanted to cancel the renewal but the web portal wouldn't let me..kept getting error message. No phone number either so it automatically renewed. I've cancelled direct debit so hopefully that does it. Policy GDCNA00035359. Please can you ensure it is cancelled and let me know? Thanks”
“Tried to cancel and couldn’t. You have no phone number. The email address doesn’t exist. The portal doesn’t recognise my details. So I’ve stopped payment with my bank. You can go and whistle for any cancellation fee.”
“Have been trying to talk to someone for over two months about my contract with yourself but to no avail so stuck in this contract and can't access my account for some reason hence why I needed to talk to someone about it”
“Impossible to cancel if you are locked out of the app. Have even been through complaints by ketter and they have ignored it and renewed. I would recommend avoiding.”
