“I have been trying to contact you for days.
I have a huge problem with fact that you automatically renewed my insurance when I had already insured through another company! It is impossible to contact you - I've been trying for days. I want a refund ASAP”
“No phone line for communication is just NOT acceptable !
Next question is a joke there is NO phone line number , there is NO email address ! Live chat is a robot !”
“zero Stars !!!!!!
Had cancelled auto renewal and still my policy is renewed and have tried every option to cancel to no avail . Not a single PHONE NUMBER TO CALL
DISGRACEFUL !!!!”
“Easy to buy initially, but try contacing them or even getting a renewal quote due to the ridiculous website and portal system, cannot contact by phone - they do not answer messages, and totally forget about the chat bot it needs destroying even if it sends you to a human they only work a few hours so no contact. Trust me AVOID this company at your own cost.”
“The website is shocking I’ve been trying for two days to log into my account and just can’t I’ve had no help at all it’s shocking I will never use this company again diabolical”
“I have tried at least 20+ times to log onto the portal so that I can include my son on my insurance. Each time whilst it recognises that I have registered it doesnt recognise my password. So i have requested a link, but nothing comes through. I am finding this extremely frustrating as I have other things to do with my day that spend it clicking away on a portal that doesnt work and you have no phone number to call for assistance. Not happy at all”
“Very unhappy as I did not receive a renewal letter! Then I couldn't access the online portal to check if the insurance had automatically renewed. For fear of having no car insurance, I purchased a policy with an alternative insurance provider. On the day the insurance was due to expire I received a text from Yoga. Too late to contact me now! To make matters worse then are charging me £49.99 to cancel their policy that I didn't even know I had! Impossible to make contact Yoga to seek assistance!”
“I have been trying to stop the renewal of my policy for several days and thought I had succeeded after getting help from the online chat with the virtual assistant. However the final 'button' to complete the transaction was missing from the screen! I have taken screen shots of the various stages I went through with the completed sections, dates and times. Unbelievably my policy has been renewed and I can now cancel the policy if I pay the first instalment. Obviously I have been unable to 'talk' to an actual person because the virtual assistant kept giving me the run around. There isn't even an obvious place in which to make a complaint.”
“i have had a renewed insurance from you and you have only insured me for one month, not a year , why , ive just had a whole year with you , so why would you not insure for a year again, no one to contact, only a bot on your online chat that doesn’t have a what to do i the mistake is yours , unhappy is an understatement,”
“Had a letter at the beginning of June to say my renewal price would be around £60 which I was pleased with. On my renewal date , email documents say £85 !!! £25 more than letter stated. Tried to call. No number. Live chat was no help !!! Very unhappy .”
“Price went up by 50% from £62 per month to £93 per month. I left it too late to move to another company. This will be my 4th year with you, but my last”
“I cancelled my insurance and direct debit as I had found a better deal with another company. The cheeky devils then set up another direct debit and took money out of my account .”
“I had a renewal which was priced more than last year
I went n a price comparison site thought Yoga came up on there cheaper bought the policy but it is in fact dearer and there is no tracked cashback deal at all.
I was going to cancel within 14 day cooling off period but Yoga want to charge me £49.99
Scandolous”
