We haven't heard of anyone personally ordering a casket online, but decided to take a chance because our choices were so expensive and there seemed to be real, happy reviews. We needed to make sure it was here on time, so we paid for the 3 day shipping. We were not disappinted! It arrived on time and in great condition. It was as beautiful in person as in the pictures. There is not one thing that I could say "but" to - everything was perfect! I will so so much recommend Overnight Caskets to everyone I know! We saved over $400 (including shipping cost) from the cheapest, ugliest casket available to us locally, and got a beautiful one that our mother would have loved! Truly, we couldn't be happier with our purchase! I wish I had more pictures, but we didn't see it until the funeral, and I felt funny taking pictures. But I did take one.