Dear Sir, I am writing to bring a serious matter to your attention and ask for urgent intervention from your top management for a prompt resolution. The issue pertains to an incident concerning our new Renault KWID that occurred on 28th January 2024 at Sec 109, Gurgaon, during a relative's ring ceremony. We purchased the Renault KWID (vehicle registration number DL9CBD3799, chassis number MEEBBA003P9849540, Engine/Motor no. B4DJ423E009457) about 2.5 months ago from the Renault Mayapuri dealership in New Delhi. Around 09:50 PM on 28/1/24, we departed in our white KWID from the venue en route to our home in Mayapuri, New Delhi, following the route suggested by Google Maps. The car had a sufficient amount of fuel to cover the distance between Gurgaon and Mayapuri, and more. The car unexpectedly and suddenly came to a halt in the middle of a local road off of Dwarka Expressway. There were no warning signs on the driver's dashboard, therefore we thought that the car had somehow unexpectedly run out of fuel. In a deserted and poorly lit area, prioritizing the safety of two ladies and a young girl accompanying us, we decided to call an Uber. Leaving the car at the location to seek out a fuel station, we finally managed to obtain two liters of fuel from a scooty owner after some effort. Upon returning to the car, our attempts to restart the ignition proved futile. Meanwhile sitting in Uber we contacted the roadside assistance service and provided our Car number, owner's name etc., and asked the person on the phone to track the car, as he kept insisting on sharing the chassis number etc., which was not available to us as it was in the KWID and not with us in the Uber. We were feeling unsafe to exit the Uber to retrieve the chassis number etc., and the roadside assistance service showed reluctance to send any assistance our way without this information. However, they told us not to worry about the car since it was new, and assured us that we would get all the benefits and cover; and when we shared the chassis number, they would send assistance there. My son-in-law was simultaneously seeking assistance from Uber, since we anticipated that the roadside assistance would take a long time to arrive if at all they came, and waiting there wasn't very safe. Still in that situation, we were fortunate that the Uber driver had towing equipment available to tow our car all the way to Mayapuri. We had confirmed with the roadside assistance services that it was alright to tow the car at that point of time and that we could share the other details later on. The next day when we took the car to the Renault Mayapuri dealership, we were informed by the dealer that the engine had seized up, and the startling news was that there was no insurance coverage for the engine! They had never told us when selling us the vehicle that the insurance did not cover the engine. Apparently it covered everything but the engine! A week later, the insurance surveyor called me and noted that this was a case of an accident and reiterated that the engine was not covered by the insurance. To make matters worse, the dealer is saying that this is not covered by the 2 year warranty. We find it perplexing that a new car is not fully covered either by insurance or by warranty, and we request proactive action to address this situation promptly. It is of much surprise to us how such a brand new car could put us into such a problematic situation. It compels us to believe that the car had a manufacturing defect already. It has been over 10 days since the car has been at the Renault workshop -- we are completely clueless about the progress and how / when our problem is going to be resolved. I am a super senior citizen (80+ years old) and it is a constant worry to me now that I had purchased the car to run it for a decade only to discover such an abnormal defect within a couple of months of purchase! Needless to say, our experience with Renault has been very unpleasant so far, and I am hoping that you will take the necessary steps to correct this situation. I request you to seek a solution to our matter urgently. Thank you for your attention in this matter. Best regards, Dilip Kumar Basu Car Owner A/19-D, MIG, Mayapuri Vatika Apartments New Delhi 110064 (South West Delhi)